Pong Cheese Omdömen 

I can’t see that I will ever use Pong again.
I placed an order for a large cheese selection to be delivered before Christmas, and the delivery never happened. This was really frustrating, and meant I had to do an emergency hunt for other cheese just before Christmas. Very annoying, but these things can happen. The reason for the 1 star review is the appalling customer service I have received since then.
When I phoned before Christmas there was nobody in the office other than the receptionist, which meant no one could chase up the delivery company.
I had one response to me emails between Christmas and new year offering to resend the cheese - not very helpful when Christmas was over.
After several more unanswered emails I was offered a credit note, which is a joke. It is now 48 hours since I have last heard from Pong, and I am still waiting for the refund that should have been automatic.
The customer service is appalling, when things go wrong there is no attempt to resolve the situation, and complete silence from them. Avoid.

Poor customer service. Received an out of date Banon (by nearly a month!) and no reply to my two emails as of yet. Very disappointed as rest of the cheese was great but not willing to give more business to a company who ignores me.
Updated 09/01/23 : Pong cheese have been in contact now and refunded the cheese so I decided to up my rating.

I placed an order for Christmas delivery. The order arrived on time but the Cheddar cheese was very moldy. Prior to leaving this review I sent two emails to the company on this subject but as yet I have had no response hence the rating. Shame as the other cheese was very good but quite disappointing not to get any response to my complaint.

Please can you share an email address to which I can resend my complaint? Thanks

This company is AMAZING.....I have to say that I am completely impressed with the very high level of customer service and care offered by the team at Pong Cheese. It is rare to experience such immediacy and responsiveness these days. They were extremely prompt in resolving a recent issue, even though it was clearly not the company's fault, and were more than generous in attitude and gesture. I would not hesitate to recommend this company. Thank you. Cheryl

Let down for a Xmas delivery. Paid extra for guaranteed delivery on a specific day. Did not arrive.

No replies to emails from Pong. Courier said waiting to receive item, yet pong site said all delivered.

Had to phone Pong. They have set up a premium rate phone number (£2 for 7 mins), this was the only way to find anything out.

Nothing was resolved, nothing was delivered, Pong refused to refund the call charges.

Won't be able to give them another chance as it seems to petty not to refund the premium rate call charges when so many of my emails went unanswered.

Update: And as said in my unanswered reply to your apology, it you didn't use a premium rate number for your help line, mobile networks wouldn't be adding extra charges. What exactly is the reasoning behind using a number that mobile networks charge extra for, who is this benefiting? Not you, and certainly not me.

Sadly, my Christmas order was badly effected by the Royal Mail strikes so arrived over a week and a half later with the box damaged and the cheese well and truly ponging! The lovely people at Pong are resending the entire package again at no additional charge. Super efficient customer service, well done!

Very disappointed. I ordered through Pong previously and had some great cheese delivered on time. This year, I ordered on the 24th November for delivery on the 22nd December. I was informed it despatched on Monday 19th December but it didn't arrive so I sent a polite request for an update. I got a message back saying that I should be patient because it's complex logistically. It's now Christmas Eve and I have no cheese. It's not the end of the world but money has been taken, a contract has been entered into by both parties. Now Pong and DX their carrier (who apparently are doing better than other couriers) are closed for Christmas and are unable to assist until Wednesday 28th, nearly a week after the cheese should have been delivered. If you are unable to fulfil your side of a contract don't accept it.

I ordered some cheeses for Christmas and they arrived on the chosen date but the package was burst open. Fortunately the cheeses somehow survived but for £50 I was a bit underwhelmed. I sent a photo of the package to Pong but they haven’t bothered to reply. Not a good advert for customer service or how they perceive their business.

Arrived in good time for Christmas thank you

Have used Pong in the past and have always had excellent service as well as excellent cheese. I was a bit worried this year that my order would not reach the person in time for Christmas due to postal strike but was assured that it would as they use other couriers. Many thanks Pong

Pong cheese is loved by my family. I send it all over. Some is really smelly, the men adore it.
Try it, you will never be disappointed

I have used Pong Cheese several times and found them to be reliable and the very good quality.
This time however they have let themselves down badly.
I ordered two Christmas Cheeses for delivery on Friday.
I had guests on Friday and again on Saturday.
The courier tracking showed the cheese was being delivered on Friday until 11pm..when it changed to Saturday.
I wrote an e mail to Pong and one to the courier company. I called on Saturday and was informed someone would get back to me. I've had no response whatsoever.
The cheese didn't arrive on Saturday and courier tracking stated back to Friday? I called on Monday and was told someone would get back to me.
Not the end of the world I know, but I sense there is a bigger issue as I've had such good service before.
This is their bread and butter and at the moment they seem incapable of providing a service and worse for me not jumping on it and sorting it out. Can you get back to.doing what you do best please.

Update
Just spoken to someone for the third time tonask about getting my money back. Unfortunately she is only allowed by her boss to take a message and can't put me through to customer services
I asked firmlytonstaybon the line until i knew what is going on..
I'm not sure if Pong understand that if you let customers down, the very least you should do is communicate the situation and put it right.
4 e mails, 3 phone calls and nothing back.
Yep, I may have been angry.
American Express have refunded me my money and I definitely won't be using Pong again.

Excellent products, delivered when expected. Customer Service beyond good. Couldn’t ask for a better company if you want cheese and good service. Highly recommend.

Great cheese. Delivered on time. Slight problem with the order quickly resolved by excellent customer services.

I needed to make a change to my order, I emailed customer service and they were so quick to respond and very helpful.

I ordered cheeses for Christmas but when they came they were only dated to 9th of December. When I complained to Pong Cheese they resolved the issue to my satisfaction and I was pleased with the level of service received.

I had to alter my delivery date i received an email very quickly and said they would be happy to change the delivery date with no extra charge. I would use Pong Cheese again. They were really helpful.

Excellent cheese, excellent customer service. Best cheese subscription service out there.

My mouth is honoured to have the opportunity to taste something so majestic. 10/10 recommend if you want a life changing experience. Just devine

Customer service was helpful after I reached out to them prior to buying a subscription. The offer of 50% off the 1st box was appreciated. I received 5 instead of 4 because I paid extra for premium.

I have now cancelled because, to be honest, I didn't enjoy most of the cheese.

The Waterloo Brie, was unpasteurised and so moist it was almost spreadable.. I'm on the Liver Transplant list so cannot risk eating unpasteurised cheese. Plus after Googling all the bacteria it has, totally put me off anyway tbh.

The smaller brie had no flavour, but was nice on crackers. Just a very small plain brie.

The Gert Lush was completely overpowering, almost tasted like soap. Tasted actually mouldy like blue cheese. So gross. Apparently Gert Lush means, Very Lovely...not imo. Was the worst brie/camembert I've ever come across.

The blue soft cheese was just too strong for me. Absolutely full of the mould. Wish I'd chose No Blue. I like mild blues.

The Old Amsterdam mature hard cheese was actually quite remarkable, really the only I can stomach. Great melted on top of my cauliflower cheese. Plus nice with chutney and crackers.

I wish there was a choice of having pasteurised only.

I'm grateful for the offer they provided. I am sure that many people will disagree with me. It's not anything that Pong Cheese did or didn't do. It's purely personal taste. I just don't want to risk £29 a month on inedible cheese. That is a good price for a cheese subscription. So if you like most cheese and are not fussy, like a surprise. Then Pong Cheese is a good choice for you.
I'll stick to buying one by one.