Signing up to use Preen and Clean was very easy. They kept me informed throughout the process, advising roughly what date they would be visiting and then texting the day before. They turned up on ti... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Very happy with a first clean of window that have not had professional attention, and indeed any attention at all for some of them, for many years. Left spotless and streak-free by a helpful friendly... Se mer
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Absolutely brilliant service! My windows look spotless and sparkling, and the whole job was done to a really high standard. Friendly, professional, reliable, and took great care with everything. I’m r... Se mer
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Bit of confusion at first but once sorted no further issues. Connor was polite and cleaned windows to a good standard.Would recommend Preen and Clean. Advantage of having a website to access and the m... Se mer
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Företagsinformation
Om Preen & Clean
Skrivet av företaget
Preen & Clean, the UK's premier purified, hot water window cleaning company. With thousands of happy customers, hundreds of 5* reviews and cutting-edge window cleaning equipment, Nobody cleans better. We currently operate in the following areas:
- Barnsley
- Blackburn
- Bolton
- Burnley
- Bury
- Bradford
- Castleford
- Dewsbury
- Doncaster
- Goole
- Halifax
- Harrogate
- Huddersfield
- Hull
- Keighley
- Leeds
- Manchester
- Oldham
- Pontefract
- Rochdale
- Rotherham
- Salford
- Selby
- Sheffield
- Wakefield
- Wetherby
- York
Using our eco-friendly hot water window cleaning technology, we take our time cleaning your doors, glass, frames and sills - leaving you with windows that make your home smile again!
Nobody cleans better
Skrivet av företaget
- Professional
- Our 5* window cleaners provide only the best service to each of our customers, something we take pride in. You’ll easily spot Preen & Clean team in our branded vans, and we always arrive in uniform. We also keep you up to date on your cleaning schedule with reminders the day before we’re due to visit, so you’re never surprised to see us!
- Friendly
- We’re a family business, and we know how important it is to like and trust the people that take care of your home, so we put our customers at the heart of everything we do. From expertly tailored services, quality customer care, to a range of easy-payment options, our friendly team lives up to our shining reputation.
- Reliable
- You can rely on us to turn up and leave your windows sparkling, quickly, conveniently, and to our 5*standard. All of our window cleaners are local to the area, so they’re never too far away. And on the rare occasion we’re running late, we’ll always let you know in advance.
- Value
- Premium window cleaning, without the premium price tag! We offer excellent value for money with cleans starting from just £8 that are guaranteed to leave your windows gleaming. We get in to every nook and cranny, making sure your glass, frames, sills and doors are always left sparkling.
Our services
Get an instant quote within seconds
Kontaktuppgifter
Storbritannien
- 0800 061 4216
- info@preenandclean.com
- www.preenandclean.com
New customers save 20% for 6 months
4,6
Utmärkt
3 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 98 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Didn't do the requested clean properly…
Didn't do the requested clean properly when first asked. I wasn't happy and told them not to try to return again, I didn't want the service. I had several WhatsApp messages continue to reach me saying they were coming out again to do another service, despite being told not to.
Again today another cleaner turned up at my house and began to clean windows after I expressly told them not to. My unwell wife had to go outside to speak with the cleaner and ask him to stop.
I've tried calling and left messages, no one has returned one call. Please leave me and my family alone we don't require any of your services.
Edit added
I have sent you the information you asked for including my number, although I left you several messages after calling in March none were returned. You have my number please call.
2 juni 2026
Omdöme utan inbjudan
Svar från Preen & Clean
Hello, We’re very sorry to hear about your experience and take this feedback seriously.
We’d like to investigate this fully, as what you’ve described is not the level of service we aim to provide. Unfortunately, we’ve not been able to identify your account based on this review alone.
We have requested further details via Trustpilot so we can locate your account and look into what has happened, including the communication and visit concerns you’ve raised.
In the meantime, please accept our sincere apologies for any distress or inconvenience caused to you and your family. Resolving this properly is important to us, and we will ensure appropriate action is taken once we have the necessary information. Kind Regards, Preen & Clean.
Messaged 2 days before preen and clean…
Messaged 2 days before preen and clean was out 2 days later efficent on time windows left sparkling highly recomend
1 juni 2026
Svar från Preen & Clean
Hi Lindsey, Thank you for your review, your feedback is greatly appreciated. Kind regards, Preen & Clean.
Very easy to arrange and set up
Very easy to arrange and set up. Good communication, and service provided with efficiency and good effect
31 maj 2026
Svar från Preen & Clean
Hi Fraser, Thank you for your review, your feedback is greatly appreciated. Kind regards, Preen & Clean.
