Have used Proximo a couple of times for a temporary vehicle and always been very professional with great communication. They have always provided everything we needed and delivered and collected in a... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Gentleman called Assad came around to re adjust the straps on the hoist of my replacement courtesy vehicle.He arrived nice and early and sorted the issue promptly and professionally. Thank you for ev... Se mer
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Dawn collected a hire car that I was using whilst mine was being fixed. She was,excellent and very courteous when explaining the process and gave tips on how to obtain a car that I would be happy wit... Se mer
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Proximo have been very quick and efficient. Still had all my details from before just needed tobe updated. Managed to have car delivered Monday morning from the lovely Dawn who went through everythin... Se mer
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Företagsinformation
Skrivet av företaget
Proudly employee-owned, Proximo is the UK’s leading provider of specialist replacement vehicles. We help major fleets and insurance providers keep their customers moving by supplying the right temporary vehicle, quickly and reliably. We also own the largest fleet of adapted and wheelchair accessible replacement vehicles in the UK. With award-winning customer service and nationwide coverage, we respond quickly to get customers back on the road with as little disruption as possible.
Proximo
Skrivet av företaget
- We own the largest fleet of adapted and wheelchair accessible replacement vehicles in the UK. With award-winning customer service and nationwide coverage, we respond quickly to get customers back on the road with as little disruption as possible.
Kontaktuppgifter
Chantry Court Sovereign Way Chester West Employment Park, CH1 4QN, Chester, Storbritannien
- 0808 143 3810
- customerexperience@proximo.co.uk
- www.proximo.co.uk
4,9
Utmärkt
5 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I will give proximo 5* +
I will give proximo 5* +. They have been so helpful . Great communication. In the journey with have been down with out there help it would of been difficult. There cars are so reliable. Amazing service
1 april 2026
Omdöme utan inbjudan
Svar från Proximo Group
Dear Lisa,
Thank you for taking the time to share your experience. We’re really pleased to hear that the car arrived promptly and that Stuart provided such a detailed and attentive handover. Making sure you felt confident with the wheelchair‑specific features and checking your understanding is exactly the level of care we aim to deliver.
We appreciate your feedback and are glad the handover went so smoothly.
Best Wishes
Penny
Customer Experience
Very happy
The car arrived on time, and Stuart conducted a very thorough handover, very careful to check our understanding of the operation of the wheelchair specific features of the car
22 juni 2026
Omdöme utan inbjudan
Svar från Proximo Group
Dear Andy,
Thank you for sharing your experience. We’re really glad to hear that the vehicle arrived on time and that Stuart provided such a careful and comprehensive handover. Making sure you felt confident with the wheelchair‑specific features and checking your understanding throughout is exactly the level of support we aim to provide.
We appreciate you taking the time to leave this feedback.
Best Wishes
Penny
Customer Experience
Daniel Molinas delivered my veichle…
Daniel Molinas delivered my veichle today. Very calm, didn’t rush me at all at going through everything about my veichle.
Thank you
22 juni 2026
Omdöme utan inbjudan
Svar från Proximo Group
Dear CL,
Thank you for your feedback. We’re really pleased to hear that Daniel made the delivery experience so relaxed and straightforward. His calm approach and the time he takes to go through every detail properly are qualities we value highly.
We appreciate you taking a moment to share your experience, and we’ll be sure to pass your thanks on to him.
Best Wishes
Penny
Customer Experience Team
My experience with proximo every time…
My experience with proximo every time has been amazing and thank you to Neville for being so kind and showing us everything and talking us through it and thank you to Louis for all his help
16 juni 2026
Omdöme utan inbjudan
Svar från Proximo Group
Dear Samantha,
Thank you for such a lovely review. It’s fantastic to hear that your experiences with Proximo have consistently been so positive. We’re especially pleased that Neville took the time to guide you through everything with kindness, and that Louis was also able to support you so well.
We truly appreciate your continued trust in us and will make sure both Neville and Louis hear your kind words.
Best Wishes
Penny
Customer Experience
Demo
Car delivered reasonably early. All things discussed ie transmission, fuel, ramp, showed marks and dents on car. Nice chap.
22 juni 2026
Omdöme utan inbjudan
Svar från Proximo Group
Dear Annette,
Thank you for sharing your feedback. We’re pleased to hear that the vehicle arrived nice and early and that everything was clearly talked through on delivery — from the transmission and fuel to the ramp and existing marks on the car. It’s great to know you found our driver helpful and easy to deal with.
We appreciate you taking the time to leave a review and are glad the experience was a positive one.
Best Wishes
Penny
Customer Experience
Great lady dawn joyner.she done a first…
Great lady dawn joyner.she done a first class job and explained everything to us and made sure we understood.great service, she was a pleasure to deal with.
20 juni 2026
Omdöme utan inbjudan
Svar från Proximo Group
Dear Busybee,
Thank you for sharing such wonderful feedback. We’re delighted to hear that Dawn provided a truly first‑class experience. Her clear explanations and the care she takes to ensure everything is fully understood make a real difference.
We’ll make sure your kind words reach her. Your support means a lot to us.
Best Wishes
Penny
Customer Experience
Neville’s review
Neville was a polite and lovely driver who was very helpful.
20 juni 2026
Omdöme utan inbjudan
Svar från Proximo Group
Dear Rosina,
Thank you for your lovely feedback. We’re so pleased to hear that Neville made such a positive impression. His polite manner and helpful approach are exactly what we aim to deliver. We’ll be sure to pass your kind words on to him.
