We wanted to replace an old ceramic coated knives and add different sized one. They last for years, are extremely good, come with their own safety sheaths and are remarkably good value. Even the kit... Se mer
Plats
Byt platsUnit 55 Gloucester Quays Designer Outlet, St Ann Way, GL1 5SH Gloucester, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Very pleasant sales lady. Happy to let me browse around by myself. Understood what I was looking for when I described item. Took me to where it was and clearly explained improvements that had been... Se mer
Staff were really pleasant and knowledgable. I knew we wanted a minimum triply set of pans and it was good to place the alternatives side by side.
Great choice of products online. Ordered two black cast iron casserole dishes. One shallow, one round. Great quality! Arrived in pristine condition, at the allotted time.All packed with great car... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Skrivet av företaget
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Kontaktuppgifter
Unit 55 Gloucester Quays Designer Outlet, St Ann Way, GL1 5SH, Gloucester, Storbritannien
4,8
Utmärkt
883 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Finally found the pans I've been looking for.
I've been looking for a set of replacement saucepans for a considerable time, but never actually came across the ones I liked. When two of my 30 year old pans finally gave up the ghost, I had to act and took the plunge and bought a set of Pro Cook pans, which were on offer. They arrived the next day and I was immediately impressed with the quality. They are superb pans. My wife thinks they are a bit on the heavy side, particularly the largest pan. Yes they are heavy, but to me that's just a further confirmation of their quality.
They look great, and the heat distribution is excellent. They also wash very well.
I'm extremely happy with my new Pro Cook pans, and I'd recommend them to any serious cook.
26 februari 2026
Svar från ProCook - Gloucester
We're happy to hear that you're impressed with the quality and heat distribution of your new pans! We appreciate your feedback on the weight, and we're glad they're working well for you. Thank you for recommending them to other serious cooks.
I felt someone could have attended to…
I felt someone could have attended to us without asking for help after waiting and searching for products.
In the end we ended up purchasing an Elite range frying pan but having returned home the coating is chipped an a few places.
We shall be contacting the closest store to us (as we purchased this item while we were on holiday) so they can advise on how to proceed with an exchange or refund.
3 mars 2026
Svar från ProCook - Gloucester
We regret that you had to seek assistance and that the frying pan's coating is chipped. Please contact your closest store for guidance on an exchange or refund. We appreciate your feedback.
Really nice store
Really nice store. Easy to navigate and see all the stock on display so you can get a feel for it. Friendly lady in the shop too. Very good thanks. Also love my pans and bakeware set! 👌
18 februari 2026
Svar från ProCook - Gloucester
We're happy to hear you found our store easy to navigate with a friendly atmosphere. It's great to know you love your pans and bakeware set! We appreciate your very positive feedback.
Buying knives and saucepan set
My experience in your store was really good he knew everything about knife I was even aloud to try them . The person was Leighton he knew on about knifes and saucepan set i couldn't ask for a nicer person and he answer all my questions I would go back to your store thankyou Leighton 💗
1 mars 2026
Svar från ProCook - Gloucester
We're happy to hear that you had a really good experience in our store! It's great to know that the staff member was knowledgeable about knives and saucepan sets and answered all your questions. We appreciate your feedback.
Svar från ProCook - Gloucester
We're so glad to hear that you think our pan and oven trays are of very good quality! Thanks for the positive feedback.
I had a great experience
I had a great experience. Staff were very knowledgeable of the products and I got a great deal on a frying pan.
Would recommend a visit
5 mars 2026
Svar från ProCook - Gloucester
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you had a great experience and found our staff knowledgeable.
Really great customer service and…
Really great customer service and support at the Gloucester branch. Lady was polite and helped us enormously.
5 mars 2026
Svar från ProCook - Gloucester
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you received great customer service and support.
Svar från ProCook - Gloucester
We appreciate your positive feedback; we are so happy you enjoyed our shop and that our service was good!
Svar från ProCook - Gloucester
We appreciate you taking the time to leave us this great review. We are so happy you enjoyed our equipment and helpful staff.
Svar från ProCook - Gloucester
We appreciate you letting us know about our great staff member. We are so happy to hear about your positive experience!
Very helpful staff took me to what I…
Very helpful staff took me to what I need explained the guarantee
22 februari 2026
Svar från ProCook - Gloucester
We appreciate you letting us know our staff was helpful and explained the guarantee! We are so happy to hear it.
Great products and helpful staff
Shop assistant was very helpful and provided good information on the product and warranty. Product purchased is of high quality and well made
27 februari 2026
Svar från ProCook - Gloucester
We're so happy to hear that our shop assistant was helpful and provided good information about the product and warranty. We appreciate your feedback that the product purchased is of high quality.
Really helpful
Really helpful, professional and supportive staff made for a lovely shopping experience
22 februari 2026
Svar från ProCook - Gloucester
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff helpful, professional, and supportive.
Good service
20 februari 2026
Svar från ProCook - Gloucester
Thank you for your review, would you mind updating your star rating to reflect the good service, we would really appreciate it.
Good customer services happy staff.
24 februari 2026
Svar från ProCook - Gloucester
We appreciate your positive feedback about our happy staff and good customer service; we are so happy you enjoyed them!
Svar från ProCook - Gloucester
We appreciate you letting us know about our excellent service and good product; it means a lot that you are pleased.
Best shop for pans and kitchen…
Best shop for pans and kitchen equipment. Everything good quality
20 februari 2026
Svar från ProCook - Gloucester
We appreciate you sharing your thoughts! We're so happy to hear that you find our shop the best for quality pans and kitchen equipment.
Svar från ProCook - Gloucester
We appreciate you letting us know our staff was informative and friendly; it means a lot to our team.
never recived the item and have been…
never recived the item and have been told it has been lost by your deliverly choice EVRI who are the worst delivery company
4 februari 2026
Svar från ProCook - Gloucester
Thank you for your review. We are sorry to hear of your experience; we have asked the Customer service team to contact you to resolve.
Friendly customer service
Friendly customer service. Good value for money. Great range of stock.
16 februari 2026
Svar från ProCook - Gloucester
We appreciate you taking the time to leave us this great review! We're so glad you found our service friendly, our stock great, and our prices good.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.