Just so impressed with Kimberley today . Really engaging throughout my purchase , very convincing regarding the benefits of the latest store offers . The store was busy and I felt genuinely valued as... Se mer
Plats
Byt platsUnit 105, Lakeside Shopping Centre, West Thurrock, RM20 2ZP Grays, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Couldn’t remember what I wanted to shop in Procook for and whilst browsing I spotted an ice cube and box on offer. The assistant was very helpful and opened one up for me to look at. She was very fr... Se mer
Företaget har svarat
Nice variety in shop bought 3 items unfortunately couldn't find the right worktop savers. Lady assistant was really polite and friendly gave us some tips. Will return.
The store was well stocked, plenty of choices. It was our first time visiting the store and already looking forwards to going back. We were disappointed to get our local Lakeland closed but the ProCo... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Skrivet av företaget
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Kontaktuppgifter
Unit 105, Lakeside Shopping Centre, West Thurrock, RM20 2ZP, Grays, Storbritannien
4,8
Utmärkt
832 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
great staff very knowledgeable
26 januari 2026
Svar från ProCook - Lakeside
We appreciate your positive feedback regarding our knowledgeable staff; we are so happy you enjoyed them!
Great options available with fantastic…
Great options available with fantastic staff.
25 januari 2026
Svar från ProCook - Lakeside
We appreciate you sharing that you enjoyed the great options available and our fantastic staff!
Love this shop!
Found exactly what I was looking for. Staff helpful and friendly. Good shopping experience. 😊
24 januari 2026
Svar från ProCook - Lakeside
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found what you were looking for and that our staff were helpful.
Excellent quality products
We chose this company for its high end quality products which are priced accordingly and there was plenty of choice. We were given great advice from the assistant who was extremely knowledgeable and demonstrated the product as well as allowing us to use the product.
18 januari 2026
Svar från ProCook - Lakeside
We're happy to hear that you found high-end quality products with plenty of choice. We appreciate that the assistant was knowledgeable, demonstrated the product, and allowed you to use it.
Absolutely perfect transaction
I've just bought a beautiful set of knives from your Thurrock Lakeside branch, although I love the knives, without doubt the best thing about my purchase was the staff member who served me, she was so helpful, I wanted to feel the knives and try them out, she really couldn't have been more obliging, her product knowledge was also 1st class, I'm actually planning a 2nd visit purely based on todays experience.
Although in the modern world online shopping is convenient, todays store visit proved that in-store shopping is still king.
(I really feel the staff member needs recognition)
21 januari 2026
Omdöme utan inbjudan
Lovely staff and great products
The staff were super helpful and friendly and the range of products was fantastic
19 januari 2026
A good experience.
The staff at this store are friendly ,informative and nothing was too much trouble. They are an asset and a credit to the ProCook name.
16 januari 2026
The assistant who served us was really good unsure of his name
The assistant who served us was really polite and friendly and knowledgable about the products we purchased including guarantees etc. A nice young lad an asset to your business
18 januari 2026
Very straightforward order it arrives…
Very straightforward order it arrives quickly and always well packaged. And all very good quality
8 januari 2026
Found the same item for half the price…
Found the same item for half the price in 2 other retailers same day. Item ok and staff polite
18 januari 2026
Svar från ProCook - Lakeside
Thank you for taking the time to leave a review. We’re sorry to hear you were disappointed with the pricing. Just to clarify, we don’t sell our products through third-party retailers. We really appreciate your feedback and hope you’ll consider visiting us again in the future.
First thing which I like is customer…
First thing which I like is customer service is very good they explain everything nicely which I appreciate. Stainless steel quality is very good.
16 januari 2026
Great choices of stock and very helpful…
Great choices of stock and very helpful staff
11 januari 2026
The staff were very helpful and…
The staff were very helpful and friendly. They were also knowledgeable regarding our specific purchase.
15 januari 2026
Svar från ProCook - Lakeside
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Svar från ProCook - Lakeside
We appreciate you taking the time to leave us this great review! We are so happy to hear our service was quick, easy, and gave you what you asked for.
Svar från ProCook - Lakeside
We appreciate your feedback and are sorry we did not have your desired item.
Very friendly and helpful staff.
Very friendly and helpful staff.
I ordered an item which came the next day the staff called me and left a message to say it was in store, very easy to do this.
14 januari 2026
Svar från ProCook - Lakeside
We're so glad to hear that you found our staff friendly and helpful. We appreciate that we were able to fulfill your order quickly and communicate effectively. Thank you for your positive feedback!
Svar från ProCook - Lakeside
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff was helpful.
lakeside
I always go to the lakeside branch,
The staff are very helpful and friendly.
And the products are amazing!
11 januari 2026
Svar från ProCook - Lakeside
We're happy to hear you enjoy visiting our Lakeside branch. We appreciate your positive feedback regarding our helpful and friendly staff and amazing products!
First time visiting this store
First time visiting this store, and the staff was really helpful and polite. The products are really good too! Brought some new kitchen knives and would defo return to buy again.
10 januari 2026
Svar från ProCook - Lakeside
We're happy to hear that our staff was helpful and polite during your first visit! We're glad you find our products good and appreciate you purchasing our kitchen knives. We look forward to your return!
I couldn't work out why the shop…
I couldn't work out why the shop assistant insisted on my email address, to register the receipt, as she put it. I really did not want follow up emails from your company.
10 januari 2026
Svar från ProCook - Lakeside
We’re really sorry for any inconvenience caused. If you’d like to unsubscribe, just click the “unsubscribe” link at the bottom of any of our emails.
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