So, my recent purchase from Prologue. My 3rd bike since they opened, this time a BMC Road Machine Once again excellent customer service. Having just returned from a week in TenerifeI can conf... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
A good friend in Harrogate recommended I speak with the team at Prologue on selecting new Hunt wheels for my Evo Six. Jake provided some excellent advice on wheel choice based on their experience and... Se mer
Företaget har svarat
A lovely family run business and whilst I can’t vouch for the cycle side of the business; from the numbers of keen cyclists I see meeting there regularly I can only assume it’s as good as the cafe. Al... Se mer
Ordered my Enigma frameset via Prologue late last year. I could have ordered direct from Enigma but as I was building the bike myself I wanted someone local for advice if necessary. Prologue have pr... Se mer
Företagsinformation
Skrivet av företaget
Riding a bike isn’t a simple sport, it’s a science – especially if you plan on doing it fast. Our Philosophy At Prologue we share your drive to achieve, your preoccupation with chasing hours in the saddle and your insatiable curiosity for what’s new in road cycling. Our bike shop Prologue Performance Cycling is Harrogate’s stockist of high-performance road bikes. We provide expert purchase advice and sell all the essential accessories, components, nutrition and cycling clothing. Our cycling cafe The cycling café, in the heart of Harrogate, Yorkshire, shows live races or iconic footage from the past. We serve as a meeting space for road cyclists. Groups, clubs and friends can gather pre-, during or post-ride and enjoy lunch or coffee and cake sourced from some of North Yorkshire’s best producers. Our workshop Our workshop, run by talented mechanics, will service and repair your bike to the highest standard. They also provide expert advice on custom builds or tailor to your specification. Our bike fitting A bike fit greatly improves cycling efficiency. We offer a state-of-the-art bike fitting on any road bike – bought in store or elsewhere. Our physiotherapy and sports massage The treatment room for cycle-specific therapies offers access to experts in physiotherapy, sports massage and injury rehabilitation. Our coaching and testing Prologue Performance Cycling offers you bespoke coaching and scientific fitness testing from professionals currently working with Olympic gold medallists. Services vary from entry-level testing up to elite-athlete coaching. Our cycling events In-store, Prologue hosts workshops, talks and social evenings for cyclists. Out on the road, our organised rides bring together cyclists for weekly tours of the stunning cycling routes around North Yorkshire.
Kontaktuppgifter
Wellington House, Cold Bath Road, HG2 0NA, Harrogate, Storbritannien
- 01423503000
- info@prologuecycling.co.uk
- www.prologuecycling.co.uk
4,7
Utmärkt
34 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great advice & service
A good friend in Harrogate recommended I speak with the team at Prologue on selecting new Hunt wheels for my Evo Six. Jake provided some excellent advice on wheel choice based on their experience and my needs. I ordered wheels and parts ready to go and they arrived quickly without any issue. The bike now looks stunning and goes like the clappers - fantastic job Prologue team - thank you.👏
4 januari 2022
Omdöme utan inbjudan
Svar från Prologue Performance Cycling
Hello!
Thanks for your feedback. We are huge fans of Hunt wheels here at Prologue and I'm glad we found the perfect pair for you. Especially when they match your bike so well!
Be sure to bring the bike over for a ride one day so we can see it in person.
Jacob - Prologue Performance Cycling
Great service from Prologue
Great service from Prologue! I purchased a new bike which was delivered promptly and set up to my fit details (which I provided when I ordered). There were a couple of the standard accessories missing when the bike arrived, however I contacted Prologue and they sorted it straight away. I believe you can tell how good a company are by the quality of their service after they have your money - and Prologue were fantastic. They got in touch with my promptly, sorted out my problem and got replacement parts shipped to me in just two days after I got in touch.
Fantastic service, would definitely use them again!
7 november 2021
Omdöme utan inbjudan
Svar från Prologue Performance Cycling
Hey Sam,
Thank you for the review. We are sorry that the accessories were missing from the manufacturer but thankfully we had everything in hand to put it right for you. I hope you're enjoying the bike and we hope to see you again soon.
Jacob - Prologue Performance Cycling
Fantastic place to buy a bike
I've been lucky enough to have been able to buy a couple of bikes from Prologue this year (Road and Gravel). Both my experiences have been excellent. Great service and great advice. Oh, and the cafe is cracking as well !
