Visited store on 12/8/26 lady working helped me to choose a set of knives, allowed me to try them out on some veg in store. Im very indecisive but was able to make a decision quickly due to her help... Se mer
Företaget har svarat
Plats
Byt platsUnit E1 Braintree Village, Charter Way, Chappel Hill, CM77 8YH Braintree, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I was very impressed with the attention and knowledge of the staff member that helped us. She explained patiently to our many detailed queries on quality differences and care and maintenance of the... Se mer
My purchase was only a pair of tongs, so they are what they are, but a pleasant shop to walk into, and staff were polite and offered assistance (Braintree, Freeport)
Företaget har svarat
Very good selection of kitchen equipment at fairly competitive prices. All items I have purchased from Pro Cook have been v good quality and I have recommended friends to use the company. Staff at out... Se mer
Företagsinformation
Skrivet av företaget
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Skrivet av företaget
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Kontaktuppgifter
Unit E1 Braintree Village, Charter Way, Chappel Hill, CM77 8YH, Braintree, Storbritannien
4,8
Utmärkt
939 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great customer service
Great customer service, staff extremely helpful and attentive.
2 november 2025
Svar från ProCook - Braintree
We appreciate you sharing your feedback. We are so happy to hear that you received great customer service and found our staff helpful and attentive.
Svar från ProCook - Braintree
We appreciate your positive feedback; we're so glad you value the excellent quality and the value for the money you spent.
The Staff are always very helpful and…
The Staff are always very helpful and very efficient
Great service
30 oktober 2025
Svar från ProCook - Braintree
We appreciate you taking the time to leave us this great review! We're so happy you found our staff helpful and liked our service.
The shop is well presented
The shop is well presented. The member of staff was friendly and very helpful. Pleased with the product I purchased.
30 oktober 2025
Svar från ProCook - Braintree
We appreciate you taking the time to leave us this great review! We're so happy to hear that you liked our shop's presentation and found our staff helpful.
efficient staff more than willing to…
efficient staff more than willing to assist me in my wheelchair
30 oktober 2025
Svar från ProCook - Braintree
We're so happy our staff was efficient and accommodating to your needs. Thank you for acknowledging their willingness to assist you!
Svar från ProCook - Braintree
We appreciate your positive feedback! We're so glad you value our item and price, and we thank you for your kind words.
Not so Pro Egg Poacher
I purchased a gourmet egg poacher in store at Braintree,
After 2 uses the tray holding the egg poacher trays has increased in size slightly and does not fit the pan correctly, I think this is very poor quality and returned it to the store. The store would not refund the cost and only offered a replacement or gift voucher. As the tray assembly appeared to be very cheap and not up to usual standard I accepted a credit towards another purchase. As the tray was obviously not fit for purpose I do not understand why they cannot refund. Note I have been using Precook TriPly pans for years and they are great.
16 oktober 2025
Svar från ProCook - Braintree
Thank you for your review. We are sorry to hear of your experience; we have asked the Customer service team to contact you to resolve.
Svar från ProCook - Braintree
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Good reliable products
21 oktober 2025
Svar från ProCook - Braintree
Thank you for your kind words! We're thrilled to hear that you're happy with our products. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Procook Braintree Freeport
Good selection of quality kitchen items. Found what we were looking for. Staff friendly and helpful.
23 oktober 2025
Svar från ProCook - Braintree
We're so glad you found a good selection of quality items and that our friendly staff were helpful! We appreciate you taking the time to leave us a review.
Svar från ProCook - Braintree
We're happy to hear that you appreciate the variety of utensils we offer. Thank you for your positive feedback!
Perfect
Great service. All the staff are friendly and exceptionally helpful. Love shopping here
23 oktober 2025
Svar från ProCook - Braintree
We appreciate you taking the time to leave us this great review! We're so happy to hear that you enjoyed our friendly and helpful staff and shopping here.
The sales assistant was very helpful…
The sales assistant was very helpful and allowed us to try one of the kitchen knives before purchasing.
23 oktober 2025
Svar från ProCook - Braintree
We're so glad the sales assistant was helpful and allowed you to try a kitchen knife before you bought it! We appreciate you sharing your experience.
Very helpful staff
Very helpful staff, were there when you needed but without pressure when you browsed
18 oktober 2025
Svar från ProCook - Braintree
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff helpful while browsing.
A very nice shopping experience
Staff very helpful and friendly. The shop we purchased our items from was clean and well laid out. Although our purchase was a bit expensive, the items were quality.
19 oktober 2025
Svar från ProCook - Braintree
We're so glad to hear that our staff was helpful and friendly and that you found the shop clean and well laid out. We appreciate your feedback that the quality of items met your expectations.
I like the choice of items available
I like the choice of items available, design and the product quality is excellent. Good in store service too.
19 oktober 2025
Svar från ProCook - Braintree
We appreciate you taking the time to leave us this great review! We're so happy to hear that you liked our product selection, design, quality and in-store service.
Good Quality
15 oktober 2025
Svar från ProCook - Braintree
Thank you for your kind words! We're thrilled to hear that you're happy with our products. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Friendly approachable staff
Friendly approachable staff.
Staff give u time to look around n get a good look at items for sale and any offers before they pounce on you.
They DON’t ponce on you, they approach politely and check if there is anything they can do for you!
Very courteous- great PR and I would definitely choose Pro Cook again should the need arise!
Clare at FREEPORT was amazing- professional, knowledgeable and very thorough!
12 oktober 2025
Svar från ProCook - Braintree
We appreciate your feedback and are happy to hear that you found our staff friendly and approachable. It's great to know that you felt you had time to browse and that our team was courteous and helpful. We appreciate you acknowledging the team's assistance.
Very helpful and customer friendly…
Very helpful and customer friendly staff and service. It was a pleasure shopping at Pro cook Braintree Village.
12 oktober 2025
Svar från ProCook - Braintree
We appreciate you sharing your experience! We're so happy to hear that you found our staff and service helpful and customer-friendly. We're glad you enjoyed shopping with us.
Competent saleslady
As I entered the shop, the lady made me feel welcome. She was friendly, helpful and very competent.
13 oktober 2025
Svar från ProCook - Braintree
We're happy to hear that you felt welcomed in our shop. It's great to know the team member was friendly, helpful, and competent. We appreciate your positive feedback!
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