Pong Cheese Omdömen 

413
•
TrustScore 3 av 5

3,1

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 2 av 5 stjärnor

Cheese packaged on Thursday 29th October for Friday 30th requested delivery, finally arrived at midday on Monday 1st November ... who knows where it was in between or what temperature at which it was... Se mer

Betygsatt 5 av 5 stjärnor

All I can say is excellent, I joined the Cheese Club and the quality of the cheese sent was superb both variety and taste. I had originally opted for bi-monthly but have now changed to monthly. May I... Se mer

Företaget har svarat

Betygsatt 3 av 5 stjärnor

I placed an order on 25 September for a birthday present delivery on 7 October. The order was delivered on the afternoon of 8 October, a day late with melting ice packs and warm cheese. A very disappo... Se mer

Betygsatt 5 av 5 stjärnor

Sadly, my Christmas order was badly effected by the Royal Mail strikes so arrived over a week and a half later with the box damaged and the cheese well and truly ponging! The lovely people at Pong ar... Se mer

Företaget har svarat

Företagsinformation

  1. Ostbutik

Informationen kommer från olika externa källor

Send a cheese gift or treat yourself!


Kontaktuppgifter

3,1

Medel

TrustScore 3 av 5

413 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 28 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,1

Alla omdömen

(413)

43 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

If I could give Pong Cheese more than 5…

If I could give Pong Cheese more than 5 stars, I absolutely would! The cheeses are of the highest quality and must be experienced to be believed. Customer Service is exceptional and in two years of being a member and receiving that little box of heaven every month, I have only ever had one problem which was very quickly remedied by the wonderful staff. Trustworthy, reliable and delicious!

22 oktober 2021
Omdöme utan inbjudan
Logotyp för Pong Cheese

Svar från Pong Cheese

Thank you IrishEyes! Youre more than welcome

Betygsatt 5 av 5 stjärnor

Excellent company

I had to contact Pong Cheese regarding the delivery date for my order. They were extremely helpful and my order was very quickly despatched. I will have no worries about recommending Pong Cheese

15 oktober 2021
Omdöme utan inbjudan
Logotyp för Pong Cheese

Svar från Pong Cheese

Thanks for the kind words P.

Betygsatt 5 av 5 stjärnor

I've ordered many times from Pong and…

I've ordered many times from Pong and the service and cheese are always top quality. Recently, through no fault of theirs, a delivery went astray and they solved it immediately. I highly recommend them.

5 oktober 2021
Omdöme utan inbjudan
Logotyp för Pong Cheese

Svar från Pong Cheese

Thanks Paul; we really appreciate these generous words and hope you continue to enjoy Pong for years to come :)

Betygsatt 5 av 5 stjärnor

Great products and great service

I think that you learn the true measure of a company by how they deal with problems. There was a problem with my order which was dealt with very quickly and to my great satisfaction
Well done Pong great quality products matched by great quality service

29 september 2021
Omdöme utan inbjudan
Logotyp för Pong Cheese

Svar från Pong Cheese

Thanks Ian we're delighted to help

Betygsatt 5 av 5 stjärnor

Excellent cheese club

fine, excellent varied cheeses from the UK and Europe, top service, the cheese club is the culinary highlight of our month, many thanks..:)

27 september 2021
Omdöme utan inbjudan
Logotyp för Pong Cheese

Svar från Pong Cheese

Thanks Lalita. Hope you continue to enjoy it!

Betygsatt 5 av 5 stjärnor

An exclusive selection of cheeses

An exclusive selection of cheeses, great custome service and fast delivery! Would definitely recommend getting a subscription!

16 september 2021
Omdöme utan inbjudan
Logotyp för Pong Cheese

Svar från Pong Cheese

Thanks Mona. Glad you enjoyed the cheese!

Betygsatt 5 av 5 stjärnor

Great cheeses and great service

I gave my partner a gift subscription for quarterly cheese deliveries last year, a wise present that we both look forward to and enjoy! One small issue that we had was dealt with speedily and courteously. I've just ordered a gift box which if it goes down well I will convert to a subscription!
Great cheeses and great service.

