Poole Audi have a wonderful, spacious, customer friendly showroom with plenty of new and used cars on show. The staff were very friendly and knowledgeable, without pressuring us. Audi are a reputab... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
scammy email practice - When you unsubscribe they have the fonts set so only the word here shows if you click it the whole lot disappears - If you look after highlighting box they have hid all the... Se mer
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Am happy with my first Audi Q7 and it’s Performance and Specs in the car it’s comfortable, and the way it’s looked and the service provided by Audi staff members was amazing so thanks to Poole Audi an... Se mer
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Superbly helpful and personable staff, who gave frank and open advice and helped us make decisions regarding our car chose. Trading in was made easy, along with hand over of cars and documentation... Se mer
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Företagsinformation
Om Poole Audi
Skrivet av företaget
WELCOME TO POOLE AUDI
Kontaktuppgifter
Old Wareham Road, BH12 4QN, Poole, Storbritannien
- 01202 775050
- marketing@pooleaudi.co.uk
- www.pooleaudi.co.uk
4,3
Utmärkt
527 omdömen
Ingen aktuell inbjudningshistorik
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Our experience dealing in good hands with Poole audiwith Poole Audi…
Our experience dealing with Poole Audi was very pleasing, the process of buying a car can be a bit daunting but Roddy was extremely helpful and patient guiding us through the process, always keeping us in formed as to when we would be expecting our vehicle. When receiving the car he went through all the necessary information needed and said to get in touch if we needed any help. Would highly recommend Poole Audi
28 oktober 2025
Omdöme utan inbjudan
Svar från Poole Audi
Good afternoon,
Thank you for your kind words and for taking the time to share your experience with us.
We are delighted to hear that Roddy made the car-buying process smooth and enjoyable for you. Ensuring our customers feel informed and supported throughout the whole process is very important to us, and it’s great to know that we achieved that for you.
We truly appreciate your recommendation and look forward to assisting you again in the future.
Kind regards,
Emma - Poole Audi
Shocking customer service
Shocking customer service. New Audi A3 Hybrid booked in for a complete lack of heating while in electric mode. Fix should have been 2 days, 10 days later problem not resolved. No replacement vehicle, Audi technical very slow to offer resolution. Communication with Audi Poole and Audi UK has been very sadly lacking. This is my third new Audi, but I’m afraid never again. As a good customer, I’m not valued at all. Sad, but Audi need to get their house in order.
13 november 2025
Omdöme utan inbjudan
Svar från Poole Audi
Dear Mr Hill,
Thank you for taking the time to share your feedback with us. We are very sorry to hear you have not had the experience you deserve at Poole Audi. A manager will investigate this for you immediately and contact you shortly.
Please accept our apologies and thank you once again for your valuable feedback.
Kind regards
Emma – Poole Audi
First time in Poole
First time in Poole, and first Audi purchase. It couldn’t have gone any better, the salesman, Mark, was superb from start to finish. The showroom was immaculate, the staff were friendly, and my car was presented in beautiful condition. Highly recommend.
20 augusti 2025
Omdöme utan inbjudan
Svar från Poole Audi
Hello Lee,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had a positive experience with our team at Poole Audi.
It's fantastic to know you had a first-class experience with Mark and that he was able to support you throughout the process of finding your perfect Audi.
We really appreciate your kind words and recommendation and look forward to welcoming you back in the future.
Kind regards,
Emma - Poole Audi
We placed our order for a new Q3 which…
We placed our order for a new Q3 which would be arriving the day we returned from a two week holiday. Daniel Worsdell our Audi rep arranged everything to enable us to pick up the vehicle on the day we arrived back in the UK. All with no hiccups or fuss. He couldn't have been more helpful.
27 september 2025
Omdöme utan inbjudan
Svar från Poole Audi
Hello Roy,
Thank you for taking the time to leave us a 5-star review. We are delighted to hear that Daniel was able to help you find the perfect Audi and arrange your handover at a time that suited you.
