Gemma Carter was an excellent estate agent. She was open and honest at the viewing with our purchasing preferred timescale and budget. She was very responsive throughout and reacted quickly to request... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Gemma Carter did a brilliant job of selling our house from start to finish. When out first buyer dropped out halfway through the process Gemma contacted the other parties who had made offers and had r... Se mer
Företaget har svarat
After a mammoth 12 month wrestling match with solicitors and the Land Registry (woe is me) we eventually made our sale and managed to move. Nerves were frayed and anger raised, but Gemma Duxbury was... Se mer
Företaget har svarat
Please be aware of the current Preston Baker fee pricing strategy. At the valuation stage we were advised to make an initial (non-refundable) pre-payment to receive a reduction in their eventual fees.... Se mer
Företagsinformation
Skrivet av företaget
Preston Baker Estate Agents - we're all about making moving home easier, and getting you the result you want. We work relentlessly to get the best outcome. When you sell with us you will only deal with one person throughout the process, and will be kept fully informed. We can also help you find your onward move, including homes not on the market. If you are thinking about selling, get in touch for a free property valuation, or book a free valuation here: https://prestonbaker.co.uk/book-valuation?utm_source=trustpilot&utm_medium=trustpilot&utm_campaign
Kontaktuppgifter
99-101 Walmgate, YO1 9UA, York, USA
- 01904622355
- info@prestonbaker.co.uk
- www.prestonbaker.co.uk
4,4
Utmärkt
820 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent service with Gemma Carter
Gemma Carter was an excellent estate agent. She was open and honest at the viewing with our purchasing preferred timescale and budget. She was very responsive throughout and reacted quickly to requests. I would highly recommend Gemma as your agent.
28 juli 2026
Omdöme utan inbjudan
Svar från Preston Baker
Hi James,
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that Gemma provided such a positive experience throughout your purchase and it's wonderful to know she made such a difference to your purchasing journey.
We'll be sure to pass your kind words on to Gemma. Thank you for your recommendation, and we wish you every happiness in your new home.
Best wishes,
The Preston Baker Team
Gemma Carter at Preston Baker was great.
Gemma Carter was extremely helpful to us at every stage. Whenever I had a question she got me an answer straight away or put me onto someone who could help. As buyers we were not technically her clients but it felt like we were. Very friendly and helpful.
29 maj 2026
Omdöme utan inbjudan
Svar från Preston Baker
Thank you for your lovely review.
We're so pleased to hear that Gemma was able to support you throughout your purchase and provide the information and guidance you needed at every stage.
It's especially rewarding to hear that Gemma made you feel valued and supported throughout the transaction. We'll be sure to pass on your kind words to her.
Thank you again for taking the time to share your feedback, and we wish you every happiness in your new home.
Best wishes,
The Preston Baker Team
The most proactive and strategic agent
We sold our house with Preston Baker in November, after previously being disappointed with Manning Stainton.
Andrew at Preston Baker was a breath of fresh air – proactive, strategic, and genuinely driven to get results. He ultimately secured a sale on our property where the other, more lacklustre agent had failed.
The team were also excellent after the offer was accepted, handling any issues fairly, efficiently, and with clear communication throughout.
I can’t recommend Preston Baker highly enough and have already recommended them to family and friends.
24 november 2025
Omdöme utan inbjudan
Svar från Preston Baker
Hi Michelle,
Thank you so much for your fantastic review and for sharing your experience. We’re delighted to hear that Andrew and the team were able to turn things around for you and secure a successful sale after your previous experience elsewhere.
It’s great to know that Andrew’s proactive and results-driven approach made such a difference, and that you felt well supported even after the offer was accepted.
We truly appreciate your recommendations to family and friends, and thank you again for choosing Preston Baker. Wishing you all the very best for the future.
Best regards,
The Preston Baker Team
Excellant service
Simply excellant service on a property sale. Jayne Tomlinson (Doncaster) oversaw the process from start to finish which went very smoothly. She was thoroughly professional and responsive throughout - always available when needed either immediately or via a very prompt call back.
15 januari 2026
Omdöme utan inbjudan
Svar från Preston Baker
Thank you so much for your excellent review! We’re delighted to hear that your property sale went so smoothly and that you were pleased with the service provided.
Jayne will be really pleased to know that her professionalism, responsiveness, and hands-on support throughout the process made such a positive difference. She always strives to be available and keep things moving, so your feedback is greatly appreciated.
Thank you again for choosing Preston Baker and for your kind recommendation. We wish you all the very best for the future.
