ProCook - Kingston Omdömen 

792
TrustScore 5 av 5

4,8

Unit S7/8, Second Floor, The Bentall Centre, Wood Street, KT1 1TP Kingston Upon Thames, GB


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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Low pressure sales. The salesperson took the time to explain the various types and pros and cons of each set of pans. She asked what I liked to cook and let me decide which pans would work best while... Se mer

Betygsatt 5 av 5 stjärnor

I needed an emergency replacement for a food processor. I received excellent, prompt and very attentive service from the assistant (I don't know his name). He led me to a suitable processor and explai... Se mer

Betygsatt 5 av 5 stjärnor

One particular member of staff Daria! If she isn't the manager , she should be. Product knowledge and she understands cooking too. Brilliant customer attitude. I've had 40years plus in sales and she... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Helpful sales assistant - still in training but you would not have known had she not said. Gentle upselling resulting in that upsell purchase. Polite and professional.

Företaget har svarat


Företagsinformation

  1. Butik med kökstillbehör

Skrivet av företaget

ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.

Why choose ProCook?

Skrivet av företaget

Reason #1 - Quality
ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
Reason #2 – Unbeatable Value
ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
Reason #3 – Which? Recommended Provider for Furniture and Homewares
ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
Reason #4 – Exceptional Customer Care
Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
Reason #5 - Exclusive Design
The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
Reason #6 – Extensive Guarantees
For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.

Kontaktuppgifter

  • Unit S7/8, Second Floor, The Bentall Centre, Wood Street, KT1 1TP, Kingston Upon Thames, Storbritannien

4,8

Utmärkt

TrustScore 5 av 5

792 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,8

Alla omdömen

(792)

25 995 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Friendly staff

Friendly staff; and a great selection of kitchen products. Good value that makes it easier to buy 1-2 extra things.

11 april 2026
Logotyp för ProCook - Kingston

Svar från ProCook - Kingston

We appreciate you taking the time to leave us this great review! We're so happy to hear that you enjoyed our friendly staff and wide selection of products.

Betygsatt 5 av 5 stjärnor

Great pots .

Great pots .. easy to use and clean

1 april 2026
Logotyp för ProCook - Kingston

Svar från ProCook - Kingston

We're happy to hear that our pots are easy to use and clean! Thank you for your positive feedback; we appreciate it.

Betygsatt 5 av 5 stjärnor

Good selection

Good selection. Very helpful and knowledgeable staff

9 april 2026
Logotyp för ProCook - Kingston

Svar från ProCook - Kingston

We appreciate you letting us know our staff was helpful and knowledgeable, and that we have a good selection. It means a lot to our team.

Betygsatt 5 av 5 stjärnor

Excellent products

6 april 2026
Logotyp för ProCook - Kingston

Svar från ProCook - Kingston

We appreciate you taking the time to leave us this wonderful review! We're so happy that you were pleased with our products

Betygsatt 5 av 5 stjärnor

Refreshingly great service, not just froth

The couple of guys I dealt with were so good and so helpful, holding a display item for me that was otherwise out of stock. The well-reviewed 400 ml milk frother has proved to be an excellent buy. I have worked in retail myself and know how cynical a game it can be (for an insight I'd recommend reading George P Pelecanos of 'The Wire' fame's novel 'A Firing Offense'). Refreshing to meet good young people who really delivered and got the tone just right. Many thanks.

2 april 2026
Betygsatt 3 av 5 stjärnor

I purchased this on a busy Saturday…

I purchased this on a busy Saturday afternoon and there was not enough staff to help customers. However, we got there in the end.

4 april 2026
Logotyp för ProCook - Kingston

Svar från ProCook - Kingston

We appreciate your feedback and are sorry that our staffing levels impacted your experience on Saturday. We'll review this to ensure better support for our customers.

Betygsatt 3 av 5 stjärnor

Experience at Shop

I purchased a Damascus 67 Nakiri knife worth £129. I also wanted to purchase a knife block. The staff member dealing with us casually pointed at the direction where they were displayed showing no interest at all. I left with only the knife. The shop lost custom and I was rather rather underwhelmed. By the way , the knife is very good.

