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We recently had our ARLA audit conducted by Darren Kitchenside, and I cannot recommend him highly enough. The audit was not only thorough but also extremely valuable for our business.

Darren took the time to explain everything in detail, ensuring we clearly understood each step of the process and the reasoning behind the requirements. His professionalism, knowledge, and approachable manner made what could have been a daunting exercise into a very constructive and positive experience.

He highlighted key areas for improvement while also reassuring us on the processes we are doing well. This gave us both confidence and practical guidance to further strengthen our compliance. The clarity with which Darren explained complex matters made the whole process straightforward and far less overwhelming.

Overall, Darren’s expertise and supportive approach turned the audit into a genuinely useful learning experience for our team. We came away not just with a clear understanding of compliance but also with actionable steps to enhance our systems going forward.

A truly excellent auditor—professional, knowledgeable, and a credit to ARLA.

Amazing Experience!
When my company received the ARLA compliance review notification, I have to admit I was anxious - as a new business owner I was worried it felt like a penalty and a hinderance instead of assistance.

But I couldn't have been more wrong - Darren was attentive, personable - and really got to understand my business and made key points and gave a lot of information/templates which have helped me position my company on better footings!

We wanted to extend our sincere thanks to Darren Kitchenside for taking the time to visit our offices and conduct the compliance audit. His friendly and professional approach made the process both constructive and reassuring. We truly appreciated how he listened to our responses and offered clear, practical guidance.

When the original email request came through for a Compliance Audit, a sense of terror grabbed me! However, having now had the call with Darren, this couldn't have been further misplaced.

Within minutes, Darren explained the purpose of the call and I felt relaxed. We then reviewed a variety of themes through the business and had great insight into how we can improve in certain aspects. This was then followed up within 24hrs with an incredibly detailed set of notes and actions for us to take.

All round, this was a first class experience and SO helpful. Thank you Darren and PropertyMark for prompting this ..

I recently had a Propertymark inspection carried out by Darren, and it was absolutely worth it. His professionalism, knowledge, and attention to detail made the process smooth and reassuring. Darren’s clear guidance gave me confidence in the day-to-day running of the business.

A big thank you to Darren for his immaculate service and expert support.

Whilst initially concerned about audits such as these, I quickly realised that Darren Kitchenside was very informative and "on our side" with lots of useful pointers. It all went well and the time flew to be fair, very satisfying knowing that we're doing what we should be doing albeit with a few tweaks to enhance our compliance.

Excellent audit process and very thorough. Friendly staff, always on the end of the phone when you need them.

When we heard we had an audit, although nervous we were determined to embrace it....
The experience we actually had though was so helpful and constructive Darren Kitchenside was so switched on to the whole process, and really helped us tidy up some of our procedures etc....
I would recommend every agent would benefit from an Audit with Darren.....

We had our first audit this week with Darren from Propertymark, and within the first five minutes, I felt completely at ease.

Audits — especially your first — can feel quite daunting, but I was so relieved to quickly realise this was going to be a smooth, positive experience. Darren’s approach was both friendly and knowledgeable, which made all the difference.

We did a thorough review of our website, compliance documentation, and talked through some small tweaks we could make to go above and beyond the standard requirements. These were quick, simple changes that left me feeling confident we’d dotted every i and crossed every t.

I can genuinely say I thoroughly enjoyed the session, and for any agents with an upcoming audit — don’t stress! You’re in great hands with Darren.

Very very displeased with the service and communication from Propertymark. No one took my queries seriously and I was misadvised on so many levels which led to frustration. My concerns were not heard and I do believe it’s because of my lack of knowledge regarding this and they took advantage of that.

Using their qualifications was a recommendation and I honestly wished I did more research into it. I do strongly believe I was duped and certainly didn’t get my money’s worth.

I am honestly disappointed with it all. I was given so many excuses which didn’t tally with what other advisors informed me of and lost out on money.

Out of all the advisors I spoke to and emailed, Lucy was the only helpful person.

Overall, appalling service.

We had a review session with Darren Kitchside recently. It was well worthwhile. He gave clear, concise advice and highlighted areas where needed to make small changes All done with good humour too! Thank-you!

We recently had an audit carried out by Darren Kitchenside for Propertymark, and it was an incredibly valuable experience. The audit was nothing like we expected—in the best possible way. Darren provided clear, insightful guidance and shared practical ideas and compliance tips that were both helpful and easy to implement.

What stood out most was how supportive and constructive the process felt. It wasn’t just about pointing out what needed to improve, but about helping us strengthen our processes and ensure we’re operating fully by the book.

We found the audit so beneficial that we’d love for it to become a regular part of keeping our estate agency compliant. Thank you, Darren, for your professionalism and expert advice!

This company appear to have taken control to a new level. If you want to join the main body they force you to take out their other pricey add ons. They also don't respond to e-mails and you have to deal with several people (some rude) to get an answer.

Darren Kitchenside recently carried out an audit here in our office. He was very knowledgeable and most helpful providing lots of useful and relevant information. He is certainly a credit to Property Mark!

Darren Kitchenside came to do our audit and was extremely knowledgeable and helpful. He also followed up on queries quickly and with helpful links to other agents for comparison of good work done.

He is an asset to Propertymark and thank him for his time and dedication.

Our company recently had an ARLA Audit with Darren Kitchenside. Rather than being a daunting experience, Darren made it both informative and relaxed. He offered lots of insights and advice, ensuring our business was moving in the right direction and compliant. I had lots of questions, all were answered showing the depth of his knowledge and his desire to help.

We recently had our first ever Propertymark-NAVA review with Darren Kitchenside and it was not what I expected. Rather than a stern question and answer session, it was much more of a friendly conversation about what we do and how, undertaken in a positive and friendly manner as opposed to the adversarial manner I half expected. Not only was Darren very easy to talk to, he gave some very practical and pragmatic advice and went further than I could have hoped for in looking at our specialist situation and post-meeting took the time and trouble to resolve an issue that has benefitted us. Thank you Darren. And to anyone else wondering about these reviews, honestly, there is nothing to worry about if you have you processes and procedures in place.

Very constructive review. Darren was very positive and objective and provided substantive feedback/recommendations post Audit.

Darren Kitchenside provided an excellent compliance audit in our office. He is very well informed and explained any upcoming changes very clearly. We were very pleased with his visit.

As i am sure many agents can relate that when receiving a requested for a compliance check it certainly can feel daunting However i cannot praise Darren enough on making the experience so beneficial and if anything a real opportunity to understand the industry and learn more. Thank you again Darren!