Poole Alcock Solicitors Omdömen 

Every Poole & Alcock member of staff I spoke to was fantastic. Clear, really fast to respond, polite and empathetic. During a stressful time I felt I was in good hands and proactively kept informed along the way.

Very efficient and personable experience with my rundundancy settlement agreement. Everyone who I spoke to was lovely, very professional and very responsive. My solicitor was very knowledgeable and gave a lot of good professional advice, and some useful opinions too. A very satisfactory experience.

I had an extremely disappointing experience with Poole Alcock Law Firm. I initially chose this firm for my C100, C1A, and prohibition steps order application, expecting transparency, professionalism, and a clear fee structure. Unfortunately, I felt misled throughout the entire process.

Before I signed on, I was assured by multiple staff members that I would be informed about any payments prior to work being carried out and that they would operate on a fixed-fee basis. However, once I joined, this was not the case. I began receiving unexpected invoices without prior notice or explanation. Initially, the staff seemed friendly, but once I started questioning these payments, their demeanor changed drastically. They became rude, dismissive, and refused to take my concerns seriously.

When I escalated the matter, I was told by a new member of staff that the investigation into my complaint would be fair and unbiased. Unfortunately, the outcome of that investigation did not address any of my concerns, leaving me feeling completely unheard. As a result, I have taken my complaint to the Legal Ombudsman and am currently awaiting their response.

Ultimately, I was charged £10,000 for services that did not meet my expectations, and I believe there are far more transparent and cost-effective firms available. The added stress of dealing with this situation, especially while trying to resolve child arrangements, has only further compounded the emotional strain I was already experiencing. Instead of focusing on my child arrangements, I have been forced to dedicate time and energy to chasing up invoices and writing complaints.

Given my experience, I cannot recommend this firm to anyone. There are definitely better options available that prioritize transparency and professionalism.

I contacted Jamie and his team (Kellie) for advice around an employment issue after researching different employment law specialists. I was not disappointed. I was given very clear information on my options during a teams meeting and Jamie got everything signed sealed and delivered that same day. Highly recommend.

To be honest one star would be far too many wish I could give none. Please don't use this company. They are useless. They never put you through to who you want to speak to. You can never speak to who you want to. If you put a complaint in they blame it on you. Money grabbers. No sympathy for a person who's been abused. Caused me more stress and issues. Very unsupportive. Only in it for the money. Had 2 barristers cancel on me less than 24 hours before a court case. Shocking do not use.

Absolutely appalling service from the Andover branch, our chain is currently on the verge of collapse due to poor communication and expectation setting of timeframes. Our exchange deadline was set on the 9th January and we are still told daily that Poole Alcock are not ready but should be the next day, that then continues to slip again. Our completion date is now 5 days away and likely to be missed. No empathy has been shown to anyone in the chain who are all experiencing a huge amount of stress as a result plus the significant costs incurred for wasted removal services.

Rude, not listening to what I have explained. Avoid.

I recently contacted Poole Alcock for assistance for my elderly father to arrange his will. Claire Ellis was fabulous, she was so understanding and respectful of my father and myself and her knowledge regarding the best way to handle things was superb. I was so impressed with the service that I transferred mine and my husband’s wills to Poole Alcock for Claire to oversee.

Recently used Poole Alcock for the sale and purchase of a property - very efficient and put the other solicitors involved to shame.
Wouldn't hesitate to recommend again for any legal matters.

I will always use these solicitors! They were so helpful and friendly and guided me every step of the way when buying my house! I received updates from them daily and it was worth every penny spent! Would highly recommend :)

Claire Ellis was amazing at sorting my will. Explained everything clearly and guided me with things I hadn't even thought about.

Dreadful on all counts.

In the last 7 years we have spent around £75000 with Poole Alcock - personal house sales/purchases, and many, many business transactions.

