Went in on Wednesday to look for a set of knives and block. The sales assistant was extremely helpful, explaining everything about each different product, she was so patient and knowledgeable. I boug... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Warm, friendly and professional staff, let me browse yet alert to any questions I had. Positive and encouraging way of higlighting special offers without being pushy. The products are first class, wel... Se mer
Great sharp knives and other small kitchen utensils- all very reasonably priced - especially in the 3 for 2 sale.
I went into the shop twice. I knew what I wanted but there was choice. After speaking with the assistant, who discussed my options, I said I would think and return. She wasn’t there at 5.30 but the re... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Skrivet av företaget
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Kontaktuppgifter
Unit SU19, The Beacon Centre, BN21 3NW, Eastbourne, Storbritannien
- 01323 385786
4,9
Utmärkt
241 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The customer service was great
The customer service was great, very informative about the products, and very helpful with all the products I purchased
18 april 2026
Svar från ProCook - Eastbourne
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found our customer service informative and helpful.
Excellent service 5x⭐️ pleased with my…
Excellent service 5x⭐️ pleased with my purchase ✅ would shop here again when needed
22 april 2026
Svar från ProCook - Eastbourne
We appreciate you taking the time to leave us this wonderful review! We're so glad you were pleased with your purchase and our service.
The salesperson was so helpful and…
The salesperson was so helpful and recommended items that I might be interested in and also the 3for£10 deal - really like my Santoku knife!
22 april 2026
Svar från ProCook - Eastbourne
We appreciate you sharing your experience with us! We're so happy to hear that the salesperson was helpful and that you really like your knife.
Svar från ProCook - Eastbourne
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us
Wonderful shop
Really great selection in store, staff were all very friendly and helpful made sure I had what I wanted and that I noticed the offers they had on. Overall a brilliant shopping experience.
17 april 2026
As usual I received attentive and…
As usual I received attentive and helpful service. There was a good choice of items at varying prices.
16 april 2026
The staff was kind and patiently…
The staff was kind and patiently explained the pro and cons of different items as per your needs.
10 april 2026
Polite knowledgeable staff
Polite knowledgeable staff, helpful product was less expensive than I expected. Good prices for great products
15 april 2026
Very helpful knowledgeable staff plus a…
Very helpful knowledgeable staff plus a good choice of products.
14 april 2026
The shop drew me in due to its…
The shop drew me in due to its beautiful lay out. Once in the member of staff was very welcoming and helpful without being overpowering.
Thank you
14 april 2026
Svar från ProCook - Eastbourne
We appreciate you taking the time to leave us this great review! We're so happy to hear that you were drawn in by the shop's layout and that our staff was welcoming and helpful.
1st visit to the Eastbourne store and a…
1st visit to the Eastbourne store and a great experience. Good stock (of what I wanted/needed) and excellent customer service. I'm bound to return.
10 april 2026
The gentleman in the shop was very…
The gentleman in the shop was very friendly and helpful
13 april 2026
RETRACTED REVIEW.
RETRACTED REVIEW.
I recently gave Pro Cook Eastbourne a very poor review due to the poor handling of a refund for faulty goods.
I am now pleased to say that I completely retract that review. I returned to the store on Easter Monday and explained to the manager, Joe that it was now almost three months since I had returned my goods but hadn't yet received a refund. Joe took this in hand and promised to get to the bottom of why we hadn't received the promised refund then went over and above expectations and came and found us in a nearby coffee shop and told us he would process the refund himself.
I am pleased to say that the money has now arrived in my bank account.
Top marks and thanks to Joe for excellent customer service
6 april 2026
Omdöme utan inbjudan
First class service
First class service! Ladies in Eastbourne store so helpful! Thank you 🤩
11 april 2026
Svar från ProCook - Eastbourne
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear you enjoyed our helpful staff and first-class service.
Staff were very helpful and…
Staff were very helpful and knowledgeable. Product has been superb so far! Always happy to go back to ProCook.
2 april 2026
Svar från ProCook - Eastbourne
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff were helpful and knowledgeable and that you're enjoying the product.
The staff were very helpful and found…
The staff were very helpful and found everything I requested as I’m in a wheelchair it’s makes easier
31 mars 2026
Great shop and great shopping experience.
The shop assistant was extremely friendly and jolly, this makes all the difference to me as a customer.
4 april 2026
Svar från ProCook - Eastbourne
We appreciate you taking the time to leave us this wonderful review! We're so happy that you were pleased with the service.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.