We truly appreciate your kind words, and please don’t hesitate to get in touch if there’s anything more we can do for you in the future.
Kind regards,
Emma - Poole Audi
Sam Forrester
Sam Forrester has been an absolute pleasure to deal with. Whilst being under time restrictions as this wasn’t my local branch, he went above and beyond to provide me with all the information I needed, making the decision-making process so much easier. Sam is incredibly approachable and easy to talk to, and he truly makes you feel like a valued customer. From the very first conversation, he put me at ease — taking the time to explain everything clearly and in detail to ensure I fully understood. Without a doubt, he’s been the best person I’ve dealt with during my search for a car. It’s the small details and personal touches that really make the difference.
19 oktober 2025
Omdöme utan inbjudan
Svar från Poole Audi
Hello Tilly,
Thank you for taking the time to share your experience. We are delighted to hear that you felt supported and valued throughout the process.
Providing clear information and making things as easy as possible for our customers is always our goal, so it’s great to know this came across.
I will pass your kind feedback on to Sam and the team and we hope you enjoy your new Audi.
Kind regards,
Emma - Poole Audi
Does it get any better...
Having recently purchased a used Audi from a car dealer, I was a little anxious as the air con wasn't working. The car dealer offered to get it sorted, but I decided to pay the extra and have a main dealer check it over for peace of mind.
May I say Poole Audi were so thorough, and found a faulty glow plug, a filler cap issue, and a faulty seal in the rear light. It get's better... Whilst this was all going on, my Wife was receiving the most wonderful massage in their Beauty salon. Not joking, they actually have a beauty salon!!!
On top of this the car was cleaned free of charge.
Needless to say we will be returning to Poole Audi ;0)
9 oktober 2025
Omdöme utan inbjudan
Svar från Poole Audi
Hello Gary,
Thank you for sharing your experience with us. We are delighted to hear that our team at Poole Audi were able to put your mind at ease and take such good care of both you and your car.
It’s wonderful to know you appreciated the thorough service our team completed on your Audi and that your wife enjoyed some well-deserved relaxation in our onsite Beauty Salon.
I will be sure to share your kind words with the team and we look forward to welcoming you both back again soon.
Kind regards,
Emma - Poole Audi
Overall a good experience
Overall a good experience in developing a deal that meet my needs and requirements. The sales specialist was attentive and kept me informed of how my order was progressing although the wrong car had initially been sourced. A mutually agreed solution was quickly developed.
15 september 2025
Omdöme utan inbjudan
Svar från Poole Audi
Hello Brian,
Thank you for your wonderful feedback. We are thrilled to hear that you had a great experience at Poole Audi and that our team provided attentive communication throughout the process.
It’s fantastic that we could quickly find a solution that met your needs and ensure everything worked out smoothly.
We really appreciate your trust and hope you enjoy your new Audi.
Kind regards,
Emma - Poole Audi
Fantastic Etron 55 supplied by Poole Audi
Great car explained very well by Mark from Poole Audi
Extremely pleased with the comfort and quite ride provided by the Audi Etron 55
The car was prepared to a very high standard cannot fault in any way
15 september 2025
Omdöme utan inbjudan
Svar från Poole Audi
Good morning,
Thank you for taking the time to leave us a 5-star review. We are delighted to hear you had a positive experience with our team at Poole Audi and that Mark was able to help you find the perfect Audi.
It's wonderful to know that he took the time to explain all the features of the vehicle and that your new Audi was prepared to the highest of standards.
We really appreciate your kind review and please do not hesitate to contact us if we can assist you any further.
Kind regards,
Emma - Poole Audi
The team at Poole Audi were great from…
The team at Poole Audi were great from day one. We initially received a short video showing us the vehicle which was a nice touch. They always responded quickly to any questions we had.
The handover was really nice with the big unveiling and the complimentary bottle of wine was lovely too.
