Bought the tri-ply stainless steel pan after very helpful advice from the shop assistant. He steered us in the right direction and avoided us making a costly mistake of getting the original one we had... Se mer
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Plats
Byt platsBluewater Shopping Centre, Bluewater, DA9 9ST Greenhithe, GB
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Det här tycker kunderna
On this occasion, pro Cook had the pans we were looking for. The offer was attractive and we were keen to take advantage. Additional items had to be purchased as the offer threshold was not met initia... Se mer
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Excellent service. I had to get a water fizzer replaced under guarantee and there was no quibble at all. The lady at the counter immediately replaced it after 21 months, was very sympathetic and helpf... Se mer
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Staff were helpful in advising me on getting the best deal for the saucepans I bought. Plus the 20% off because it was bankholiday.
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Företagsinformation
Skrivet av företaget
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Skrivet av företaget
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Kontaktuppgifter
Bluewater Shopping Centre, Bluewater, DA9 9ST, Greenhithe, Storbritannien
4,8
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
friendly staff and beautiful products
friendly staff and beautiful products, 10/10, would visit again
31 maj 2026
Svar från ProCook - Bluewater
We're so glad you enjoyed our staff and products! We appreciate your kind words.
The shop is very well laid out and easy…
The shop is very well laid out and easy to find things and the staff were very helpful
26 maj 2026
Svar från ProCook - Bluewater
We're so glad you found our shop well-organized and our staff helpful! We appreciate your kind words.
On this occasion
On this occasion, pro Cook had the pans we were looking for. The offer was attractive and we were keen to take advantage. Additional items had to be purchased as the offer threshold was not met initially, a very good marketing ploy!!
25 maj 2026
Svar från ProCook - Bluewater
We're glad you found the pans you were looking for and appreciated the offer! We hope you enjoy your new items. Thank you for your feedback.
Staff were helpful in advising me on…
Staff were helpful in advising me on getting the best deal for the saucepans I bought. Plus the 20% off because it was bankholiday.
25 maj 2026
Svar från ProCook - Bluewater
We're so glad our team could help you find a great deal on your saucepans! We appreciate your kind words.
Lovely Young lady (lexis) was extremely…
Lovely Young lady (lexis) was extremely helpful, knowledgeable and polite.
27 maj 2026
Svar från ProCook - Bluewater
We're so glad our team member was extremely helpful, knowledgeable, and polite. Thank you for your kind words!
Helpful and knowledgable staff member
Helpful and knowledgable staff member. We were very pleased with our purchase and the help we were given. Thank you
26 maj 2026
Svar från ProCook - Bluewater
We're delighted our knowledgeable team provided excellent help and that you were pleased with your purchase. Thank you!
Svar från ProCook - Bluewater
We really appreciate your kind review.
Svar från ProCook - Bluewater
We appreciate your positive feedback.
Bought the tri-ply stainless steel pan…
Bought the tri-ply stainless steel pan after very helpful advice from the shop assistant. He steered us in the right direction and avoided us making a costly mistake of getting the original one we had in mind which wasn’t suitable for our type of cooking and hob. The pan itself and a solid quality unit which also looks great!
16 maj 2026
Svar från ProCook - Bluewater
We're happy to hear that our team provided helpful advice, guiding you to the perfect tri-ply stainless steel pan. We're glad it suits your cooking needs and hob type. Thank you for your positive feedback!
Svar från ProCook - Bluewater
We're happy you found what you wanted at a reasonable price!
The staffs gave me a brilliant customer…
The staffs gave me a brilliant customer service.
I will go to the branch again and also introduce family and friends.
The products brought was also good
19 maj 2026
Svar från ProCook - Bluewater
We're so happy to hear our staff provided brilliant customer service and that you enjoyed our products! We appreciate your recommendation and look forward to your next visit.
Excellent staff who dealt with my query…
Excellent staff who dealt with my query and resolved it efficiently
16 maj 2026
Svar från ProCook - Bluewater
We're so glad our staff efficiently resolved your query. Thank you for your kind words!
Excellent service
Excellent service. I had to get a water fizzer replaced under guarantee and there was no quibble at all. The lady at the counter immediately replaced it after 21 months, was very sympathetic and helpful. Lovely people! I'm very happy with ProCook.
14 maj 2026
Svar från ProCook - Bluewater
We are so pleased to hear about your excellent experience with our service and the seamless replacement of your water fizzer. We appreciate your kind words.
Rude staff in bluewater
I rang the store and asked them to save mugs for me which they happily did. When I got to the store the lady who served us was very rude! Everything seemed a problem, from the fact “I’ve had to go round the store collecting these, that’s why they’re loose” my husband asked if she could possibly wrap the loose ones in something for protection, “well I’ll have to see what I can find “ my husband told her there was bubble wrap behind her, “I’m aware of that “ she snapped “I can only do my best “ as a customer that’s all we asked! I can’t believe the difference between the service in bluewater store compared to Ashford. The gentleman in Ashford was very helpful and friendly.
9 maj 2026
Svar från ProCook - Bluewater
We are truly sorry to hear about your recent experience. We appreciate you bringing this to our attention and we are addressing this feedback with our team to ensure better service.
Bought knives for my new kitchen in…
Bought knives for my new kitchen in November started using them February once kitchen was completed 3 months and rather stainless steel has rust all over them
16 maj 2026
Omdöme utan inbjudan
Svar från ProCook - Bluewater
Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.
Polite and helpful staff
Polite and helpful staff. A good selection of products at reasonable prices.
14 maj 2026
Svar från ProCook - Bluewater
We're so glad you enjoyed our polite, helpful staff and product selection at reasonable prices!
I love this store
I love this store, the products are of very good quality, the sellers are wonderful
10 maj 2026
Svar från ProCook - Bluewater
We're so glad you love our store and found our products and sellers wonderful! Thank you for your kind words.
Svar från ProCook - Bluewater
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Replacement lid
Went to the shop. The item I required was there - it was a replacement lid. All fine and happy with purchase
8 maj 2026
Svar från ProCook - Bluewater
We're happy to hear that you found the replacement lid you needed at our shop. Thank you for your purchase; we appreciate your positive feedback!
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