They have steadily gone downhill in their service, communication - and support for their client

They are now so bad, I cannot even rate them. Just don't even contemplate using Poole Alcock

Our experience with Poole Alcock for our property conveyancing was unfortunately disappointing. The process, which should have been straightforward with a cash buyer and no significant chain, dragged on for six months.

Communication was a major issue throughout. Emails often went unanswered and phone conversations frequently left us confused rather than informed. There was an assumption of knowledge on our part that we simply didn't possess, making it difficult to know what questions we should be asking. Updates on progress were rarely provided without prompting from our side.

The departure of our senior conveyancer midway through the process added to the complications. While the staff seemed knowledgeable, we were often left questioning whether we were receiving the best advice, as explanations for delays and issues were vague or not forthcoming.

Perhaps most concerning were the errors made during crucial stages of the process. Our stamp duty was incorrectly calculated, potentially leading to financial implications. More seriously, our mortgage wasn't properly closed by the completion date, resulting in us having to make two mortgage payments and incur a significant penalty fee from our building society. While we now understand this is largely the fault of our mortgage provider, our solicitor did very little to help us through this hump other than to absolve themselves of responsibility.

While we had a friendly contact who attempted to address our concerns, we frequently ended conversations with more questions than answers. The lack of proactive problem-solving and clear communication made an already stressful process even more challenging.

While Poole Alcock may have the necessary legal expertise, their service fell short in crucial areas such as communication, attention to detail and client care. For a process as important and potentially stressful as property conveyancing, we expected a higher level of service and support.

My daughter has been struggling through the divorce process, with an uncooperative husband, for almost twelve months. She instructed Poole and Alcock Wilmslow, to help move her divorce proceedings along. She paid a few hundred pounds for their services, ie. sending emails to her husband (who ignored them) and telephone calls, etc. However, this did not get her anywhere further with her divorce, so she deinstructed the solicitor in order not to pay them any more money.

My property purchase has not completed yet and the fact that I'm still waiting 10 months in warrants me flagging this to prospective new buyers. I have had nothing but delay, incredibly poor communication, and the feeling that, as my purchase price is quite low, I'm not that important. I would not recommend them unless you're a big spender. You'll get forgotten about, or passed between the various departments they have that don't seem to communicate well between themselves.

Poor, 1of 5. Unless by some miracle my property purchase actually goes ahead in 2024... This has caused huge long term stress to me and the seller.

Quick easy great help. excellent service

I had an excellent experience working with Poole Alcock Solicitors. They were professional, knowledgeable, and handled my case with care and attention to detail. Their communication was clear, timely, and the mae the entire process stress-free. I felt well-supported throughout, and their expertise resulted in a successful outcome. Highly recommend!

The staff were very supportive, quick to answer and they made the process very straightforward.

Friendly, helpful and efficient service

VERY KNOWLEDGEABLE, SYPMATHETIC AND EXCEPTIONAL SAME DAY TURNAROUND

I CONTACTED POOLE ALCOCK SOLICITORS FIRST THING ON A MONDAY MORNING FOR A LETTER THAT HAD TO BE ACTIONED THE SAME DAY.

FROM THE OFFSET JACKIE WHO WAS MY FIRST POINT OF CONTACT WAS VERY REASSURING, LISTENED TO MY CONCERNS AND SENT THE FIRST EMAIL WHILST I WAS STILL ON THE PHONE.

KELLIE TOOK THE LEAD AND WITHIN THE HOUR ALL THE INITIAL PAPERWORK WAS IN ORDER.

I HAD MY MEETING WITH JAMIE A FEW HOURS LATERS AND MY MATTER WAS CONCLUDED.

I CANNOT RECOMMEND THIS FIRM HIGHLY ENOUGH

IT IS NOT JUST A MATTER OF ACTIONING DOCUMENTS FOR THEM ITS A MATTER OF ENSURING THAT THEY DO THE ABSOLUTE BEST BY THEIR CLIENTS.

NOT WITHSTANDING ANY OF THE ABOVE THE FIRM WERE ALSO VERY COMPETITIVE.