Best regards,
The Preston Baker Team
Rachel Lansdell - Above and Beyond
We had a great experience with Preston Baker from start to finish on the sale of our property on our onward purchase. Our estate agent, Rachel Lansdell, was fantastic throughout! She helped us achieve an above asking price outcome for our sale and was professional, friendly and communicative throughout the process, ever since the very first valuation right through to post-completion. We would highly recommend Rachel for anyone looking to sell their house in the Leeds area!
8 maj 2026
Omdöme utan inbjudan
Svar från Preston Baker
Hi Jacob,
Thank you so much for your wonderful review and for choosing Preston Baker to support both your sale and onward purchase. We’re delighted to hear that you had such a positive experience from start to finish.
Rachel will be thrilled to receive your kind feedback.
Thank you again for your recommendation. We truly appreciate your support and wish you all the very best in your new home.
Best regards,
The Preston Baker Team
Working with Gemma Duxbury at Preston Baker Leeds
Working with Gemma Duxbury at Preston Baker Leeds was an outstanding experience from start to finish. She was professional, responsive, knowledgeable, and genuinely cared about making the process as smooth and stress-free as possible. Her communication was excellent throughout, and she went above and beyond to make sure everything stayed on track. I always felt supported and well informed. I wouldn’t hesitate to recommend them to anyone looking for an estate agent who truly delivers exceptional service.
27 mars 2026
Omdöme utan inbjudan
Svar från Preston Baker
Thank you so much for your fantastic review and kind recommendation Rebecca! We’re delighted to hear that your experience with Gemma and the Preston Baker Leeds team was outstanding from start to finish.
Thank you again for taking the time to share your feedback. We truly appreciate your support and wish you all the very best for the future.
Best regards,
The Preston Baker Team
After all the ups and downs of buying…
After all the ups and downs of buying and selling, I honestly cannot thank Anna and Zoe at Preston Baker enough.
From start to finish they have been absolutely amazing — always there 24/7, keeping everyone in the loop, keeping things moving and somehow managing to keep everyone happy throughout such a stressful process.
They truly went above and beyond for us and genuinely made miracles happen. Not only did they sell our house, but they also helped us secure our dream home.
At times they felt like our estate agents, solicitors and therapists all rolled into one!
Thank you both so much for all your hard work, support, reassurance and dedication. We couldn’t have done it without you and will forever be grateful. Highly recommend Preston Baker, especially Anna and Zoe!
28 april 2026
Omdöme utan inbjudan
Svar från Preston Baker
Thank you so much for your incredible review and for taking the time to share your experience. We’re absolutely delighted to hear that Anna and Zoe provided such outstanding support throughout what can often be a challenging and emotional process.
It’s wonderful to know they were able to keep everything moving, maintain clear communication, and support both your sale and purchase right through to securing your dream home. They will be so pleased to hear your kind words about their dedication and care — feedback like this truly means a lot.
Thank you again for your recommendation and for choosing Preston Baker. We wish you every happiness in your new home.
Best regards,
The Preston Baker Team
I would recommend Preston and baker to…
I would recommend Preston and baker to anyone and specifically Gemma Carter after having a not so good experience with other agents Gemma Carter was extremely personable, she was in constant contact throughout the process and was a real help so a special thank you to Gemma carter for helping me and my Mrs with our first house
7 maj 2026
Omdöme utan inbjudan
Svar från Preston Baker
Thank you so much for your lovely review and recommendation! We’re really pleased to hear that, after a previous difficult experience, Gemma was able to provide a much more positive and supportive service for you both.
Gemma will be delighted to know that her personable approach and consistent communication helped make the process of buying your first home a smooth and reassuring experience. Supporting first-time buyers is something we take great pride in, so your feedback means a lot.
Congratulations to you and your partner on your first home, and thank you again for choosing Preston Baker. We wish you all the very best for the future.
Best regards,
The Preston Baker Team
A smooth and friendly experience
A smooth and friendly experience! After booking my viewing with Archie, he gave me some helpful advice and sent me details of similar properties, helpful service with a smile
23 april 2026
Omdöme utan inbjudan
Svar från Preston Baker
Thank you so much for your lovely review! We’re really pleased to hear you had a smooth and friendly experience.
It’s great to know that Archie was able to assist you with helpful advice and send over additional property options to support your search. We’re glad his approach and positive attitude made a good impression.
Thank you again for your feedback, and we look forward to helping you further with your property journey.
