Poole Audi sales team were very good. The service they provide is excellent. Very good sales experience hopefully the aftersales will be as good.

Brought 2016 A3 for our son, from another Audi garage, with warranty. 1 x Headlight has half broken & second one also needs replacing. Agreement was made that the one headlight & few other bits would be fixed under warranty, & to use Poole as it was nearer. Car is still in Poole garage 3 weeks now, as they are now saying it can't be fixed under warranty. Our son is without his car, when he commutes to work. My nephew also brought his car from Poole last year & has two bad experiences so far. We are an Audi family but not no more. Shame
Update on you asking for more info the email address in your reply bounced back

ABSOLUTELY AVOID AT ALL COSTS! this lot haven’t got a clue what they’re doing. The sales guys will just lie through their teeth and tell you what you want to hear and then it all turns out to be nonsense anyway. You’ll get a service plan which doesn’t cover anything. A warranty plan which doesn’t cover anything. I had a Cambelt go on my car, took it down to them under warranty. It took them the best part of 3 weeks to even get someone down to check whether it would be covered under warranty, eventually after persisting they agreed to do it under warranty which took them another few weeks. I was continually asking for a courtesy car in that time because I have two young children and needed a car and all I was told was “well people book courtesy cars in advance during school holidays so it’s not our fault” like I know my car was going to blow up and booked in advance! Only because I eventually kicked off enough they finally gave me one. Conveniently, before collecting that I had been told it would be another 2 weeks. Once I collected a courtesy car it was done within 3 days, magic that isn’t it? I was passed from one incompetent person to the next it was an absolute circus. Their systems don’t talk to each other and nobody can give you a straight answer on anything. I got quoted for another job, 4 different quotes from 3 different people, making it up as they go along. That’s not even the best of it. Took the car back for an MOT after all this and they said it failed the MOT because it needed a new belt kit and water pump (all of which had been replaced by them in the warranty repair a few months prior) and low and behold they could not find any record of that repair being done at Audi themselves and insisted I pay for the replacement parts which should have again been under warranty. Utterly inept and useless from top to bottom. I cannot tell you how many times I’ve asked for my complaints to be raised further, still no contact from anyone regarding any of these.

The only time you’ll get consistent contact from anyone in that building is if they’re trying to sell you something.

They are an absolute disgrace, not one of them knows what they’re doing and I cannot advise strongly enough to never ever trust these people and purchase a car from them.

Really excellent customer service from a 1st time Audi buyer! Thank you all the team at Poole particularly Tim A who has looked after me from initially looking at a vehicle to purchase.
I’ll be back for my Q2/Q3 in the near future for sure!

We were treated promptly and respectfully by all members of staff. The sales rep (Hayley Keeping) listened to our car requirements and answered all our questions in a professional courteous manner. She also fully explained all financial elements of the purchase in a detailed way.
Excellent customer service experience all round.

Very professional and friendly service and our sales assistant Haley was very knowledgable on all your products .
Having said that i think a couple of your procedures need serious attention.

Charlene is truly gifted and her massage is exceptionally good. I used to be in luxury hospitality and have had 5 star massages but she surpassed as she has such good, kind energy and her hands are her asset!

The staff are so welcoming, made to feel welcome whether you are in gor a service or to buy a new car , everyone is friendly and sales team are not a pushy sales team

I recently purchased a car from Audi in Poole
and the experience was excellent from start to finish but one you would expect from a professional team. From the moment my wife and I walked walked into the showroom, we were warmly greeted by a young polite lady from reception i believe was Ella, asking if we wanted any refreshments which my wife gratefully accepted and was kept topped up throughout our visit, an excellent host to say the least.

For our visit, we were dealt with by Lucy Wadwell who was very professional and never once made us feel pressured, taking the time to understand our needs answering our questions and going the extra mile. Lucy is a great ambassador for Audi.

On collecting the car, an Audi Q4 Etron, it was prepared to a very high standard and wrapped up with a bow and a bottle of prosecco, little touches but one that elevates the buying experience with my wife loving the car.

Having the car now for three weeks we have had one minor glitch but their service department have gone out the way to assist and offering a courtesy car whilst mine ours will be in. So not just a great experience from sales but also from service as well

Overall a great professional experience from Team AUDI with my thanks also going to Tim Phillips and Matthew Osbourne for helping in our purchase and communication.

A friendly but very professional approach to the entire purchase experience delivered by Roddy McIntyre.

First class experience. Special thanks to Matt Osborne for his professional expertise.

From start to finish Poole Audi were great with helping me purchase my new vehicle. Lots of used and new car options available. Sam F helped me purchase my new vehicle, explained things well and gave me the space and time I needed to make the all important decision. The showroom is huge with lots of on site parking and everyone was super friendly.

From my initial contact until collecting my Audi Q5 the used approved car buying experience through Poole Audi was fantastic. The sales executive, Ryan Winsor, was polite, friendly and knowledgeable about the Audi brand and he was very proactive and responsive in getting a satisfactory part exchange value and in making all the necessary arrangements for the handover day. The new car was immaculately presented and all the documentation etc prepared and ready. I’ve bought several cars in the past from different Audi dealerships and this was by far the most organised and seamless process to date. Ryan contacted me the day after purchase and a week later to see how things were going with the car and to offer ongoing support if required. Overall it was a great service from Ryan and from Poole Audi.

Overall, my experience was positive. The team provided a good level of service throughout the buying process, and communication was responsive whenever I needed updates or assistance. The car was prepared and presented well on collection, which made a great first impression.

The handover process was smooth and straightforward, and everything felt professional and well organised.

There were a couple of small issues that needed to be sorted after collection, but I really appreciated the way the company handled them. They took the concerns seriously, communicated well, and worked with me to get everything resolved properly. For me, that says a lot about the level of service, because it is not just about selling the car, but also about supporting the customer afterwards.

Overall, it was a good buying experience, and I felt the team genuinely tried to make the whole process as easy and positive as possible.

The whole process of buying was very easy and the communications excellent

Disappointing experience, unfortunately. Not only that we didn’t get contacted, as promised, to get a couple of things fixed after we purchased the car but also I’ve been waiting for a reply on an email for weeks now and still nothing. I’ve given it enough time. The only time I got contacted is to remind me to give feedback. I’ve been an Audi customer for years and visited various branches but this one in particular hasn’t provided the usual high standard of customer service. Shame I had no choice but to leave a negative review, this wasn’t a massive issue that could’ve easily been sorted.

Salesman listened to my requirements and found several cars which were ideal and I chose my favourite car .The garage kept me informed of production date, arrival in uk and my collection date .They were very helpful and gave me excellent service.

Cavin Sewell was exceptionally efficient knowledgeable and did not pull the wool over one’s eyes. His manner was confident and assertive and one felt he was someone you could trust. No stone was unturned - he was thorough throughout the transaction, Poole Audi are lucky to have such a gem in their team

We recently bought an Audi A1 for our son and the experience with Laura at Poole Audi was exceptional from start to finish. From the very first contact, Laura was professional, approachable, and genuinely interested in helping us find the right car, nothing felt forced or transactional.

People buy from people, not companies, and we definitely bought from Laura. She made the whole process easy, reassuring, and enjoyable, and went the extra mile to ensure everything was right.

A huge thank you to Laura for such outstanding service — we wouldn’t hesitate to recommend her to anyone considering an Audi.

AMAZING!!
Roddy was so knowledgeable and easy to deal with.
He made the purchase easy
And, I love my car!!