We first went to your shop at Castlepoint 3-4 months ago interested in new saucepans and had a in depth conversation about them.The assistant obviously new her job and answered all our questions with... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We came into the store at Castlepoint (07-04-2026, around 5pm) to buy a set of kitchen knives to replace ours (after more than 20 years). We were immediately impressed by the friendliness and knowledg... Se mer
Very helpful and friendly staff but not pushy as I was just browsing. I was impressed with the 50% off sale and in the end I did purchase several items.
Such a great place to shop. Environment so enticing, staff helpful but not intrusive so feel happy to browse without being pressured into buying. Beautiful goods displayed and all at a reasonable pric... Se mer
Företagsinformation
Skrivet av företaget
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Skrivet av företaget
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Kontaktuppgifter
Castle Lane West, West Mall, BH8 9UY, Bournemouth, Storbritannien
- 01202 155674
4,9
Utmärkt
672 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I wanted a quick demo of the product…
I wanted a quick demo of the product researched on line. The lady who looked after me was helpful and I am delighted with the way the scales work, making everything simpler when cooking.
17 maj 2026
Svar från ProCook - Bournemouth
We're delighted to hear that our team member was helpful and that you are pleased with how the scales simplify your cooking. We appreciate your positive feedback!
Really well displayed products
Really well displayed products to enable a good shopping experience
Friendly and helpful staff on hand to give advice
18 maj 2026
Svar från ProCook - Bournemouth
We appreciate you taking the time to leave us this wonderful review! We're so happy you enjoyed our displays and helpful staff.
Sadly I have to return the item as the…
Sadly I have to return the item as the pestle has several cracks in it but I will exchange the pestle and mortar for a new one, after opening it in the shop to check first, as it’s a lovely product that’s reasonably priced.
19 maj 2026
Svar från ProCook - Bournemouth
We are sorry the pestle arrived cracked. We appreciate you giving us another chance and checking the replacement in-store.
Svar från ProCook - Bournemouth
We appreciate your kind words.
Great service everytime I use this…
Great service everytime I use this store, competitive prices and fab products. The bread make is amazing. Thank you
13 maj 2026
Svar från ProCook - Bournemouth
We are so pleased to hear you consistently receive great service and love our products, especially the bread maker! Thank you for your kind words.
Very happy with the products I have…
Very happy with the products I have purchased and good advice from the sales staff
18 maj 2026
Svar från ProCook - Bournemouth
We're so glad you're happy with your purchases and the helpful advice from our sales staff. Thank you!
Great customer service
There were only two of the items on the shelves, but we needed four. The employee was very helpful in checking stock levels, and finding the extra items. Very helpful.
13 maj 2026
Svar från ProCook - Bournemouth
We're glad our team could assist you in finding the items you needed. We appreciate your positive feedback!
Very helpful and friendly staff
16 maj 2026
Svar från ProCook - Bournemouth
We are so glad our team was helpful and friendly.
We found everything in stock that we…
We found everything in stock that we wanted and extremely helpful staff.
12 maj 2026
Svar från ProCook - Bournemouth
We're so glad you found everything you needed and our staff was helpful! Thank you for your feedback.
In stock!
Having phoned, went to collect item as it was in stock. Served quickly. Great service and friendly staff
13 maj 2026
Svar från ProCook - Bournemouth
We're so glad you had a great experience with our quick service and friendly staff. Thank you for your kind words!
Svar från ProCook - Bournemouth
We appreciate you letting us know that you enjoyed our great products, bargains, and very helpful staff!
Svar från ProCook - Bournemouth
We appreciate your kind words.
My experience in your store at Castle…
My experience in your store at Castle point was very good and the members of staff was very knowledgeable about the product and even advised on the best care of our new knives.
5 maj 2026
Svar från ProCook - Bournemouth
We're so pleased you had a very good experience at our store! We're glad our staff were knowledgeable and advised you on knife care.
Excellent pan for induction cooker
Excellent pan for induction cooker. A good choice of sizes
4 maj 2026
Svar från ProCook - Bournemouth
We are so happy to hear you enjoy our pan for your induction cooker.
Very helpful lady in the shop.
Very helpful lady in the shop.
Found what we wanted to purchase easily.
Worth the price as goods well made.
23 april 2026
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff. Well laid out store with good selection of goods available.
30 april 2026
Svar från ProCook - Bournemouth
We appreciate you sharing that you found us informative. We're glad your experience was a good one!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.