Best regards,
The Preston Baker Team
A difficult and traumatic experience, but supported by our agent
Our house move took over a year, thanks to 2 sets of committed buyers withdrawing for personal reasons. We chose Preston Baker at Oakwood, Leeds because of the single point of contact Gemma Duxbury, who formed a WhatsApp group with us. She was warm, supportive and approachable throughout especially when having to deliver 'bad news', which she always did via a phone call. We had little contact therefore with the office, but Gemma was always responsive when needed. Each of the three times that our house went on market, Gemma and the office had plenty of viewers lined up and we sold quite quickly on each occasion.
There were a couple of times during the process when we felt that little progress was being made and we had to be proactive ourselves, forming a relationship with our vendors and our buyers. However, the fact that we are finally in our last 'forever home' is largely due to Gemma holding our hands on our tortuous journey. We would recommend Preston Baker and, particularly, Gemma.
8 april 2026
Omdöme utan inbjudan
Svar från Preston Baker
Thank you so much for taking the time to share such a thoughtful and detailed review. We’re really pleased to hear that, despite the challenges and setbacks along the way, Gemma was able to provide consistent support and guidance throughout your long journey.
Gemma will be incredibly grateful for your kind words about her warmth, communication, and approachability, especially during the more difficult moments of the process. It’s also great to hear that each time your property returned to market, the team was able to generate strong interest and secure quick sales.
We really appreciate your honest feedback regarding the times you felt progress could have been faster, and we will certainly take this on board as we continue to improve our service.
Most importantly, congratulations on finally reaching your “forever home”! We’re delighted Gemma could support you through to this outcome, and thank you again for your recommendation.
Best regards,
The Preston Baker Team
Gemma Carter is the best 😃
We had the absolute pleasure of dealing with Gemma Carter of the Oakwood Branch Leeds
From the valuation appointment when we first met Gemma, right through to completion Gemma was always present, professional and trustworthy, her experience and knowledge was very abundant and although as expected sometimes things don't go to plan when selling a house we could always rely on Gemma to help us and resolve any issues
Thank you Gemma Carter so much, our appreciation is valid!!
Lisa Osborne and Paul 🥰
2 april 2026
Omdöme utan inbjudan
Svar från Preston Baker
Hi Lisa and Paul,
Thank you so much for your wonderful review. We’re delighted to hear that you had such a positive experience with Gemma from the very first valuation right through to completion.
It’s great to know that her professionalism, experience, and support helped guide you through the process, especially when things didn’t go quite to plan. Gemma will be really pleased to hear that you felt you could rely on her to resolve issues and keep everything moving smoothly.
Thank you again for your kind words and for choosing Preston Baker. We truly appreciate your support and wish you all the very best in your new home.
Best regards,
The Preston Baker Team
An amazing team
We had a fantastic experience with Preston Baker from start to finish. After initially speaking with Rachel Lansdell, we were really impressed by how accommodating and flexible she was. She went out of her way to fit us into the viewing schedule around several other appointments we already had, which made the whole process so much easier.
At the viewing itself, we were greeted by Gemma Duxbury, whose positive energy was genuinely infectious. She was incredibly knowledgeable about both the property and the local area, and she took the time to address our concerns about the location - particularly whether it might feel too far from a high street or local amenities. Her insight and reassurance made a real difference.
We left the viewing feeling uplifted, well‑informed, and genuinely excited about the property. Thank you for such a warm, smooth, and enjoyable experience!
7 mars 2026
Omdöme utan inbjudan
Svar från Preston Baker
Thank you so much for your wonderful review! We’re delighted to hear that you had such a positive and enjoyable experience with Preston Baker from start to finish.
Rachel will be really pleased to know that her flexibility and support helped make the viewing process easier for you, and Gemma will be equally thrilled to hear that her knowledge, positivity, and local insight made such a strong impression during your visit.
It’s fantastic to know you left the viewing feeling well-informed and excited about the property. That’s exactly the experience we aim to provide.
Thank you again for your kind feedback, and we wish you all the very best with your property journey.
Best regards,
The Preston Baker Team
Awful company!!
Awful company!!!
They DO NOT respect privacy laws. Once they have your details they will contact and hound you daily with calls, emails, text messages, even WHATSAPP!
They do not remove you from their lists.
5 mars 2026
Omdöme utan inbjudan
Positive experience - diligent and professional
Gemma Duxbury recently sold our Mums house. She found us a buyer quickly, and was always available to answer any questions that we had. We had various delays with the sale and Gemma kept us informed as things evolved. It was a difficult situation for us as our mother is very ill and we were selling on her behalf, and Gemma was very sensitive to this. She was polite, diligent and professional throughout the whole process.