6 september 2021
Omdöme utan inbjudan
Logotyp för Pong Cheese

Svar från Pong Cheese

Thanks Georgina! Hope the gift box goes down well :)

Betygsatt 2 av 5 stjärnor

The cheese might be great, but will never know with DX delivery being absolutely rubbish

The cheese might be great, but unless Pong take notice of their customers discontent with the delivery by DX Express the cheese may as well be plasticine.
I have now had two faied deliveries by DX. they say I wasnt in, when I have waited all day, then trying to redeliver is a pain, as they have no way to conact them and hide behind the internet to stop anyone complaining or speaking to a person.
Pong! Change your delivery company, they are letting you and your customers down, by ignoring your customers you are showing that you dont care.

3 september 2021
Omdöme utan inbjudan
Logotyp för Pong Cheese

Svar från Pong Cheese

We're so sorry you've had a bad experience with the couriers. Please believe us when we say we have tried many different couriers and DX have always proved to be the most efficient with the lowest number of failed deliveries to mainland UK. Clearly none of the couriers are 100% perfect so managing that small number of failures is our priority and unfortunately your order has fallen into this category. Please get in touch via email and any late boxes can be resent immediately.

Betygsatt 5 av 5 stjärnor

Pong Fan

Have been a fan of Pong cheese for years. Always delicious and delivered on time. This last week I had a minor issue - can now report that their customer service is every bit as good as their cheese. Thanks Pong!

23 augusti 2021
Omdöme utan inbjudan
Logotyp för Pong Cheese

Svar från Pong Cheese

Thanks for the lovely words Emma

Betygsatt 5 av 5 stjärnor

Fabulous Cheeses!!

Great service, fabulous cheeses. Will definitely use again!

19 juli 2021
Omdöme utan inbjudan
Logotyp för Pong Cheese

Svar från Pong Cheese

Thanks Amy we're delighted you're pleased

Betygsatt 5 av 5 stjärnor

Amazing customer service

I purchase cheese every Father’s Day for my dad as a gift. He loves the cheeses. This year there was a delivery issue. When I brought the issue to their attention I got immediate feedback and resolution. Very impressed. Will keep on ordering.

23 juni 2021
Omdöme utan inbjudan
Logotyp för Pong Cheese

Svar från Pong Cheese

Thank you! We're really glad your Dad enjoys his cheeses.

Betygsatt 5 av 5 stjärnor

Amazing cheese, outstanding customer service

Ordered a few times for my cheese loving husband. The cheese selection is great with really helpful descriptions and the orders are quickly devoured. Also, the Customer Service is outstanding. Quick to respond and helped me out when I made a delivery date error - they have literally saved Father’s Day for me! Highly recommend. And thank you again Pong Cheese!! 😊

18 juni 2021
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Love pong cheese

Love pong cheese, always get some at Christmas. Had a change of plan this week and ordered cheeses for a cheeseboard, they went above and beyond during a busy fathers day week. Brilliant customer service

16 juni 2021
Omdöme utan inbjudan
Logotyp för Pong Cheese

Svar från Pong Cheese

Thanks Jackie :)

Betygsatt 5 av 5 stjärnor

Really happy with how easy it was to…

Really happy with how easy it was to set up a gift subscription and my friend loves the cheeses, a much better present than more stuff!

11 juni 2021
Omdöme utan inbjudan
Logotyp för Pong Cheese

Svar från Pong Cheese

Thanks so much Claire; we're delighted your friend is enjoying them

Betygsatt 5 av 5 stjärnor

You won't be cheesed off

The cheeses I received via a subscription were excellent-ones that I wouldn't have discovered otherwise. The staff were very friendly and helpful when I needed to get in touch.
Highly recommended.

1 juni 2021
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Poor service

Poor service. Ordered a birthday gift a week in advance - and the item arrived late. Was told it would be delivered on time but it didn't and trying to get a response from someone at the company is so poor. I would not order again - nice cheese but shame about delivery and customer service.

18 maj 2021
Omdöme utan inbjudan

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