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They have been trying to stall a refund owed due to cancelled flight. They claiming my bank has declined the refund transaction and their explanation is this is because the card used to make payment has expired. This is ridiculous and my bank has confirmed this that they would not decline a refund and expired card would not stop a refund from being processed. Polani Travels are sticking to this "scam story" for not giving me my refund! AVOID at all cost!They have been trying to stall a refund owed due to cancelled flight. They claiming my bank has declined the refund transaction and their explanation is this is because the card used to make payment has expired. This is ridiculous and my bank has confirmed this that they would not decline a refund and expired card would not stop a refund from being processed. Polani Travels are sticking to this "scam story" for not giving me my refund! AVOID at all cost!

I'm so happy with Mr QAMAR IQBAL . I`ve checked many websites online for my ticket and couldn't get any best and reasonable for myself.But the way he dealt me was amazing. I got ticket urgently from him but he gave me in a very reasonable price found a ticket for me just in 5 minutes.thank you

I was having trouble viewing my e ticket and when I called I spoke with Qamar Iqbal. He was polite and helped me with what I needed to do. His friendly service and caring character made the call quick and easy. Thank you for an excellent service!

Excellent service and fantastic support from Qamar Iqbal thank you very much.

Booked flights to abu dhabi but event cancelled due to war. Everyone who booked through Emirates cancelled and lost 150 per person. These have doubled it we have lost 300 per person £1200. Poor communication and customer service. NEVER AGAIN

Qamar Iqbal provided me with good service and excellent deal for a flight deal, definitely recommend Flightcatchers and Qammar for your booking.

I received good service from qam lqal whan I booked my tickets.

Polani Travel recently staff give price for travel and when you call back they increase price saying sorry price increased by airline staff use excuse.

Recently booked ticket and staff charged £60 more than original quote :(

Qamar Iqbal helped me gets my tickets a very best

Excellent service very nice and polite staff Thanks Qamar Iqbal

Absolutely thrilled with the service from Qamar Iqbal at Polani Travel! He went above and beyond to ensure my family and I had the best possible flight options. His patience and politeness were outstanding—he took the time to carefully adjust dates and find the perfect flights at a fantastic price. He was incredibly helpful throughout the entire process, making sure everything was sorted to our satisfaction. Highly recommend his services for anyone looking for a smooth and stress-free booking experience! 5 stars all the way! ⭐⭐⭐⭐⭐

Qamar was a really nice, he helped me.

Pure scam. They tried to take money out of my bank account (thank God I didn't have any money in it). 3 times. Then they tried to link my card to Google Pay - again, thank God I had no money! We have lost over £2,000 ticket money. This is a scam OPERATION, do NOT have anything to do with them. Have alerted Action Fraud, Bank, and other authorities. PURE SCAMMERS

Booked flights to China. Polani made some very unusual requests for required data. They also told me I had to call 72 hours before my flight to confirm my intention to travel.
I wasn't happy and asked to cancel the booking and refund.
They agreed, sent a cancellation notice, and kept all the money.
My credit card company had to take the money back off them.
Unsure if this company is a scam, incompetent, or criminals

Be very careful with pricing. The initial quote looked reasonable, but additional charges kept appearing later without proper explanation. By the end, I paid much more than expected. It feels like a tactic to lure customers in and then overcharge them.

I had a very disappointing experience with this company. I purchased tickets, but my flights were cancelled due to the closure of Qatari airspace. Since then, I’ve been trying to rebook, but the process has been extremely frustrating. I’ve received nothing but excuses and promises that are never followed through.
Customer service has been unhelpful and unreliable throughout. Based on this experience, I would not recommend this company to anyone. Yesterday I called them after British Airways advised me to rebook your flight with them, customer service advisor said they will call me back in 5 minutes but 24 hour passes they haven't call me back yet.

Absolutely worse than useless. Currently stuck in SrI Lanka due to Middle East war and Etihad cancelling flights. All I get from Polani travel is a cut and paste piece that doesn't relate to the situation and a question do I want a refund or rebooking. 24 hrs later I get offered a flight and again I have to approve it and 24 hrs later I am informed that they cannot book it. Finally they book a flight which gets subsequently cancelled and the whole process restarts.

Note: these guys also operate under the brand, FlightCatchers.

Be VERY careful when booking flights through either of these companies.
They have huge change fees and seem unable to obtain the same flight prices that I can as an independent consumer.

I was just offered a flight change cost of £347 for a flight I can book right now with the airline for £304

I won’t be using either company again.