30 januari 2026
Omdöme utan inbjudan
Svar från Preston Baker
Thank you so much for your kind and thoughtful review. We’re really pleased to hear that Gemma was able to support you through what we understand was a particularly difficult and sensitive time for your family.
It’s wonderful to know she was able to secure a buyer quickly and keep you informed throughout the delays, while also providing the care, professionalism, and sensitivity needed in your circumstances. Gemma will be very grateful for your feedback.
Thank you again for trusting Preston Baker during this process. We wish you and your family all the very best.
Best regards,
The Preston Baker Team
We’ll never use them again
Our agent was amazing, photos were great and the sale was relatively quick. When we were passed on to the after sales team there were lots of problems.
1 - Pushing wrong dates into the chain for completion without consulting the CONVEYANCERS first. This caused a homeowner to remove his tenant too early and his house stood empty for 3 months.
2 - Tried to get us to PAY the buyer at the bottom of the chain’s rent because they moved out of their rented property too quickly because they thought the sale was going to happen really quickly. See point 1.
3 - Didn’t really care about the move or the people involved in the chain. All they wanted was the thousands of pounds in fees when the move completed. This became apparent at Christmas when there was an attempt to make the move happen before the new year (to recognise the revenue).
Once our agent left - under suspicious circumstances - with no communication from Preston Baker to us, the whole thing just fell apart. Our home move never completed. After 2 years of selling and collapsing chains, we gave up.
16 januari 2026
Omdöme utan inbjudan
Very positive experience
We had a very positive experience with Preston Baker during our purchase in Leeds.
Shawn was responsive, professional and proactive throughout the process. Viewings were arranged quickly and flexibly, and communication was always clear and straightforward.
The transaction itself progressed smoothly from the agency side, and the handover of the property was handled efficiently. We particularly appreciated the reliability and willingness to assist when timings were tight.
A trustworthy and well-organised team, happy to recommend!
30 januari 2026
Omdöme utan inbjudan
Svar från Preston Baker
Thank you so much for your kind review and recommendation. We’re really pleased to hear that you had such a positive experience purchasing your property in Leeds.
Shawn will be delighted to know that his responsiveness, professionalism, and proactive approach helped make the process smooth and straightforward for you. It’s great to hear that the viewings, communication, and overall coordination met your expectations, especially during a time-sensitive transaction.
We truly appreciate your feedback and recommendation, and we wish you all the very best in your new home.
Best regards,
The Preston Baker Team
Buying Experience
From the minute we viewed the property with Rachel, she has been informative and knowledgeable. Her communication has been brilliant and I was really pleased that when our offer was accepted, it is Rachel dealing with the sale. Already she has been firmly 'on it' which has helped ease my anxiety as a first time buyer! Would highly recommend on the basis of the service we have received so far!
31 januari 2026
Omdöme utan inbjudan
Svar från Preston Baker
Thank you so much for your lovely review! We’re really pleased to hear that your experience from the very first viewing with Rachel has been so positive.
Rachel will be delighted to know that her communication, knowledge, and proactive approach have helped make the process feel smoother and less stressful for you as a first-time buyer. It’s great to hear that you’ve felt well supported and reassured since your offer was accepted.
Thank you again for your kind recommendation, and we wish you all the very best with your purchase and your new home.
Best regards,
The Preston Baker Team
Best cake around
Best cake around, had several and all have been absolutely delicious
12 december 2025
Omdöme utan inbjudan
Angela is the safest pair of hands you…
Angela is the safest pair of hands you could put your sale into. She’s professional, friendly, insightful and really knows her onions. We had to accelerate our sale as we found our onward purchase sooner than expected. Angel was nothing but supportive, and turned the most unremarkable viewing into an asking price over. Challenges followed but she met each with dedication and determination. Her comms were flawless. Can’t recommend her enough 🙏🏻⭐️⭐️⭐️⭐️⭐️🙏🏻
22 oktober 2025
Omdöme utan inbjudan
Svar från Preston Baker
Wow, thank you so much for this amazing feedback! We’re so pleased Angela could turn a challenging sale into such a success and make the whole process feel smooth and supported. She’ll be thrilled to hear her professionalism and dedication made such a difference. We really appreciate your recommendation and are so glad you felt in safe hands throughout!
Gemma was fantastic throughout
Gemma was fantastic throughout. She has excellent knowledge of the property market in the local area maximising our opportunities. I would recommend.
1 oktober 2025
Omdöme utan inbjudan
Svar från Preston Baker
Thank you so much for your kind words! We’re thrilled to hear that Gemma’s local market knowledge and support made such a positive impact on your experience. We really appreciate your recommendation! Thank you.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.