This was my third visit to ProCook. Once again I was served by friendly and very knowledgeable staff. They explained very thoroughly as to how I should use my new saucepans in order to get the best ou... Se mer
Plats
Byt platsUnit 1 Shopping Village, Pughs Garden Centre, CF15 8LB Radyr, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The experience of using this store was great,Really helpful staff, really polite, wide range of products, you were not rushed by staff to buy something,you could take your time and browse the products... Se mer
Företaget har svarat
Being a regular visitor to Morganstown garden centre I always pop into ProCook and usually pick something up, you know it's going to be good quality and the advice I've been given in the past has alwa... Se mer
Företaget har svarat
Charming, knowledgeable and very helpful lady in the shop which is well stocked with everything you could possibly need in your domestic kitchen. I bought 2 heavy gauge enamel roasting tins (very reas... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Skrivet av företaget
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Kontaktuppgifter
Unit 1 Shopping Village, Pughs Garden Centre, CF15 8LB, Radyr, Storbritannien
4,8
Utmärkt
473 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Had to take back first frying pan as it looked as if it had been sold before but staff agreed to exchange it .
Had to take back first dy
4 augusti 2025
Svar från ProCook - Cardiff
We appreciate your feedback and regret your experience required a return so soon. We'll investigate this issue.
Helpful staff but didn't hover or rush.
8 augusti 2025
Svar från ProCook - Cardiff
We're glad you appreciated our staff's helpfulness and attentiveness without being overbearing. Thank you for your feedback.
Bought a fantastic knife set
Bought a fantastic knife set , after having well informed advice from a cheerful and helpful sales assistant.
29 juli 2025
Svar från ProCook - Cardiff
We're happy to hear that you are delighted with your new knife set. It's great to know our sales assistant was so helpful and cheerful! Thanks for your positive feedback.
Svar från ProCook - Cardiff
We appreciate your positive feedback! We are so happy to hear our staff was lovely, helpful, friendly, and helped you find your items.
Spatulas
Young lady pointed me in the right direction for what I was looking for and let me know about the offers available.
19 juli 2025
Svar från ProCook - Cardiff
We're happy to hear that the team member was able to assist you and provide information on our offers. Thank you for your positive feedback; we appreciate it!
Svar från ProCook - Cardiff
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Svar från ProCook - Cardiff
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Staff service
Friendly, attentive and knowledgeable member of staff.
Gave suitable advice and assistance in relation to our purchase.
9 juli 2025
Svar från ProCook - Cardiff
We're so glad to hear that our staff were friendly, attentive, and knowledgeable! We appreciate you taking the time to leave us your positive feedback regarding the advice and assistance you received.
Svar från ProCook - Cardiff
We appreciate your positive feedback. We're so glad you enjoyed our shop, products, and service. Thanks for letting us know!
I was so pleased to find a milk frother…
I was so pleased to find a milk frother in store which was out of stock online. The man serving me was very helpful and had good product knowledge
9 juli 2025
Svar från ProCook - Cardiff
We're happy to hear that you found the milk frother you were looking for in our store! We're also glad the staff member was helpful and knowledgeable. Thanks for your review!
Svar från ProCook - Cardiff
We appreciate your positive feedback! We're so glad you were satisfied with our great quality products at a competitive price.
I reca Mandolin’ from…
I recently purchased a ‘Mandolin’ from the pro cook shop.
The assistant clearly wasn’t aware of what this was, and directed me to a very different item.
If I hadn’t checked online and knew that they stocked this item I could have just left the shop. I eventually found what I was looking for.
When I got the item home, part of it was missing and I was unable to use it that evening as planned.
I had to drive back to the shop the next morning to returned the item.
There were three staff in the shop and all stood at the till point when I walked into the shop.
None of them seemed overly concerned that I had been inconvenienced in this way and was unable to use the item the previous evening.
I was as given a replace which I checked at the till point and left.
30 juni 2025
Svar från ProCook - Cardiff
We appreciate you taking the time to share your experience. We're sorry to hear about the trouble you had locating the mandolin and that it was incomplete. We regret the inconvenience caused by the return trip and that our team's response didn't meet your expectations. We'll address your feedback to improve our service and product handling.
Really helpful staff and a lovely place…
Really helpful staff and a lovely place to shop
25 juni 2025
Svar från ProCook - Cardiff
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Svar från ProCook - Cardiff
We appreciate your positive feedback. We are so happy to hear that you received really helpful and friendly service from our team.
Great service and quality items
23 juni 2025
Svar från ProCook - Cardiff
We appreciate your positive feedback. We're so glad you enjoyed our great service and quality items!
the sales assistants were very helpful
22 juni 2025
Svar från ProCook - Cardiff
We appreciate you taking the time to share your experience! We are so glad to hear that our sales assistants were helpful to you.
Steak knife’s with bread knife
Steaks knives look and are great on the table. Need to remember not to put these in the dish washer though, the bead knife slices though bread with ease also cuts up meet in this case beef with little effort- in summary very pleased with the purchase
10 juni 2025
Svar från ProCook - Cardiff
We're happy to hear that you are pleased with the steak knives' appearance and performance! Thank you for noting that they require hand washing and that the bread knife works well. We appreciate your feedback.
Svar från ProCook - Cardiff
We appreciate you sharing that our staff was helpful and that you had a lovely experience! We are so glad to hear it.
Well presented store able to browse and…
Well presented store able to browse and good customer service
31 maj 2025
Svar från ProCook - Cardiff
We appreciate your feedback! We're glad you found our store well-presented, easy to browse and that you received good customer service.
Great shop
Excellent shop, well stocked with some great deals. The staff were really efficient,friendly and very helpful.
26 maj 2025
Svar från ProCook - Cardiff
We're delighted you enjoyed our well-stocked shop and found great deals. We're also pleased our efficient and friendly staff were so helpful. Thanks for your review!
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