The guidance and help we were offered at the Truro branch when buying kitchen knives was superb. We were not rushed with the purchase and given every opportunity to try the knives out on their choppin... Se mer
Plats
Byt plats2-3 Pydar Street, TR1 2AR Truro, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Your staff were great with my son buying his first set of professional knives as an apprentice chef. They made sure everything was demonstrated really safely and went through everything with him in de... Se mer
Företaget har svarat
The egg poacher as a product was very poor and in fact dangerous to use. It returned it to you store for a refund. We tried 3 other poachers from the store room and they all had the fault of an ill fi... Se mer
Came in to look for a new set of knives, Charlotte was of utmost help and pointed out all the information needed and was lovely to talk to! She made the whole experience of discussing styles, prices a... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Skrivet av företaget
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Kontaktuppgifter
2-3 Pydar Street, TR1 2AR, Truro, Storbritannien
4,9
Utmärkt
985 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från ProCook - Truro
We appreciate your kind words.
Friendly staff.
21 maj 2026
Svar från ProCook - Truro
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Great customer service and got what I…
Great customer service and got what I needed. Excellent knife
26 maj 2026
Svar från ProCook - Truro
We appreciate your feedback! We're glad our service helped you find an excellent knife.
Svar från ProCook - Truro
We appreciate your kind words.
Staff are amazing knowledgeable and…
Staff are amazing knowledgeable and friendly and helpful
23 maj 2026
Svar från ProCook - Truro
We're so glad our staff was amazing, knowledgeable, friendly, and helpful. We appreciate your feedback!
Svar från ProCook - Truro
We're glad you found our store helpful and enjoyed our cookware!
How much for delivery? Nothing.
On holiday in Cornwall, we saw some small cast iron casseroles in the Truro store for sale at £20. They were ideal for our needs but quite heavy. I asked a member of staff if delivery was expensive. She said it wasn't and we could order in the shop for delivery to our Yorkshire home. We bought three and took them to the desk. I was pleasantly surprised when the assistant said that there was no delivery charge for items of £60 or over. We placed the order in Truro on Thursday afternoon; they arrived safely at our home on Friday morning. An Extraordinary level of service.
21 maj 2026
Omdöme utan inbjudan
Svar från ProCook - Truro
We are so pleased to hear about your positive experience with our team in Truro and the swift delivery of your cast iron casseroles. We truly appreciate you sharing your kind words and are delighted we could provide such an extraordinary level of service.
My first visit to ProCook
My first visit to ProCook. Was impressed with the range of products and helpful staff. Would definitely shop here again.
19 maj 2026
Svar från ProCook - Truro
We're so glad you enjoyed your first visit! We appreciate your kind words about our product range and helpful staff. We look forward to seeing you again.
Svar från ProCook - Truro
We're glad our assistant was helpful and informative. Thank you!
When I was in the store I am disabled …
When I was in the store I am disabled anwalk slow with a stick and my husband was looking for me and the lady was watching us like we were going to still the items
11 maj 2026
Svar från ProCook - Truro
We are truly sorry to hear about your experience. We are committed to ensuring everyone feels respected and comfortable in our store. We are addressing this internally.
PROCOOK Barista Coffee Machine
Bought the top of the range coffee machine, store experience good delivery quick but product useless, in use for 5 days, made about 10 cups of coffee but have had two major blockages on the grinder. The latest today have even had to resort to trying to use the vacuum cleaner to clear it, but after over half an hour of repeated dismantling, brushing, reassembly And retrying it still reports grinder overload. So in my view over priced junk that can’t even successfully grind coffee beans.
17 maj 2026
Omdöme utan inbjudan
Svar från ProCook - Truro
Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.
The retail experience was awful
The retail experience was awful. Why employ people who clearly would prefer not to be there? We could have bought, say, four different sets of stock pots on line and returned the three we didn’t want, presumably resulting in you sending the returned items to landfill, but no we wanted to touch and feel the items. Truro has seen better days and unacceptable interaction with bored and unknowledgeable staff in your store, and possibly other Truro stores, does not encourage people to return to the “High Street”.
Up your game!
13 maj 2026
Svar från ProCook - Truro
Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.
Sales assistant was cheerful
Sales assistant was cheerful, knowledgable, provided excellent advice and very helpful.
12 maj 2026
Svar från ProCook - Truro
We appreciate you sharing your experience! We're so glad to hear that our sales assistant was cheerful, knowledgeable, and provided excellent advice.
Frying pan
I was looking to replace my old ProCook frying pan. There were a number of pans on offer but i was unsure as to the difference. A delightful lady helped me make my choice - without any pressure to purchase a particular one./brand. This made for a pleasurable shopping experience.
10 maj 2026
Svar från ProCook - Truro
We're so glad you had a pleasurable shopping experience while choosing a new frying pan. We appreciate your positive feedback regarding our team's helpfulness and lack of pressure. Thank you for sharing your thoughts!
Great shopping experience great…
Great shopping experience great products and such a helpful assistant thanks -
5 maj 2026
Svar från ProCook - Truro
We're so glad you had a great shopping experience and found our products and assistant helpful!
Very friendly shop staff
Very friendly shop staff. Sharp knife with a full blade guard for a very reasonable price.
6 maj 2026
Svar från ProCook - Truro
We appreciate you taking the time to leave us this wonderful review! We're so happy you found our staff friendly and our product great.
Staff always welcoming and helpful
2 maj 2026
Svar från ProCook - Truro
We appreciate you letting us know our staff was welcoming and helpful; it means a lot to our team.
We were approached by Charlotte who…
We were approached by Charlotte who took us through the range of items available. She was friendly professionally and not at all pushy.
Could not fault the experience - she even brought the items out to our car.
6 maj 2026
Svar från ProCook - Truro
We're so pleased to hear about your positive experience! It's wonderful that our team provided such friendly and professional assistance, even helping with your items to your car. Thank you for sharing your kind feedback.
Svar från ProCook - Truro
We're glad you enjoyed our quality products and friendly, knowledgeable staff!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.