30 oktober 2021
Omdöme utan inbjudan
Svar från Prologue Performance Cycling
Hey Andy,
The café sure is a huge draw even for us working here. The cakes are always on point and a fantastic excuse to ride your new bikes.
See you soon!
Jacob - Prologue Performance Cycling
Excellent customer service, why you should buy from a proper bricks an mortar retailer
Great service- proper retailer who who can match your needs to a bike effortlessly. Able to help me on fine tuning the spec and securing the deal I needed. And of course, excellent bike fit expertise. All the reasons why you should buy from the high street exemplified in a truly excellent example of customer service.
22 oktober 2021
Omdöme utan inbjudan
Svar från Prologue Performance Cycling
Hey Robert,
Thank you for noticing the level of detail we apply to suiting people to their new bike. It isn't an exact science as we like to think you should have an emotional draw towards your bike, however we are very lucky with our team who can expertly fit people to almost anything! (just don't ask us about unicycles).
Together we can keep bricks and mortar stores alive!
Jacob - Prologue Performance Cycling
Great service
Very professional and speedy online purchase of a bike. I was impressed that the team at Prologue got in touch (over a Bank Holiday weekend) to ensure the bike purchase was as expected including any special request.
Would highly recommend.
27 september 2021
Omdöme utan inbjudan
Svar från Prologue Performance Cycling
Hey There,
Thank you for the kind words, we pride ourselves in our communication and if that means working outside of our business hours, we certainly will.
Enjoy your new bike!
Jacob - Prologue Performance Cycling
Earlier this year I upgraded my bike
Earlier this year I upgraded my bike. This was by someway the most I had ever spent on a bike and for a tight Yorkshireman who doesn’t like parting with money, Prologue actually made the experience very enjoyable. They were honest, informative and patient whilst I made my mind up. I would recommend them to anyone.
7 september 2021
Omdöme utan inbjudan
Svar från Prologue Performance Cycling
Hey David,
We got there in the end!
I know you're enjoying the bike and you know where we are if you ever need anything. Patience and understanding is key when purchasing a new bike so thank you for choosing us.
Jacob - Prologue Performance Cycling
The hub for cycling in Harrogate
The hub for cycling in Harrogate. Terrific stock, knowledgeable and friendly staff and a first rate experience all round.
7 september 2021
Omdöme utan inbjudan
Svar från Prologue Performance Cycling
'The hub for cycling in Harrogate' - That means a lot so thank you. We just have a huge passion for bikes and cycling in general so to be able to display some of the nicest bikes the world has to offer really does make our day to day life that much more fun!
Jacob - Prologue Performance Cycling
A great local bike shop
A cracking shop, great customer service and some amazing bikes. Also a great cafe to visit, highly recommend.
7 september 2021
Omdöme utan inbjudan
Svar från Prologue Performance Cycling
Hey Darren,
We do try very hard to make sure our bikes are amazing so thank you for noticing. Our café is a huge part of what we do here and its nice to have people constantly in and out. Its amazing how far some people travel just to come and have a chat!
Jacob - Prologue Performance Cycling
John and his team have a genuine…
John and his team have a genuine passion for bikes and cycling. They make a pretty good flat white too.
7 september 2021
Omdöme utan inbjudan
Great cafe and well stocked bike shop
I ride my bike out here at least once a week for coffee and the best millionaire shortbread in existence. John and Rachael are great hosts. The mechanics have helped me out at short notice on many occasions. 👍👍
7 september 2021
Omdöme utan inbjudan
A lovely family run business and whilst…
A lovely family run business and whilst I can’t vouch for the cycle side of the business; from the numbers of keen cyclists I see meeting there regularly I can only assume it’s as good as the cafe. Always met with smiley and friendly faces and nothing is too much trouble - well done Rachael, John and Team Prologue
7 september 2021
Omdöme utan inbjudan
Superb local business (Harrogate)
Superb local business (Harrogate) that really cares, great service, attention to detail and serious commitment to making sure the customer is very well looked after. Why would you go online when you have this level of service, defo something to be treasured and supported.
17 augusti 2021
Omdöme utan inbjudan
Svar från Prologue Performance Cycling
Hi Chris,
Thank you for your kind words! We try really hard to make sure our customer experience of nothing but the best and we are hugely grateful you chose to come to us instead of an online retailer.
Thanks,
Prologue
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.