Superb service. I returned an online order that wasn't suitable for my needs and purhased an alternative item which was lovingly wrapped. Both transactions were flawless and my new knife works really... Se mer
Plats
Byt platsBluewater Shopping Centre, Bluewater, DA9 9ST Greenhithe, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We had a problem with a purchased item purchased a few years ago. The staff were excellent, dealt with the issue professionally and I left the store suitably impressed and would certainly continue buy... Se mer
Företaget har svarat
Bought the tri-ply stainless steel pan after very helpful advice from the shop assistant. He steered us in the right direction and avoided us making a costly mistake of getting the original one we had... Se mer
Företaget har svarat
We visited the Bluewater store on monday and purchased a full set of stainless pots and frying pans. These have, so far, been a great purchase. The excellent advice from Sharon, whose knowledge wa... Se mer
Företagsinformation
Skrivet av företaget
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Skrivet av företaget
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Kontaktuppgifter
Bluewater Shopping Centre, Bluewater, DA9 9ST, Greenhithe, Storbritannien
4,8
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very very helpful and kind staff.
16 april 2026
The store had the knife and other…
The store had the knife and other kitchen utensils and were value for money. They have so far been a real aid
10 april 2026
Excellent service and staff
8 april 2026
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Items were okay staff at the store not…
Items were okay staff at the store not so. Seemed judgy and unbothered but also bored.
6 april 2026
Svar från ProCook - Bluewater
We appreciate your feedback and time. We'll address the staff's behavior to ensure a better experience for our valued customers.
Svar från ProCook - Bluewater
We appreciate you taking the time to leave us this wonderful review! We're so happy that you were pleased with the service.
The lady on the till was very helpful
The lady on the till was very helpful, keeping aside my various items until I’d selected everything I wanted as it was too much to carry.
I must admit, it was lucky I had the batteries for the scales I’d bought - as none came with the scales.
3 april 2026
Svar från ProCook - Bluewater
We're glad the team member was so helpful! We appreciate your feedback and are sorry the scales didn't include batteries. We'll look into this. Thanks for letting us know.
Svar från ProCook - Bluewater
We appreciate you taking the time to leave us this wonderful review! We're so happy that you were pleased with the service.
Helpful Staff in Bluewater Shop
4 april 2026
Helpful and knowledgeable staff
I needed help to choose the right kitchen tools and a staff member arrived and guided me to buy the right one.
That was not only was this helpful but it saved me time.
Thank you
3 april 2026
Very helpful staff
Very helpful staff. Patient and accommodating; boxing up my purchase for easier transport.
2 april 2026
Svar från ProCook - Bluewater
We appreciate you sharing your experience with us! We're so happy to hear that our staff was helpful, patient, and accommodating to your needs.
The staff were very helpful
The staff were very helpful. And we find what we were looking for easy.
2 april 2026
Svar från ProCook - Bluewater
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that our staff was helpful and you found what you needed.
Svar från ProCook - Bluewater
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Store clean and well laid out
Store clean and well laid out. Easy to find the items I wanted and staff friendly and helpful.
30 mars 2026
Svar från ProCook - Bluewater
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you liked our clean, well laid out store and friendly staff.
Great quality, huge selection.
A huge selection of products on display, I was easily able to match a new frying pan to two other pans I bought in Bath and online. Prices were OK. Quality as ever very high. Pans are very tough and the non stick is great with no apparent wear to my other pans after 3 years.
11 mars 2026
Svar från ProCook - Bluewater
We're happy to hear that you found a matching frying pan and that you're pleased with the quality and non-stick performance of our products. Thank you for sharing your positive experience!
Excellent customer service
Excellent customer service! Needed to exchange something I had bought online ( my mistake in buying the wrong item!) . All exchanged with no fuss. I also came away with some extra items which the assistant was helpful in showing me but then leaving me to decide without pressure.
21 mars 2026
STAFF VERY FRIENDLY AND HELPFULL
28 mars 2026
Svar från ProCook - Bluewater
We appreciate you letting us know our staff was friendly and helpful; it means a lot to our team.
The person who served me was so lovely
The person who served me was so lovely! Made me aware of deals, and carried all of the stuff to the till so we could keep shopping. Super friendly and useful!
23 mars 2026
Detta är Trustpilot
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.