11 september 2025
Omdöme utan inbjudan
Svar från Poole Audi
Hello Wendy,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had a fantastic experience at Poole Audi and that our team were able to support you throughout the whole purchase of your new Audi. We really appreciate your kind comments and are delighted to hear the handover was made special for you. We hope you are enjoying your new vehicle.
Kind regards,
Emma - Poole Audi
We got the car that we wanted at the…
We got the car that we wanted at the time we wanted it. Daniel helped us through the finance application and all went well.
5 september 2025
Omdöme utan inbjudan
Svar från Poole Audi
Hello Mohammed,
Thank you for taking the time to leave us a fantastic 5-star review. We are thrilled to hear you had a positive experience at Poole Audi.
We look forward to welcoming you back again in the future.
Kind regards,
Elysha - Poole Audi
Would have been 5 if I got some flowers…
Would have been 5 if I got some flowers and I felt rushed as the sales person had someone else waiting for them.
12 september 2025
Omdöme utan inbjudan
Svar från Poole Audi
Hello Audi Sue,
Thank you for taking the time to leave us a review. We really appreciate your feedback.
We’d like to clarify that while we don’t provide flowers, we do include a complimentary bottle of Midas Wine with every handover as a gesture of appreciation.
We are very sorry to hear that you felt rushed during your visit; that’s certainly not the experience we want for our customers. Your time and comfort are extremely important to us, and I’d love to understand more about your experience so we can make sure this doesn’t happen again.
If you’re happy to share a few more details, I’d be delighted to hear from you directly. Your feedback will help us improve and ensure every customer feels valued and unhurried. You can reach out to us on www.pooleaudi.co.uk/contact
Thank you,
Elysha – Poole Audi
Buying a car at Audi
Everyone at Audi made me feel welcome, special and coffee is amazing. Every question i had was answered and I was kept informed every step of the way - Lucy was fantastic.
28 augusti 2025
Omdöme utan inbjudan
Svar från Poole Audi
Hello Suzie,
Thank you for taking the time to leave us a fantastic 5-star review. We are thrilled to hear you had a positive experience at Poole Audi and that the whole team made you feel welcome.
It's great to know we were able to keep you informed throughout your whole visit and I will pass your kind words on to Lucy.
We look forward to welcoming you back again in the future.
Kind regards,
Emma - Poole Audi
Excellent customer service
Excellent customer service. Make you so welcome. Explains everything to you feel so relaxed when you walk in there. So clean and bright. So much to choose from
4 september 2025
Omdöme utan inbjudan
Svar från Poole Audi
Hello Stuart,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you experienced excellent customer service with our team at Poole Audi and that you were impressed with the range of Audi models available in the showroom.
I will pass your kind words on to the whole team and we look forward to welcoming you back in the future.
Kind regards,
Emma - Poole Audi
Love Audi
Love Audi, i'm on my fourth from Poole Audi.
They are all very professional, smart and attentive.
One issue: when you call them, you go to reception, they take all your details and then try and pass you to the relevant department, if a particular agent is dealing with you only he/she can speak to you. This is where the telephone tennis starts. Bck and fourth 4 time the other day, we ended up dealing with the issue on answer phone messages. Loosen up this rule Audi, its time consuming and frustrating and take up everyones tim x 4 on this occasion.
16 september 2025
Omdöme utan inbjudan
Svar från Poole Audi
Hello Glen,
Thank you for your kind words and continued loyalty. We are delighted to hear that this is your fourth Audi from Poole Audi and that our team are always professional and attentive during your visits. We really appreciate your feedback and will be sure to pass this on to the team. If there is anything more we can do to assist you, please do not hesitate to contact us.
Kind regards,
Emma - Poole Audi
Excellent support and customer servic.
Excellent support and customer service from Tim Alford at Poole Audi.
He helped to navigate all our issues and still managed to get our new Q8 on time.
Overall a brilliant experience.
28 augusti 2025
Omdöme utan inbjudan
Svar från Poole Audi
Hello Louise,
Thank you for leaving us a 5-star review. We are thrilled to hear you had a positive experience at Poole Audi and that you received excellent support and customer service from Tim and the rest of the team.
