Payment late by 1 month (and counting) after invoice generation. Very slow/ non-existent responses by the PM and he doesn't direct you to anyone that can help chase the issue. P/s: after I emailed t... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ho avuto modo di collaborare con l'azienda nella traduzione del testo di laurea in inglese e russo per la successiva pubblicazione. L'esperienza e stata di alto livello, ho avuto modo di usufruire anc... Se mer
In my role as Senior Marketing Consultant at Abacus Medicine I don't have a great need for translation services, but when I do my go-to company is PoliLingua. Why? It's very simple - their email commu... Se mer
Mi sono affidata a polilingua per un servizio di traduzioni di alcuni documenti legali dalla lingua russa a quella italiana. Massima serietà da parte degli operatori, servizio ottimo, puntale e prec... Se mer
Företagsinformation
Skrivet av företaget
PoliLingua specializes in translation, localization and managed language solutions for clients both large and small, from corporate, government and private sectors. We’re happy to provide free price quotes for any document, user manual, website or software localization project.
Kontaktuppgifter
2 Harton St, SE8 4DQ, London, Storbritannien
- +442071939740
- team@polilingua.com
- www.polilingua.com
4,7
Utmärkt
155 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 75 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Shuttle translation
I got the translation of my documents quite fast and with the highest quality possible. Tatiana and her team did a great job.
8 september 2022
Omdöme utan inbjudan
Hi All
Hi All
Today I had an official appointment and I dealt with Polilingua and I am very satisfied, the appointment is respected and the price is very suitable and I will not hesitate to deal with you again and I advise anyone who wants this service
Thanks
7 september 2022
Omdöme utan inbjudan
My experience was truly excellent
My experience was truly excellent. Georgeta and her Team both on time, which I made demanding, and on quality as I needed a certified translation. I would not hesitate to use them again.
Thank you again
27 juli 2022
Omdöme utan inbjudan
It was a pleasure to collaborate with Polilingua
Did the job very quickly and efficiently, thank you!
1 juli 2022
Omdöme utan inbjudan
My experience was truly excellent
My experience was truly excellent. Tatania and her team both on time, which I made demanding, and on quality as I needed a certified translation. I would not hesitate to use them again.
27 maj 2022
Omdöme utan inbjudan
Amazing service
Fast , high quality customer service. I received the translation in less than 24hrs after payed.
6 april 2022
Omdöme utan inbjudan
Slow payment
Very short deadlines for the projects and after the payment is delayed with more than 2 months
18 februari 2022
Omdöme utan inbjudan
Svar från PoliLingua
I am sorry that you feel this way, however I can see that the invoice was generated on Jan 18 and the payment was sent on Feb 22, so it is 2 days later not 2 months.
Exceptional Service
Polilingua picked up my urgent request for a translation very quickly & provided an exceptional service, including providing the translation ahead of the deadline.
14 januari 2022
Omdöme utan inbjudan
Exquisite services
Exquisite services. Had a great overall pleasure with PoliLingua. Projects' done in time. Manager Tatiana is great!
22 december 2021
Omdöme utan inbjudan
Vlada was a great sales agent and easy to comminucate with
I reached out to Polilingua for our company's translation service with some questions and got a reply very soon. Vlada was great! She answered all my questions with a lot of details and also attached files for my reference, which was very helpful. The trail translation came back fast as requested and the communication with Vlada was smooth and efficient throughout. 40% of my rating goes to Polilingua and 60% goes to Vlada! Thank you very much.
17 december 2021
Omdöme utan inbjudan
I have used Polilingua twice now over…
I have used Polilingua twice now over the past 3 years and I must say, this is the best translation service I have used. From where ever you are in the world you can just drop an email and get your documented translated in a couple of days. Very good turn around time and accuracy of documentation is guaranteed! Definitely my go to service.
1 december 2021
Omdöme utan inbjudan
Very impressive speed and quality
Astoundingly quick replies, highly professional and delivered exactly what was required in a timely and cost effective manner. Very impressed and will certainly go back for our next translation.
30 november 2021
Omdöme utan inbjudan
Fantastic company
Fantastic company. The people I communicated with were polite, friendly and professional. I did a voice over and the payment was received as stated from the start. I would work with this company again and I highly recommend them.