26 mars 2026
Logotyp för ProCook - Kingston

Svar från ProCook - Kingston

We appreciate your feedback and are glad you like the knife. We're sorry our service regarding the knife block wasn't helpful. We'll address this to improve our customer service. Thanks for bringing this to our attention.

Betygsatt 5 av 5 stjärnor

Customer service at it’s best.

A warm and genuine welcome from the staff on entering the store.
Polite, knowledgeable, and engaging offering sound advice on the merits of the options available too me.
Really refreshing to see.
Customer service how it use to be, and how it should be.

1 april 2026
Omdöme utan inbjudan
Logotyp för ProCook - Kingston

Svar från ProCook - Kingston

We appreciate you sharing your experience! We're happy to hear that you received a warm welcome and found our staff polite, knowledgeable, and engaging. It's great to know you valued the sound advice offered.

Betygsatt 5 av 5 stjärnor

Excellent service

Excellent service

30 mars 2026
Logotyp för ProCook - Kingston

Svar från ProCook - Kingston

Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.

Betygsatt 5 av 5 stjärnor

Nice selection of kitchenware

Nice selection of cooking pots/pans, utensils and dishes. Purchased mini frying pan from the Kingston branch, which is very nicely &clearly laid out, and easy to find what you're looking for. Staff very helpful and polite.

28 mars 2026
Logotyp för ProCook - Kingston

Svar från ProCook - Kingston

We're happy to hear you found a nice selection of cooking items and that our Kingston branch was clearly laid out. It's great to know our staff were helpful and polite, and that you found what you were looking for.

Betygsatt 5 av 5 stjärnor

Really knowledgeable staff

Really knowledgeable staff, not pushy on sales, provided helpful tutorial on how to use the new product too. Well stocked and immaculate shop. Super products!

22 mars 2026
Logotyp för ProCook - Kingston

Svar från ProCook - Kingston

We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff were knowledgeable and helpful with your new product.

Betygsatt 5 av 5 stjärnor

Great prices and quality

Great prices, good choice and very good quality
Very helpful and knowledgeable staff

25 mars 2026
Logotyp för ProCook - Kingston

Svar från ProCook - Kingston

We appreciate you taking the time to leave us this great review! We're so happy you enjoyed our great prices, good choice, quality, and helpful staff.

Betygsatt 5 av 5 stjärnor

Great customer service

Great service

24 mars 2026
Logotyp för ProCook - Kingston

Svar från ProCook - Kingston

Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.

Betygsatt 5 av 5 stjärnor

Bought yet another Pro Cook product

Bought yet another Pro Cook product: a nice cast iron enameled Grill Pan. After looking at prices at another large store in the shopping centre, it was nice to buy a good quality product at half the price of the other store. ProCook Warranty is in years, compared to the "I am not sure, maybe few months.." vague answer that I got for the double-priced product at the other store.

As always, Shona had all the info on the ProCook products we looked at, and she was very helpful.

The store carries a lot of pots and pans, plus some other products, and that is always a plus (saves time searching elsewhere).

22 mars 2026
Logotyp för ProCook - Kingston

Svar från ProCook - Kingston

We're happy you found a quality grill pan at a great price! It's wonderful to know that our warranty and knowledgeable team member were helpful. We appreciate you noting the convenience of our product selection. Thanks for your positive feedback!

Betygsatt 5 av 5 stjärnor

Helpful customer service

The cheerful and friendly assistant pointed me quickly to the right place for my needs, summarised the pro's & con's of comparable items, and gave me the opportunity to return my purchase for refund within 30 days, with the options of e-mail or printed receipt or both! Very satisfied.

20 mars 2026
Logotyp för ProCook - Kingston

Svar från ProCook - Kingston

We're happy to hear that the assistant was helpful and provided you with the information you needed! We appreciate your feedback and are glad you enjoyed your experience with us.

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