Best Wishes
Penny
Customer Experience
Our experience with Colin who kindly…
Our experience with Colin who kindly delivered my rental WAV was very positive. He kept me up to date on delivery. When he arrived he went through information thoroughly and making sure my husband was comfortable using the WAV. He made my husband aware of existing scratches and dents on rear passenger wheel arch. So we were aware which was reassuring.
We can't fault Colin, so very much appreciated for coming out your way to help.
Thank you so much
20 juni 2026
Omdöme utan inbjudan
Svar från Proximo Group
Hi Jess,
Thank you so much for taking the time to share your experience. We’re delighted to hear that Colin made the delivery of your rental WAV such a positive one. Keeping you updated, explaining everything clearly, and ensuring your husband felt confident and comfortable using the vehicle are exactly the standards we aim for.
We’re also glad that Colin took the time to point out existing marks on the vehicle so you felt fully reassured. Your kind words mean a great deal, and we’ll be sure to pass them on to him.
We truly appreciate your feedback.
Best Wishes
Penny
Customer Experience
Svar från Proximo Group
Hi Alan,
Thank you so much for your review. We’re delighted to hear that Colin provided such excellent support and explained everything clearly. We’ll be sure to pass your kind words on to him.
Best Wishes
Penny
Customer Experience Team
Delivery driver was very polite
Delivery driver was very polite, friendly and a great demo. Thank you!
19 juni 2026
Omdöme utan inbjudan
Svar från Proximo Group
HI Emily,
Thank you for your 5-star review. We're delighted to hear that our delivery driver was polite, friendly, and provided a great demonstration.
Kind regards,
Will
Customer Experience
Svar från Proximo Group
Hi Laura,
Thank you for your 5-star review. We're pleased to hear Paul was clear, pleasant, and helpful throughout your experience. We'll share this with him.
Kind regards,
Will
Customer Experience
Good timing and very professional from…
Good timing and very professional from Dawn Joyner
16 juni 2026
Omdöme utan inbjudan
Svar från Proximo Group
Hi Chris,
Thank you for your kind feedback. We're delighted to hear Dawn provided professional service and excellent timing. She'll be happy to hear this.
Kind regards,
Will
Customer Experience
Svar från Proximo Group
Hi Philip,
Thank you for your kind review. We’re delighted to hear you were happy with the service and found the Masoud professional.
Kind regards,
Will
Customer Experience
Every thing was done well
The car was clean and in good condition it was adapted for my disabled condition and Colin the gentleman that sorted out and picked it up from me was very courteous and helpful
17 juni 2026
Omdöme utan inbjudan
Svar från Proximo Group
Hi Stephen,
Thank you for your kind comments. We’re pleased the vehicle met your needs and that Colin provided courteous and helpful service during collection.
Kind regards,
Will
Customer Experience
Great and professional staff thanks…
Great and professional staff thanks Nevillè .very easy collection
18 juni 2026
Omdöme utan inbjudan
Svar från Proximo Group
Hi Kimia,
Thank you for your review. We’re glad you found the team professional and the collection process easy. We'll pass on your thanks to Neville.
Kind regards,
Will
Customer Experience
Chris Conroy certainly delivered
Chris Conroy as an ex postie delivered an impeccable collection of the WAV.
Very thorough and very easy to get on with.
An ambassador for your company.
18 juni 2026
Omdöme utan inbjudan
Svar från Proximo Group
Hi Andrew,
Thank you for your great feedback. We’re pleased to hear Chris provided such a thorough and professional service during collection of the WAV.
Kind regards,
Will
Customer Experience
Neville was very helpful and explane…
Neville was very helpful and explane anything to me and i was very happy with the serivce
18 juni 2026
Omdöme utan inbjudan
Svar från Proximo Group
Hi Keith,
Thank you for your review. We’re glad Neville was helpful and took the time to explain everything clearly. It’s great to hear you were happy with the service.
Kind regards,
Will
Customer Experience
Svar från Proximo Group
Hi Arman,
Thank you for your great feedback. We’re pleased to hear you found the service friendly, quick, and hassle-free.
Kind regards,
Will
Customer Experience
Masoud
Very helpful and friendly. Was very clear and explained everything very well.
18 juni 2026
Omdöme utan inbjudan
Svar från Proximo Group
Hi Charlene,
Thank you for your kind review. We’re glad to hear you found Masoud to be helpful, friendly, and clear in his explanations. He’ll be really pleased to hear this.
Kind regards,
Will
Customer Experience
Outstanding Service from Proximo
I had an excellent experience with Proximo, made even better by the exceptional service provided by Daniel Molinas. From start to finish, Daniel was professional, friendly, and genuinely attentive to my needs.
The vehicle provided – a Freedom mobility car (Silver, Diesel) with the necessary adaptations – was perfect. It was in fantastic condition, comfortable, and tailored exactly to support my requirements, making a real difference to my independence and confidence on the road.
Daniel took the time to clearly explain everything, ensuring I was fully comfortable with the adaptations and the vehicle’s features. His patience and expertise really stood out and made the whole process smooth and stress-free.
I couldn’t be happier with both the car and the service. Proximo has delivered a top-quality experience, and Daniel is a real credit to the company.
Highly recommended!
18 juni 2026
Omdöme utan inbjudan
Svar från Proximo Group
Hi Steven,
Thank you for your fantastic feedback! We’re delighted to hear you had such a positive experience and that the vehicle met your needs so well. We’ll be sure to pass your kind words on to Daniel. We truly appreciate your recommendation.
Kind regards,
Will
Customer Experience
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