24 november 2021
Omdöme utan inbjudan
We have used PoliLingua twice in the…
We have used PoliLingua twice in the last month and it was great working with them. They responded to emails quickly and the Interpreter was great!
19 november 2021
Omdöme utan inbjudan
Great company to work at :)
I've been working at PoliLingua for more than 2 years. It's a great company to work at. The team is friendly, highly skilled and supportive. Due to the exceptional overall environment, the daily productivity is granted.
17 november 2021
Omdöme utan inbjudan
Very expensive for low quality
Very expensive for low quality.
I just had an extremely bad experience with PoliLingua and wouldn't recommend hiring them for a translation. Their prices are above market standards and the quality is low.
If you complain about the fact that the translation isn't good enough, you'll be told that it's your fault because you "don't know how to work with a translator" and that it's up to you to explain the mistakes. Even when you do explain said mistakes (19 mistakes in the first 6 pages), you'll be told that it's normal because it's "not a word for word translation" or that they didn't have time to correct typos. Mistakes about sentences that were misunderstood in the original text aren't about the translation being "word for word".
Apparently you also need to be fluent in the target language, in order to catch and explain the mistakes when they happen, otherwise you'll just have them in your translation. If you want a second person to read the translation and make sure it's correct, there will be a 40-50% increase on the price.
I'll give them that they're quick and polite, but the quality of the translation is just too low considering their high prices.
7 november 2021
Omdöme utan inbjudan
Svar från PoliLingua
From the very first email exchange between us, we offered you our translation service + QA (the one you inquired about) and also recommended the TEP service (four eye principle), which is intended for any content that is to be published or printed. You opted for the translation service only and we negotiated the rate initially proposed. The final rate agreed upon was significantly discounted.
As we were about to start the translation, we offered to send you the translated content in batches as soon as it was done and you did accept it. For the first delivery, we received positive feedback: you said that everything is in order and the same feedback was sent to the translator.
The translator in charge is a native English speaker. Our company policy is to work with professional translators that are native speakers of the target language. That's why translator comments were always in English. In addition, we worked in tandem with our colleague who is also a native English speaker.
As soon as the second part was sent, we received feedback that you were not happy with the translation done so far. You asked for a refund of half of the amount, as at that time 75% of your book was already translated. Based on this, we offered you the options either to continue the work till the end by guiding the translator, if necessary, with instructions to be followed, or to refund you the unused balance.
Without any comment you accepted the refund.
We informed you that after the initial translation was done, the translator in charge would do an additional proofreading and some comments mentioned by you could be fixed. The first version was to give you a general impression of the quality of the text and to assure you that the work is progressing according to the schedule.
Books are translated creatively but not literally (word-for-word). We have reviewed the text with a third party. After checking a few pages randomly, the second linguist confirmed that the translation is of good quality. If something does not meet your expectations, we are here to help with it. The translator is open to guidelines and comments from the author. You mentioned that you do not see any options and that you require a refund. You have not given our translator a chance.
We have offered you a discounted rate at the start of the project and refunded you the unused balance. I am afraid this is the best we could do under the circumstances.
A great company to work for
A great company to work for. Boss is super great and the team is extremely friendly.
20 augusti 2021
Omdöme utan inbjudan
I can only recommend this company
I can only recommend this company, because they reply quickly, I love the type of jobs I complete for them, and they pay my invoices on time. I worked with Project Managers Stanislav Braga and Vladislav Litviniuc.
28 augusti 2020
Omdöme utan inbjudan
Svar från PoliLingua
Thanks Noemi, much appreciated.
Diploma evaluation/translation
I needed my diploma to be evaluated and translated from Russian to English. These guys did everything very fast and in a professional manner. Best customer service by the client service representative Beatrice. She answered all of my questions and were in contact all the time. Great company. Based on my experience definitely an A+! I recommend this company to anyone who is in need of translation services.
21 augusti 2020
Omdöme utan inbjudan
Svar från PoliLingua
Thanks Artem, much appreciated.
Highly recommended!
Prime quality and great communication. It's a great company to work with and an excellent team to do business with. Highly recommended!
24 juni 2020
Omdöme utan inbjudan
Svar från PoliLingua
Thanks Vyacheslav!
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