Lovely shop, found everything I was looking for plus a few handy extras I didn’t know were a thing. The member of staff that served us was great, I wish I’d got his name! Was very informative and effi... Se mer
Plats
Byt platsUnit 20 209 The Westgate, OX1 1PE Oxford, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I don't know too much about kitchenware and did not know what would work best for me, but the staff member was very kind and gave me a detailed explanation of each option. I ended up going with their... Se mer
Absolutely brilliant customer service from the gentleman in the Oxford store. He gave his time and expertise to explain pros and cons of different knives we were looking at. Through his knowledge we... Se mer
Företaget har svarat
Service is always thoughtful, welcoming without being pushy. Selection of goods is limited by space but always has something fresh and well made to.attract keen cooks.
Företagsinformation
Skrivet av företaget
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Skrivet av företaget
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Kontaktuppgifter
Unit 20 209 The Westgate, OX1 1PE, Oxford, Storbritannien
4,8
Utmärkt
354 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från ProCook - Oxford
We're glad you received your saucepan quickly. Thank you for letting us know about your purchase; we appreciate your feedback!
Good selection of pan styles and range…
Good selection of pan styles and range of prices.
13 januari 2026
Choice and product range
Choice, range of products, affordability and friendly, effective staff.
13 januari 2026
Svar från ProCook - Oxford
We appreciate you taking the time to leave us this great review! We're so happy you liked our selection, prices, and staff.
The gentleman who served me was really…
The gentleman who served me was really nice and i just like the produce they seem good quality.
Thank you
13 januari 2026
Svar från ProCook - Oxford
We appreciate you taking the time to share your thoughts! We are so happy to hear that you found our produce to be of good quality and liked our service.
Very good easy buy
Very good easy buy! Lovely block of knives for my new kitchen.
Nice staff & helpful.
9 januari 2026
Svar från ProCook - Oxford
We're so glad you found it easy to buy our lovely block of knives for your new kitchen! We appreciate your positive feedback about our helpful staff.
Svar från ProCook - Oxford
We appreciate your positive feedback! We're so glad you enjoyed our excellent service and great product.
Good service but disappointed with…
Good service but disappointed with cheese grater / mouli which is faulty.
17 december 2025
Svar från ProCook - Oxford
Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.
Svar från ProCook - Oxford
We appreciate you letting us know about our excellent service and helpful staff; we are so happy to hear it.
We had a brilliant experience at the…
We had a brilliant experience at the Oxford store. Staff were on hand to demonstrate, give advice and we have beeen very happy with the set of knives purchased!
13 december 2025
Svar från ProCook - Oxford
We're delighted you had a brilliant experience at our Oxford store. It's great to hear our staff were helpful with demonstrations and advice, and that you are happy with your knives!
Staff very helpful
Staff very helpful. Item I needed easily found. A good range of kitchenware.
11 december 2025
Svar från ProCook - Oxford
We appreciate you sharing your experience! We're so happy to hear that our staff was helpful and you found what you needed with ease.
Wonderful friendly service and quick
15 december 2025
Svar från ProCook - Oxford
We appreciate your positive feedback. We are so happy you enjoyed our wonderful, friendly, and quick service.
Svar från ProCook - Oxford
We appreciate your positive feedback. We are so happy to hear that you found our staff friendly and helpful and liked our good quality baking trays.
Really helpful staff
Really helpful staff, who took time to help and answer questions.
11 december 2025
Great Customer Service
I would recommend the store as the assistant was very helpful & took time to reassure me about the item having a guarantee if the item failed to work.
Happy to say that the item is working perfectly.
9 december 2025
Svar från ProCook - Oxford
We're happy to hear that the assistant was helpful and reassuring, and that the item is working perfectly! We appreciate you recommending our store and thank you for your positive feedback.
Svar från ProCook - Oxford
We're happy to hear that you are very satisfied with everything you received. Thank you for your positive feedback!
Svar från ProCook - Oxford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Excellent service and products
Staff polite, friendly and helpful.
Store well layed-out and open fairly long hours.
15 november 2025
Svar från ProCook - Oxford
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff helpful and liked our store layout and hours.
Svar från ProCook - Oxford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Svar från ProCook - Oxford
We appreciate your positive feedback. We are so happy you enjoyed our quick, efficient, and friendly service; thank you for letting us know.
Knife racks: either or....
Deciding which knife rack would be the better the better choice. A magnetic one or a free standing open top. After a bit of
do we or don't we, we chose a free standing one without the (straws?).
The manager was most helpful and not being pushy, unlike in some other shops.
10 november 2025
Svar från ProCook - Oxford
We're happy to hear that the manager was helpful during your knife rack selection! We appreciate you noting the pressure-free environment we aim to provide. Thank you for your positive feedback.
Detta är Trustpilot
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.