It’s it’s coming up for Christmas I thought I’d leave another view to remind people to not pre order from this company. It has now been 2 years! Yes, 2 whole years since I pre ordered a Funko that... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Funkos sind alle in einem guten Zustand. Leider war der Versand nicht ordentlich kommuniziert worden. Dachte es würde nach Hause geliefert wurde aber leider nur in dem nächsten Hermes Shop hinterlegt,... Se mer
Företaget har svarat
First time ordering and really impressed. Just went for the standard delivery, figures were posted out next day and arrived very quickly. Very well packaged so the boxes were in perfect condition. Gre... Se mer
Företaget har svarat
Dealing with Pop Figures is a breath of fresh air in this day and age, they're one of the few companies still putting customers first. Good prices, lots of variety, great service, very quick response... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Pop Figures LTD was established in 2020 by a small team of geeky friends with a desire to achieve a global brand in the industry we all love, Pop Figures. With an ever-growing love for Vinyl Figures and ever decreasing room in the house to store our beloved Pop friends, we branched out and created a business to help others grow their Funko collections at an affordable price.
Kontaktuppgifter
Storbritannien
- www.popfigures.com
4,2
Bra
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 93 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Fast delivery perfect condition so…
Fast delivery perfect condition so happy with my bts funko pops
31 juli 2025
Svar från Pop Figures
Thank you Carl :)
Very quick service and delivery
Very quick service and delivery, well packaged and a great item. Definitely will be buying from POP Figures again 👍
3 september 2025
Svar från Pop Figures
Hi Mic, thank you so much for leaving us a great review
Never received my pre-ordered 50th…
Never received my pre-ordered 50th anniversary Quint
25 april 2025
Svar från Pop Figures
Hi Leah, thank you for your review. I've looked into your order and can confirm that the 50th Anniversary Quint is still on pre order and hasn't come into stock yet. As soon as we receive it, your order will be dispatched straight away and you'll get a confirmation email with tracking details. We really appreciate your patience and understanding. If you need further assistance, please email our customer service team at support@popfigures.com, they will be more than happy to help.
Quick delivery
Straight forward website to order and quick delivery received within a couple of days
4 september 2025
Svar från Pop Figures
Thank you Vanessa!
I personally cancelled my order BUT -
I personally cancelled my order.
HOWEVER I can give 5 stars since the process of getting my refund was very smooth. I think a person called ruby from the support email helped me out with all of it and getting the refund was very quick. Which really surprised me since I've seen some reviews saying that they never issued it or that they had problems with getting a refund, so I was very pleased with the outcome!
1 september 2025
Svar från Pop Figures
Hi Immy, thank you so much for taking your time to leave a review. We are pleased to hear that Ruby helped you out! Our customer service team are always happy to help with any enquiries, so please do let us know if you need anything in the future.
Excellent packaging and protection
Quick delivery with individual Pops encased in cardboard protectors and then packaged in a sturdy outer cardboard box with air cushion protection. Items therefore arrived in perfect condition which is important to me as an in box collector.
7 september 2025
Svar från Pop Figures
Thank you for leaving a great 5 star review!
Svar från Pop Figures
Thank you Jayit
Brilliant company
Recieved my Pop! today. Delivery was lightning speed and my item was superbly packaged. Couldn't ask for a better service, nice one!
10 september 2025
Omdöme utan inbjudan
Svar från Pop Figures
Hi Mark, we are really happy to hear this! Thank you
Fast delivery and well packaged
Fast delivery and well packaged. The 2 funko pops I got we're a good price compared to other stockists.
26 augusti 2025
Svar från Pop Figures
Good morning, thank you for leaving such a lovely review. We really appreciate it!
Ive not received my parcel
29 augusti 2025
Svar från Pop Figures
Hi Jessica, your order is a pre order, and it has not yet been released. We are sorry for the delay. As soon as your item is available and ready for dispatch, we will be in touch. In the meantime, if you need any further assistance, please email support@popfigures.com, and a member of our team will be happy to help
Svar från Pop Figures
Thank you Angela!
Pre order non existant
I waited months for a order. I pre ordered some funko pops. I was told they would release later. When I found they had already released months before. 4 months later I cancelled my order and ordered directly from the funko website. No update was ever given only they had not yet been released. Despite me seeing them in retailers locally and on funko site for sale for past 3 months.
4 juni 2025
Omdöme utan inbjudan
Svar från Pop Figures
Hi Carwyn, We're really sorry for the delay with your pre - order. A member of our team has been in contact with you via email. I can see we have refunded this order for you now. You're feedback is appreciated, and we'll work on improving our updates around pre-orders. Please feel free to reach out to us again, if you need any further assistance.
Svar från Pop Figures
Hi Lisa, I can see the item you ordered is a Pre order. We will get this item to you as soon as we receive it. If you need any further assistance. please do not hesitate to contact us support@popfigures.com, where one of our team will be happy to help.
Only replied to one of my emails saying…
Only replied to one of my emails saying I wanted to cancel because they never replied to me when I wanted to know when the buffy funky pop would be out as it was a pre order I’ve looked online and everywhere else has it! And never replied asking if I cancelled would I get a full refund!
6 september 2025
Omdöme utan inbjudan
Svar från Pop Figures
Hi Daisy, we are sorry to hear you did not get a reply to one of your emails. Unfortunately, I am unable to see your order number or email address to look into this for you. If you could please email us at support@popfigures.com, one of our team will be more than happy to assist you.
Highly recommend.
The package was received quickly.
All 3 Funko Pops were well packaged and protected.
I’ve had several deliveries from here now, and I’ve never had an issue.
29 augusti 2025
Svar från Pop Figures
Hi Adam, we are very pleased to hear this, thank you
Great customer service
Had an issue with one of the cases I received. Pop figures were really helpful and I had a replacement arrive the next day. Great customer service.
26 augusti 2025
Svar från Pop Figures
Glad we got your issue resolved Vicky. Hope you enjoy your pops!
Always in perfect condition and super…
Always in perfect condition and super fast delivery!
26 augusti 2025
Svar från Pop Figures
Thank you Sarah
I tried to cancel my purchase twice and…
I tried to cancel my purchase twice and never got a response. It was supposed to be a pre-order, but they didn’t even ship it yet and still ignored my request.
5 augusti 2025
Svar från Pop Figures
Hi Fernando, apologies for this, please email us at support@popfigures.com. We unfortunately cannot locate any email from yourself. Alternatively, please message our Facebook page and a member or our team will get back to you, MON-FRI 9-5. Excluding Bank Holidays.
Awful company for pre-ordered items
Do not order pre-order items from this company. The whole point of pre-order is that you get them on release day not months later. Going by the reviews on here it's a common occurrence, they take your money hold it for months after release and say they don't have the stock. I ordered hello kitty bitty pops sets, l ordered May ready for release in July, every other store online or physical stock these yet popfigures still after over a month of release do not. You email and just get told they're chasing the stock and they will be dispatched as soon as they have it ect. I have now requested a full refund as I can just order it elsewhere and have it delivered tomorrow, sick of waiting for this company now, hopefully they're decent enough to accept the request.
16 augusti 2025
Omdöme utan inbjudan
Svar från Pop Figures
Hi Ashton, thank you for your feedback. We're very sorry for the disappointment and frustration caused by the delay with your pre-order. We completely understand how important it is to receive items on time. I can see we have now processed your full refund, and we apologise again for the inconvenience you experienced. Your comments have been shared with our team.
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