Couldn't thankyou enough my windows…
Couldn't thankyou enough my windows were cleaned properly which I am really pleased with will be recommending to my family & friends
31 maj 2026
Svar från Preen & Clean
Hi Customer, Thank you for your review, your feedback is greatly appreciated. Kind regards, Preen & Clean.
I had my first clean recently
I had my first clean recently. I was very impressed. I have seen a few water marks on a couple of the windows in the smaller opening areas. No one else would notice it though! It is so insignificant to the overall job done, it would not warrant me contacting the company about it. I have informed a friend of the service. One less job for me and, well done by the company, thank you!
31 maj 2026
Svar från Preen & Clean
Hi Morva, Thank you for your review, your feedback is greatly appreciated. Kind regards, Preen & Clean.
Paul turned up in professional van
Paul turned up in professional van, very polite windows gleaming, we have not cleaned them in over a year. I would happily recommend the service, I like the fact I get a notification the day before so I can allow access if not in and the payment. Well done
30 maj 2026
Svar från Preen & Clean
Hi Liz Nuttall, Thank you for your review, your feedback is greatly appreciated. Kind regards, Preen & Clean.
Excellent customer focus with this…
Excellent customer focus with this company! I’ve found the best window cleaning experience, value for money and service either a smile! Thank you. Look forward to seeing you again in. 8 weeks!
29 maj 2026
Omdöme utan inbjudan
Svar från Preen & Clean
Hi Lynda Spain, Thank you for your review, your feedback is greatly appreciated. Kind regards, Preen & Clean.
Useless
1st attempt, no show, no communication.
2nd attempt, no show, no communication.
When we contacted them, they said the guy had turned up, had difficulties parking, so just left, no communication. We could have supplied a parking permit. Other window cleaners have found a way without fuss.
So, useless, no integrity shown at all. We'll start again elsewhere.
29 maj 2026
Omdöme utan inbjudan
Svar från Preen & Clean
Hi Let down twice, We’re sorry to hear you feel this way as this is not the standard we aim to provide.
We have already reached out to you via Trustpilot requesting further information so we can properly investigate what has happened on both occasions. At present, we’re unable to locate a matching account or booking details in our system without additional information.
For context, we always notify customers by text if there is any issue that prevents a clean from going ahead on the day, so they are kept fully informed and never left without communication. We would also have been happy to arrange or make use of a parking permit if this had been communicated to us in advance, as we always aim to find practical solutions to ensure cleans can go ahead without disruption.
Without further details, we’re unable to fairly review or comment on the specific events described. If you’re willing to respond to our Trustpilot request or contact us directly with your account details, we will be more than happy to investigate this fully and work towards a resolution.
Preen & Clean remains committed to clear communication and reliable, dependable service on every visit.
Kind regards,
Preen & Clean
My windows very clean and i recommend…
My windows very clean and i recommend to any one to clean windows with them
29 maj 2026
Svar från Preen & Clean
Hi MR I PATEL, Thank you for your review, your feedback is greatly appreciated. Kind regards, Preen & Clean.
Just had my first visit from…
Just had my first visit from Preen&clean, I have to say it was excellent service and the person who came explained everything, very helpful and efficient, would recommend to anyone
28 maj 2026
Omdöme utan inbjudan
Svar från Preen & Clean
Hi Neil, Thank you for your review, your feedback is greatly appreciated. Kind regards, Preen & Clean.
Very disappointed with the service…
Very disappointed with the service provided. The first time they did the clean I was on holiday. I got home and the windows were dirty, but I paid and didn’t complain as I was not sure if the windows got dirty while I was away after the clean. The second time, I was at home and saw window cleaner was done in 3 minutes with our 4 windows and they were left just as dirty as before if not more, so I requested a re-clean. The same happened with the re-clean. I sent the company pictures and told them I won’t pay for this incredibly disappointing job that they had done already 3 times. They agreed the work was not up to standard and offered to re-clean. I was not sure if I wanted to have the windows cleaned with them again given that they already messed it up and wasted my time 3 times. But then I decided I wanted to give them a last chance and agree to a re-clean. They then informed me that they can’t arrange this anymore due to the window cleaner being away for two weeks and had the audacity to tell me I have £13 outstanding balance. At this point I think they should pay me for my time wasted and all the trouble of my windows becoming dirtier than before. I now have to find another company that will hopefully do a better job.
15 maj 2026
Omdöme utan inbjudan
Svar från Preen & Clean
Hello Eva, Thanks for taking the time to leave your feedback, and we’re genuinely sorry to hear you’re disappointed with your experience. We also appreciate you sharing this with us, as feedback like this helps us improve our service.
We understand how frustrating this situation must feel, especially when expectations haven’t been met and you’ve had to revisit the issue more than once. That’s not the experience we aim to provide.
