Plaisio - Πλαίσιο Omdömen 

I ordered 2 office chairs online. While the delivery was great when I assembled the chairs one was badly broken. Since then it has been a nightmare with customer services. They tell you they will call back and they don't... They give you an email address and you get no response. Hopefully, my PayPal claim will hit home. I have no time for this!

The worst user experience ever. Tried to purchase a couple of products, but had to go back and forth (enter address, billing options etc.) multiple times before sending the final order.

The worst experience ever!!!
I wanted to order a soundbar on December 14th. I asked them if the item was on stock first. They confirmed.
So I placed the order and payed by Paypal.
Until today I did not receive anything. The delivery date has been postponed a few times now. Every time I think it will arrive but it does not!!
Calling their Customer Service is absolutely useless. You wait for hours to connect. Sometimes you can get in contact. People on the phone they say, I connect you to a specialist. You wait again for ages and then they close the connection. Then you can start all over again.
I wish I had seen all the bad reviews here before. I would never ordered anything with them.
Maybe they will get awake when they read this, but even their own Customer Service people mention the terrible service so I don't have any hope. I will contact Paypal to get my money back.
Shame on you Plaiso!!!!

Just don't go there. They will try to sneak out of everything if it's not in their best interest because they know it gets too time-consuming for you to check the legal ground behind any issue. They try to avoid at all costs the 2-year mandatory warranty for all tech products across Europe saying bulls**t like "it's not a law, but only a guideline" which is a lie. Then, if one of their products has defects, they try to win time by saying that they have to sent it to their headquarters to check if it is really malfunctioning or that they even have to send it back to the producer (e.g. HP, ASUS etc) so that they can verify the defect; meanwhile, you are left without a computer/phone/laptop or whatever it is that you bought from them and they just don't care. My last experience comprised buing a keyboard and a mouse. It was really urgent as my old ones broke down and I use them permanently for work. Plaisio had a 1day delivery so I thought what the hell and gave them another shot. The mouse was malfunctioning so I called them to replace it. They told me that they had to come and pick it up, send it to their headquarters and verify the defect. I told them I want a replacement right away as I cannot stay without a mouse since I have to work. Of course they told me this is not an option while the guy said that he doesn't know how much time is gonna take. In the end, I have to buy another mouse to work irrespective of what happens next. Un-f**king-believable

Awful service. SUPER LATE delivery. Website says over 100€ next day delivery. Totally not true !! Delays over 15 days !

Excellent customer service! After closing down the click away option I had to travel and couldn't receive my order at my location on time so the agent who called me to organize the delivery changed the delivery date so I could receive my package on time. She was kind, professional and attentive I think her name is Adriana Papastathatou. Thank you for the excellent service!!!

Inadequate customer service, no aftersales support. I cannot find a single reason to purchase from Plaisio, try different stores instead

Worst customer service ever . Unreliable website. DONT BUY FROM THEM . They don't respond .

Παραγγελία εδώ και κάτι εβδομάδες ηλεκτρονικού υπολογιστή. Καμια ενημέρωση της παραγγελίας μου και αναγκάστηκα να επικοινωνήσω μαζί τους τηλεφωνικα για να την καταχωρησουν ενώ ήδη έχω προπληρωσει. Μου αποστέλλεται αλλα εν τέλει λείπουν τα μισά κομμάτια της παραγγελίας μου. Επιπλέον τηλεφωνική επικοινωνία για να στείλουν και τα υπόλοιπα. Εν τέλει τα λαμβάνω αλλα το ένα είναι χτυπημένο και σπασμένο μέχρι που κατέληξα να πάω απο το κατάστημα για να το αντικαταστήσουν με κάτι παρόμοιο επειδή δεν υπήρχε το ίδιο. Απλα απαράδεκτοι. Χαλια εξυπηρέτηση. Ήταν για εταιρική χρήση ο υπολογιστής. Φανταστείτε ταλαιπωρία!

I placed an order on 25/11 and got an sms that it would be delivered on the 28/11, that never happened. Then i spent over 30 minutes trying to contact them and ask them when they would deliver my order. They finally told me that it was a mistake and my order was originally programmed to be delivered on 30/11. They missed this delivery too and they updated their tracking system as if they had delivered it. Then all of a sudden they call me this morning to apologise for not delivering on 30/11, suggesting to deliver this time on 8/12. They are simply a joke...r

Literally the worst. I made an order and once it came products of 60 euro value were missing, while they were charged on me. After continuing phoning them to find a solution to my missing products, I was told each time that I ll be called back .....that never happened. A week after I have no products on my hands, nor my money. Absolutely unprofessional and unhelpful.

Very poor support and issues with my orders twice within a period of 15 days! I will definitely avoid them in the future!