We hope you are enjoying your new Audi Q8 and please do not hesitate to contact us if we can help you any further.
Kind regards.
Emma - Poole Audi
Second hand Audi car
From start to finish very good service and car delivered on time and in perfect condition very happy.
29 augusti 2025
Omdöme utan inbjudan
Svar från Poole Audi
Hello Andy,
Thank you for taking the time to leave us a review. We are thrilled to hear you had a fantastic 5-star experience with us whilst purchasing your Approved Used Audi. It's great to know your car was delivered on time and in perfect condition.
We really appreciate your kind words and please do not hesitate to contact us if we can help you any further.
Kind regards,
Emma - Poole Audi
Audi Approved Used
Bought a £26k approved used car, found out it has broken rear windscreen in the boot trim and an aftermarket replacement installed. Not declared at the time of purchasing and apparently passed the extensive 137 point check.
Refusing to address this issue and rectify to Approved Used standards.
Would avoid if you want any integrity and honesty with your car purchases
21 augusti 2025
Omdöme utan inbjudan
Svar från Poole Audi
Dear Mr Norton,
Thank you for taking the time to share your feedback with us. We are very sorry to hear you have not had the experience you deserve at Poole Audi. A manager will investigate this for you immediately and contact you shortly.
Please accept our apologies and thank you once again for your valuable feedback.
Kind regards
Emma – Poole Audi
My new car
Very helpful and quick at sending me a full detailed video of the car explaining all the options for me and always responding to my emails very quickly and all around very good service thank you
15 juli 2025
Omdöme utan inbjudan
Svar från Poole Audi
Hello Madison,
We really appreciate you taking the time to leave us a 5-star review.
It's great to hear that the video walkthrough and quick responses made things easier for you. We are so pleased that we could assist you and hope you are enjoying your new Audi.
Kind regards,
Emma - Poole Audi
Don't get your vehicle worked on here…
Don't get your vehicle worked on here if you want all the bolts replaced after work being carried out.
Poole Audi forgot to replace bolts on my vehicle on a previous visit during a service when removing parts, and failed to inform me of this issue. I had a service completed approximately 3 months ago and then on the most recent visit had an MOT completed where they found the issue.
When handing my vehicle over the service advisor explained all the details will be in an email and I can review all the details on there, and handed me an MOT certificate. This was failing to inform me of the missing bolts. I was first aware they were missing after getting home and reading this email as I was quickly ushered over to me vehicle to leave.
Upon further review these missing bolts had been marked as urgent/rectify soon, and that to have the issue resolved they wanted to charge me for them.
I have tried multiple times to raise this issue with Poole Audi via email (unable to phone during office hours as I work shifts). After emailing my service advisor and customer services separately I had a single response last week saying the issue was being looked into and I would hear back by Friday 5th. It is now Tuesday 9th and haven't even had an acknowledgement of the issue, let alone a hint of resolution.
I live over an hour away from the garage so it isn't a simple pop in fix for me, and I am extremely disappointed they didn't feel I was a worthy enough customer to keep my safety a priority.
3 september 2025
Omdöme utan inbjudan
Svar från Poole Audi
Dear Mr Leckenby,
Thank you for taking the time to share your feedback with us. We are very sorry to hear you have not had the experience you deserve at Poole Audi.
A manager will investigate this for you immediately and contact you shortly.
Please accept our apologies and thank you once again for your valuable feedback.
Kind regards
Emma – Poole Audi
Excellent service and very…
Excellent service and very knowledgeable.
16 augusti 2025
Omdöme utan inbjudan
Svar från Poole Audi
Hello Jacky,
Thank you for taking the time to leave a 5-star review. We are thrilled to hear you received excellent service at Poole Audi and that our team were helpful and knowledgeable.
We really appreciate your kind words and hope to welcome you back in the future.
Kind regards,
Emma - Poole Audi
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