Staff very helpful pointed me in the right direction told me about the product. How much would it was for best ideas for it? Good price just what I wanted too would recommend. Thank you Basingstoke s... Se mer
Plats
Byt plats52 Festival Place, RG21 7BF Basingstoke, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Staff really helpful. I had no idea where to start and visited the store several times, staff always happy to help and answer any questions I had. Very knowledgeable and able to clearly set out the op... Se mer
We had a pleasant shopping experience at your Basingstoke store and found the staff very helpful. Sadly one of the two own brand electric pepper mills appeared broken with the inside mechanism loos... Se mer
Företaget har svarat
Bought ProCook pans before and been very happy with them so bought again for our induction hob.. Staff v helpful at shop too
Företagsinformation
Skrivet av företaget
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Skrivet av företaget
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Kontaktuppgifter
52 Festival Place, RG21 7BF, Basingstoke, Storbritannien
4,8
Utmärkt
469 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från ProCook - Basingstoke
We appreciate you letting us know about our great service and friendly staff; it means a lot to our team.
Svar från ProCook - Basingstoke
We appreciate your positive feedback. We are so happy to hear that our staff was friendly and helpful and that you had great customer service.
Customer service was very good
Customer service was very good, so helpful. Lovely shop with lovely stock.
18 september 2025
Svar från ProCook - Basingstoke
We appreciate you taking the time to leave us this positive feedback! We're so glad you found our customer service helpful and enjoyed our lovely shop and stock.
Svar från ProCook - Basingstoke
We're happy to hear you found a lot of choice and very good prices. We appreciate your positive feedback very much!
I received the product promptly
I received the product promptly. Service and help was fine.
13 september 2025
Svar från ProCook - Basingstoke
We appreciate your positive feedback! We're so happy to hear that you received the product promptly and found our service helpful.
Svar från ProCook - Basingstoke
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Svar från ProCook - Basingstoke
We appreciate you taking the time to leave us this great review! We're so happy you enjoyed our selection and nice staff and saved money.
Very helpful staff and good quality…
Very helpful staff and good quality items. Recently updated my pans and glasses from here and a very easy process. So much prefer going into a shop and looking at things rather than just ordering online.
1 september 2025
Svar från ProCook - Basingstoke
We're happy to hear you found our staff helpful and our items of good quality. It's great to know you prefer the in-store experience. We appreciate your positive feedback!
Staff at the shop really know their stock
Because the staff in the shop understood my requirement and really knew their stock and its ability’s.
I came away the perfect size omelet pan for my size induction hob. Which is new to me and I didn’t realise by getting the right size pan the hop works better.
27 augusti 2025
Svar från ProCook - Basingstoke
We're happy to hear that our staff's expertise helped you find the perfect omelet pan for your induction hob! It's great to know that you found the right size for optimal performance. Thank you for your positive feedback.
Quality
I have shopped here several times .The staff are very helpful and good quality goods.
30 augusti 2025
Svar från ProCook - Basingstoke
We appreciate you taking the time to leave us this great review! We're so happy to hear that you find our staff helpful and like our good quality goods.
Digital temperature gauge for cooking
Great product and helpful advice in store, definitely shop here again.
29 augusti 2025
Svar från ProCook - Basingstoke
We appreciate you taking the time to leave us this great review! We're so happy to hear you liked our products and helpful advice.
Clean and well organised shop
Clean and well organised shop, with friendly and helpful staff
28 augusti 2025
Svar från ProCook - Basingstoke
We appreciate you taking the time to leave us this great review! We're so happy to hear that you liked our shop and found our staff helpful.
Very helpful staff
20 augusti 2025
Came in for some scissors
Came in for some scissors, left with scissors and some tea towels.
24 augusti 2025
Svar från ProCook - Basingstoke
We appreciate you stopping by and are glad you found more than just scissors! We hope you enjoy your new tea towels as well.
Good products, friendly staff
I brought a stainless steel pot from procook. came back home to found out it was a little big for my hob, so I contacted the shop it was so easy to replace it without any problems. The staff is friendly and helpful. I would highly recommend procook to my friends and family. It’s a good steel pan with thick base so the food doesn’t burn or stick to the bottom of the pot.
19 augusti 2025
Helpfull & friendly 👍
20 augusti 2025
The staff were very helpful but poor quality products
The staff were very helpful, but scissors bought a week ago are already showing signs of rust and teapot costing £20 is the worst we have ever bought.
7 augusti 2025
Svar från ProCook - Basingstoke
We appreciate your feedback and are sorry the scissors are rusting and the teapot is not satisfactory. We will investigate these quality concerns.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.