Poole Alcock Solicitors Omdömen 

i can't give a 0. worst solicitors i have ever dealt with and I'm a mortgage broker.

13 weeks and still no completion shocking service

Very swift response to my initial enquiry and paperwork sent quickly following instruction to act on my behalf

Excellent service. Very quick and profesional team in every step. Highly recommended if anybody is looking reliable solicitor.
I am more than happy to recommend POOLE ALCOCK SOLICITORS to everyone.
Thank you

I’ve been waiting 4.5 weeks for the solicitor to carry out final paperwork checks on a remortgage of a property I own outright. All paperwork confirmed as received on 10th April, weekly follow ups since requesting update with no progress made in over 4 weeks. Advised at each contact solicitor was picking up tomorrow which has yet to happen. Now I’m at risk of my mortgage offer expiring as a result which will require a new application submission. Kind of feels setup up to fail from the outset.

Brilliant speedy resolution to my request . Elinor provided first class advice - I would 100% recommend

Really disappointed with the service. The woman on the phone didn’t even introduce herself, constantly interrupted me, and had a poor attitude throughout.I was simply told that they would only review the final redundancy document for £1600!! and wouldn’t be able to provide any further support. People reach out during incredibly stressful times, a bit of empathy would go a long way. Unbelievable.

Very prompt response from Sophie at Poole Alcock. She fully explained the process and explained what the next steps would involve. Professional, polite and courteous. Very positive first impression. Thanks!

Very quick to respond. Eve explained, in detail, how the system works and what to expect. Very professional and positive.

Avoid the conveyancing service of this firm for now.

I don't like doing a review no matter how bad the service is. However, I believe this could help both the firm and other potential clients.

If you go through all the online reviews submitted on this firm's conveyancing process in the last 6 months, the common theme is the lack of communication re timescale or internal process issues. Their internal process lacks any form of SLA or communication as to how long anything would take. They will keep telling you that a typical conveyancing process takes 4-5months, so don't worry. In my own case, the bank, local search, enquiries, seller solicitors were very straightforward and kept to time, but this firm. The excuse is that once it's still within the 4-5 months timeline, they have the right to spend another 4 months doing nothing on your file even if everyone is ready to complete.

The team here is the Emily V Brown Team. Only Ellie has shown some level of empathy so far. As I write, the transaction is still with a team doing a final check and there's absolutely no rush until we cross the 4-5months mark. So I would advise any property investor who works based on time to avoid this company conveyance business. For now, just avoid them until you start seeing better reviews about their conveyancing service.

I would expect the business improvement personnel to be a bit more proactive and focus on fixing the internal process issues rather than waiting to reply "negative reviews".

Following on my enquiry, I got a phone call from Hannah Williams in the Family department. She was very professional and I felt very confident with her.
Thank you for your excellent advise.

Very happy with my service. Got a phone call back straight away after enquiring and managed to fit me in the next day to speak to a solicitor and sort exactly what I needed in such short notice

The team were very pleasant and reassuringly efficient. I would happily recommend them to anyone needing legal advice.

They were allocated by the mortgage company. We received our initial documents on 6 March and have returned everything to them on 7 March.
Have been emailing and calling since 19 March for an update but cannot speak to the solicitor. Have been told that they have received all our documents and the solicitor will be in touch, but to date, NOTHING!! Every time we phoned for an update we are told that they are extremely busy and will get back to us and working on documents in date order. When asked what date they are working on, they can't tell us. Absolutely ridiculous!!! It is almost a month since they had the documents and NO communication

Very efficient, quick to resolve. Rates were fair and they talked me through everything really clearly.

Very professional and very timely in dealing with my employment matter.

Georgina was friendly and communicated well.
Have decades of experience with Poole Alcock and they have never disappointed.

I find the Government dictated ID checks intrusive, time consuming, and ultimately pointless ( like most ill thought out Government diktats).
Even “regular” customers aren’t allowed to proceed without going through them again and again. This isn’t a criticism of Poole Alcock, all professions and financial institutions seem caught in this trap.

Maybe the professions should fight back and try and inject an element of common sense.

Dealing with local offices is a preference for me where one can
Form a relationship over the years.
It also means I can deal in “paper” - I am of the older generation and am computer adverse.
Poole Alcock have a sizeable chain of offices making this possible and are happy to indulge me.

Recommended

Very friendly and helpful phone call with Georgina to begin the process of purchasing our new home. We are now being put under Emily Browns team and look forward to working with Poole alcock.

Very very slow Emily Brown Team. Took them 4 months and 400 chase up email for 1 property purchase. Very poor service

Fast and smooth experience. Thank you Elinor and Jennifer. Would recommend.

There is a long list of problems that made working with Poole Alcock difficult and unproductive, in my case with Chloe's team. Amongst other factors, this led to the seller of the target property to abort the sale (before I could convince him to go on). Here some overview:
- In the final transaction documents, two mistakes were made back to back. The first were GBP 80 of fees that were redundant and wrongfully added to the bill and the second an understatement of the stamp duty of around GBP 4,000
- Communication was often lacklustre and emails not replied to - if you don't call them yourself directly, don't expect to hear back before two weeks
- I put together a list of open points that I wanted to be addressed, such as issues pointed out in the survey. Two of them remained simply not answered or addressed by Chloe's team even though I sent reminders of the outstanding tasks and status updates
- At some point in the process, progress halted. It was only after asking several times that I was told that a "risk committee" had to take a decision - there was no warning that a 3 weeks delay was impending, no real explanation what this committee was doing, or meaningful updates during the 3 weeks delay that would help me or the seller to understand what was happening. This led the seller to abort the process as mentioned earlier
- In the process of getting a mortgage, a 3rd party solicitor needed to put a stamp on the application and assert I understood the terms of the mortgage. Although it was briefly mentioned in some of the documents, I had wrongly assumed that Chloe's team was a 3rd party solicitor, but actually another team of solicitors were needed for the stamp. After asking Chloe if somebody within Poole Alcock could do this, I heard back and the service was offered to me for GBP 500. This is a higher hourly salary than the most sophisticated lawyers in New York would dare to ask for (I had to go somewhere else in the end)
- I give Poole Alcock 2 stars because they admittedly always picked up the phone and never gave up. I am grateful for that

Overall the transaction did not happen.