Very poor costumer service and care.The person in charge insulted me that the item wasn't broken when i received it and the issue was from the company itself, after that the item I just received from the technical service had problem with they keyboard and i had th same reaction of being insulted. I have news for them.Do not ever buy from them.Unpleasant to the end. (PS: I had to go several times to fix the first problem and to get to the store (fix wasn't solved 4 times and then got an extra).

Don’t you even think to buy something from there. I bought a Samsung tv I went to their store paid them in full for my new tv and I asked for a delivery to my house which was free I went from Athens to Aigio where from now on I will live and waited it was Monday and they said it would be delivered in Friday and guess what the had the nerve to call me on Friday and tell me it was out of stock. I really really hope they get out of business those little fggts.

UPDATE: Το προϊόν το έδωσαν σε άλλο πελάτη κατά (λάθος); που όμως είχε κάνει τη προπαραγγελία σε μεταγενέστερη ημερομηνία από τη δική μου. Μετά από επικοινωνία που έγινε από τη μεριά τους μου είπαν ότι θα κάνουν ότι μπορούν για να παραλάβω άμεσα και τελικά την παρέλαβα το Σάββατο 7-11.

Έκανα προπαραγγελία μια κάρτα γραφικών από τις 13-10-20. Καμία επικοινωνία για την εξέλιξη. Επικοινώνησα σήμερα μαζί τους και μου είπαν ότι είναι τελικά διαθέσιμη και θα φύγει από αυτούς αύριο για να παραλάβω με κούριερ τη Πέμπτη 5-11-20. Μάλιστα μου ήρθε και email με τις παραπάνω πληροφορίες.
Μετά από πέντε περίπου ώρες μου ήρθε ένα άλλο email που έγραφε ότι η παραγγελία ακυρώθηκε. Τους πήρα τηλέφωνο και μου είπαν ότι δεν υπάρχει το προϊόν. Όταν τους είπα για τη πρωινή συνομιλία και για το email που έλαβα για τη παραλαβή, μούγκα και κλείσανε το τηλέφωνο. Δεν θα με ξαναδείτε ποτέ.

The whole point buying at Plaisio is, to have an good efficent and quick After Sales Tech support! Do not buy at plaisio, the tech support is very poor and i am quite sure that even I could make most support by reading in internet or watching YouTube videos.
The staff is over worked, do not even listens to your requirements, they keep over and over repeating not relevant things (just because their telephone training give them this pre-arranged answers) and in the end they do nothing! They have kept me waiting for over one month for a battery change on my laptop and in the end I received my lap top and no battery was changed. It was the last time i ever bought something from plaisio! Worst company on the greek market!

I 've been shopping from Plaisio for approximately 20 years. They offer a vast range of products and a dependable delivery service. Their prices are never the cheapest but over the years they have proven to be a reliable business to deal with.

Απαράδεχτη συμπεριφορα την υπευθυνου για τις online παραγγελιες. Παρήγγειλα εναν δισκο ssd τον οποιο μου χρεωσαν και μου εστειλαν μια monopoly. Μετα απο πολλα τηλεφωνα και μεχρι να καταλαβει αυτη η ηλιθια που εχουν εκει οτι δεν ηθελα ποτε την monopoly και να δεχτει να την στειλω πισω για αντικατασταση ο δισκος που ειχα παραγγείλει δεν υπηρχε πια οποτε ακυρωσα την παραγγελια... ΚΑΙ ΑΚΟΜΗ ΠΕΡΙΜΕΝΩ ΤΟ ΠΙΣΤΩΤΙΚΟ και την επιστροφη των χρηματων... ΑΠΑΡΑΔΕΧΤΟΙ

Overpriced items that are not worth it. Stay away. Also very poor customer service.

ΑΠΑΤΗ!! ΕΊΝΑΙ Η ΧΕΙΡΟΤΕΡΗ ΕΤΑΙΡΙΑ ΠΟΥ ΜΠΟΡΕΙΤΕ ΝΑ ΚΑΝΕΤΕ ΑΓΟΡΕΣ ΓΙΑ ΗΛΕΚΤΡΟΝΙΚΑ ΠΡΟΙΟΝΤΑ. ΚΙΝΟΥΜΑΣΤΕ ΝΟΜΙΚΑ ΓΙΑ ΝΑ ΒΓΑΛΟΥΜΕ ΑΚΡΗ. ΟΙ ΥΠΕΥΘΥΝΟΙ ΚΡΥΒΟΝΤΑΙ ΓΙΑ ΝΑ ΜΗΝ ΑΝΑΛΑΒΟΥΝ ΕΥΘΥΝΗ ΤΩΝ ΠΡΑΞΕΩΝ ΤΟΥΣ. ΚΙΝΟΥΜΑΣΤΕ ΝΟΜΙΚΑ ΓΙΑ ΝΑ ΒΡΟΥΜΕ ΤΟ ΔΙΚΙΟ ΜΑΣ. ΜΗΝ ΚΑΝΕΤΕ ΑΓΟΡΕΣ ΑΠΟ ΑΥΤΟΥΣ.