ProCook grill developed a split on the base unit by the hot plate after 9 months of use. Took back to the store in Merry Hill Dudley without the box but with the original receipt in hand. No issue, No... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I love the ProCook shop! One staff member in particular at the merry hill store is very knowledgeable and nothing is too much trouble. Customer service was exemplary when I had an issue with a damaged... Se mer
Polite and helpful staff nicely laid out. One small problem purchased oven gloves not used until two days after purchased small hole in one side may be where someone had taken price tag out by pulling... Se mer
Företaget har svarat
High quality products, at affordable prices, friendly helpful staff. Love the ProCook shop, I have purchased many items, they are all excellent to use.
Företagsinformation
Skrivet av företaget
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Skrivet av företaget
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Kontaktuppgifter
Unit C2, Merryhill Shopping Centre, DY5 1QP, Dudley, Storbritannien
- 01384 912084
4,9
Utmärkt
712 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Lovely polite young lady offered first…
Lovely polite young lady offered first class service
10 augusti 2026
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Store person was so very helpful.
Store person was so very helpful and enthusiastic about the goods I wanted to buy.
10 augusti 2026
Svar från ProCook - Merry Hill
We're so happy to hear that our store person was very helpful and enthusiastic about the items you wanted to buy! Thank you for your wonderful feedback.
Polite and helpful staff nicely laid…
Polite and helpful staff nicely laid out. One small problem purchased oven gloves not used until two days after purchased small hole in one side may be where someone had taken price tag out by pulling rather than cutting.
10 augusti 2026
Svar från ProCook - Merry Hill
We're glad to hear you found our staff polite and helpful, and our store well-organized. We're sorry to learn about the small hole in your oven glove. We appreciate you bringing this to our attention.
Excellent store
Store nicely laid out. Good range of products. Service was excellent and the store assistant, Emily, knowledgeable and really pleasant to talk to. Will definitely return in the future.
5 augusti 2026
Svar från ProCook - Merry Hill
We're so pleased you enjoyed your visit and found our store nicely laid out with a good range of products. It's wonderful to hear our service was excellent and that a team member was knowledgeable and pleasant. We look forward to your next visit!
Great service and products
The customer service is always excellent. Staff are knowledgeable and helpful without being pushy. Products are always fantastic value and staff always point out missed offers if its appropriate too.
4 augusti 2026
Friendly and helpful staff
4 augusti 2026
Svar från ProCook - Merry Hill
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Kitchen knives.
Purchase made after being contacted to say items I wanted were in store. Thank you.
3 augusti 2026
They were friendly and helpful and had…
They were friendly and helpful and had a wide variety of products to choose from.
1 augusti 2026
The Merry hill store has really helpful…
The Merry hill store has really helpful staff the young lady in there is very knowledgeable and has exceptional customer service
30 juli 2026
Staff very pleasant and had good…
Staff very pleasant and had good customer service which is very unusual these days.
23 juli 2026
Got to try knives at store
Got to try knives at store . I was not pressurised to buy the most expensive. Given honest and useful advice
20 juli 2026
Went in for knife
Went in for knife, left with knife and fork. Poppy was excellent. Sorry english bad.
18 juli 2026
Omdöme utan inbjudan
The staff were very helpful as I was…
The staff were very helpful as I was looking for a left handed tin opener. They took me to one that was in the sale and it was ideal. I wish I had of bought 2. As then I will have a spare one if it breaks.
17 juli 2026
Staff very helpful & I got exactly what…
Staff very helpful & I got exactly what I needed.
13 juli 2026
The sales lady was very helpful
12 juli 2026
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.