After reviewing your account and communication history, we can see that following your re-clean request, we did offer to return and re-attend the property on 15/05 to put things right. At that point, we did not receive a response, and we next heard back on 27/05. By then, the team that services your area was no longer in a position to return due to scheduling and route constraints, as we do need to work within our customers’ scheduled rounds. However, we were still happy to arrange a re-clean at the earliest possible opportunity, but unfortunately this could not be coordinated within the required timeframe.
We also understand your concern regarding the outstanding balance. This relates to the initial completed orginal visit(s), which were carried out as scheduled. However, given your dissatisfaction and the ongoing issues raised, we are always open to reviewing matters fairly and finding a reasonable resolution.
What we do want to be clear on is that we take quality very seriously. When concerns are raised at the time, we always aim to respond quickly with re-cleans or corrective action, as we attempted to do here.
That said, we’re sorry that this situation has ended on a disappointing note for you. If you would still like to discuss this further, we’d be happy to review it again directly and see if there is a fair way forward. Kind Regards, Preen & Clean.
First clean today and absolutely…
First clean today and absolutely brilliant Cannot fault the service at all, technician was lovely and explained that there may be streaks as it’s the first clean and they’d come back free of charge if I did have any. I will continue using these thanks guys !
28 maj 2026
Omdöme utan inbjudan
Svar från Preen & Clean
Hi Bethany, Thank you for your review, your feedback is greatly appreciated. Kind regards, Preen & Clean.
Excellent work and I am satisfied with…
Excellent work and I am satisfied with my doors and windows cleaned, looking decent.
27 maj 2026
Omdöme utan inbjudan
Svar från Preen & Clean
Hi Drica, Thank you for your review, your feedback is greatly appreciated. Kind regards, Preen & Clean.
Came on the day that was said to me
Came on the day that was said to me. Fantastic clean. Iv also recommended friends
15 maj 2026
Svar från Preen & Clean
Hi Lian, Thank you for your review, your feedback is greatly appreciated. Kind regards, Preen & Clean.
Excellent service my windows have never…
Excellent service my windows have never looked so clean
25 maj 2026
Svar från Preen & Clean
Hi Catherine, Thank you for your review, your feedback is greatly appreciated. Kind regards, Preen & Clean.
Very poor
Very poor. Spent less than 5 minutes "cleaning" the windows. Missed windows (how is that even possible?) and did not follow instructions left on website. Windows were no cleaner than when they started. Complete waste of money. Would not recommend
20 maj 2026
Omdöme utan inbjudan
Svar från Preen & Clean
Hi John, we’re sorry to hear that you’re unhappy with your experience. This is certainly not the level of service we aim to provide, and we take feedback like this very seriously.
We’ve tried to locate your details in our system but haven’t been able to find a matching account. So that we can properly investigate this matter, we’d really appreciate it if suplly us with the fill name, email address, address or phone number associated with the booking.
You can reach us on 0800 061 4216 (Mon–Fri, 9am–5pm) or email info@preenandclean.com, and we’ll be happy to look into this further.
Thanks,
Preen & Clean
The guy that turned up was awesome hes…
The guy that turned up was awesome hes a credit to your team
24 maj 2026
Svar från Preen & Clean
Hi Christine, Thank you for your review, your feedback is greatly appreciated. Kind regards, Preen & Clean.
Really impressed with how easy it was…
Really impressed with how easy it was to arrange to have my windows cleaned, like that they use hot water.
The windows were desperately in need of cleaning, been renovating my house and that was the last thing to do.
Windows are shiny clean, payments set up and booked in for every 8 weeks
17 maj 2026
Svar från Preen & Clean
Hi M Cox, Thank you for your review, your feedback is greatly appreciated. Kind regards, Preen & Clean.
First clean
Arranged window cleaning service online. From the very start, I was given a timescale for the clean and then a reminder the day before to leave gates unlocked which was brilliant.
The clean itself, was really good, the sills were cleaned very well and there were no streaks either to say it was a first clean. Highly recommended.
22 maj 2026
Svar från Preen & Clean
Hi Lana, Thank you for your review, your feedback is greatly appreciated. Kind regards, Preen & Clean.
Just had our first clean
Just had our first clean, Simon went above & beyond our expectations, he did a fabulous job, highly recommend preen & clean, best windows & conservatory cleaning we’ve had in 24yrs. Payment is made easy online & you get a txt message day before to say they are coming, very impressed with the company
23 maj 2026
Omdöme utan inbjudan
Svar från Preen & Clean
Hi Sandra, Thank you for your review, your feedback is greatly appreciated. Kind regards, Preen & Clean.
Detta är Trustpilot
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