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Very good customer services thanks qamar iqbal

I would strongly advise anyone considering Polani Travel to think carefully before booking. My experience has been extremely disappointing from start to finish.

Firstly, I was pressured into paying for my tickets before I had been given the opportunity to properly read the terms and conditions. I felt rushed into making payment rather than being allowed to make an informed decision.

Secondly, the tickets were booked with the wrong luggage allowance, creating unnecessary issues from the outset.

When my Qatar Airways flights were cancelled, I requested a refund on 16 March. I was later informed that my refund request had not even been actioned until the end of March. After waiting six weeks, I was still being told that Polani Travel was waiting for a response from the airline.

I decided to contact Qatar Airways directly. They informed me that the refund already showed as processed in their system. I provided this evidence to Polani Travel, yet they repeatedly denied this was the case.

After waiting around 12 weeks —double the timeframe I had originally been advised—I initiated a chargeback because I still had not received my money. Only then was I suddenly told that one of my two booking refunds had been received.

Polani Travel then requested a clearance letter, which I provided within seven days. It has now been 26 days since I sent that letter, and I am still being told they are waiting to hear back from their bank. I have since confirmed that Barclays, their merchant bank, typically processes these matters within five working days, making this explanation difficult to understand.

To make matters worse, Polani Travel has attempted to charge me £23 per passenger in administration fees for 11 passengers —a total of £253. This is despite the fact that I ended up doing much of the administration myself.

I have written evidence from Qatar Airways confirming that they had not received the original refund request, meaning I had to submit the refund request myself. I also have documented communications supporting this.

On 10 July, Polani Travel informed me they were still waiting for the EMD refund relating to my second booking. However, I had contacted Qatar Airways myself on 9 July, and they processed the EMD refund within 48 hours. I provided Polani Travel with this evidence as well.

Given that I was the one who had to chase the airline, obtain written confirmations, submit refund requests, and repeatedly provide evidence, I do not believe it is reasonable for Polani Travel to charge any administration fees.

I also requested evidence that they had submitted my original refund request, with any personal information appropriately redacted to comply with GDPR. To date, they have been unable or unwilling to provide this evidence.

Throughout this process, I have retained documentary evidence, including email correspondence and written confirmation from Qatar Airways. My experience has been one of poor communication, delays, inconsistent information, and a lack of accountability. Unfortunately, I cannot recommend Polani Travel based on the service I received.

Great experience, very helpful and reliable always getting the cheapest offers with great services. Highly recommended.
Thank you to Qamar

We contected flight catcher for flight bookings , qamer helped us in choosing the right flight and he was so helpful and given good suggestions.. thank you and all the best wishes.

Qamar Iqbal is very professional and customer service provided by him was excellent and he’s a credit to the company.. 5 star ⭐️

I have good experience as previously to buy multi places tickets Mr Roni and kamal assisted me to this great deal I’m fully satisfied thanks Mr Roni

Mr akbar was a very helpful person i would recommend you use flightcatchers

Kamala was very customer focused in dealing with our booking.

We had a great experience booking our flights with Qamar. Excellent customer service

Very good customer service with Qamar iqbal

Spoke with Qamar on booking a flight to Perth. He found me a great deal and processed the booking with excellent customer service and was very efficient making sure the booking was right for me. Thank you Qamar

Very Smooth and helpful Process. Mr. kamal really tried hard to find a Very Good flight for me to travel. EXCELLENT customer service. Highly recommended👍

Great service, kamal was very helpful.

Qamar was very professional. He provided me with options of flights according to my required dates. He handled my request promptly. I can say he deserves big thanks.

Daniel was friendly and very helpful and helped me with dates I requested very fast promt service

Hi thanks Minhas thanks for all your help kindness and professional work you are very dedicated worker thanks

Thank you so much for the excellent customer service. Akbar was very helpful in finding my ticket. I really appreciate the great service. Keep up the good work.

Really good customer service, hopefully everything else will go as smoothly on my holiday.

Qamar Iqbal was most helpful , efficient, patient and very professional. made my booking process very easy. I would highly recommend him.

Excellent customer service