Placesleisure Omdömen 

1 455
•
TrustScore 3 av 5

3,2

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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 2 av 5 stjärnor

I visted today with my daughter to go swimming we booked online. Can I recommend that you make it clear that main pool is not open all the time. Very frustrating when taking a child swimming and the o... Se mer

Betygsatt 1 av 5 stjärnor

Fox Hollies i tried to come back but my back still hurts. You lawyer up but and bullied me just before I went to hospital for radiotherapy. Im still suffering is this what big business does. I came b... Se mer

Betygsatt 5 av 5 stjärnor

Places Leisure at Camberley is Marvellous. Today the lifegaurds were attentive and engaged which was a challenge as so people were moaning about the temporary arrangements in place for aqua jog. Well... Se mer

Betygsatt 5 av 5 stjärnor

I just wanted to commend the young male lifeguard on duty in the middle pool at Felixstowe Leisure Centre on Saturday 11th July 2026 @ around 1.25 for his swift rescue of a small boy whom was only a c... Se mer

Företaget har svarat

Företagsinformation

  1. Evenemang och underhållning

Skrivet av företaget

We are Places Leisure, a leading leisure and wellness partner delivering fitness, sport, health and wellbeing. We primarily work with local authorities to deliver the health and physical activity outcomes that make a difference to the lives of people and their communities; it’s about more than just operating facilities.


Kontaktuppgifter

3,2

Medel

TrustScore 3 av 5

1 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 84 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,2

Alla omdömen

(1 455)

585 omdömen under de senaste 12 månaderna

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Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Very Cold & unheated swimming area & water

This is a great gym & leisure centre, great staff & set up.
BUT...
The water in the pool IS NOT HEATED! OR THE SWIMMING AREA CHANGING ROOMS.
So it can be very cold, especially for young children and less active people..
It has been like this for years ( as confirmed my a member of staff) because they haven't fixed the broken unit.
But they still take their fees from long term members with no apologies or interest in fixing it

UPDATE.. THE MESSAGE BELOW ASKING FOR THE CENTER NAME?? IT WAS LEISTON..AND AS FAR AS IT BEING PAST ON.... THE CENTER HAS HAD MANY COMPLAINTS AND NOTHING HAS BEEN DONE FOR OVER 5 YEARS !!!!

23 mars 2026
Omdöme utan inbjudan
Logotyp för Placesleisure

Svar från Placesleisure

Hi Alison, I am sorry to hear of your disappointment. Can I please ask you to email enquiries@pfpleisure.orf with the centree this would relate to for this to be passed on to the General manager. Thanks. Nikki.

Betygsatt 5 av 5 stjärnor

Aquafit with all teachers is great

Aquafit with all teachers is great, but Sandro goes that bit further making sure we are exercising correctly.

19 mars 2026
Omdöme utan inbjudan
Logotyp för Placesleisure

Svar från Placesleisure

Hi, Thank you for providing your feedback. I will ensure this is passed on to Sandro. Thanks, Nikki.

Betygsatt 5 av 5 stjärnor

The gym is very relaxed with people…

The gym is very relaxed with people from all ages / stages of life. It is a welcoming environment for all ... no judgement no matter why you are there.

The staff are so friendly & always there to help.

11 mars 2026
Omdöme utan inbjudan
Logotyp för Placesleisure

Svar från Placesleisure

Hi, Thank you for your review. It is fantastic to hear how much you are enjoying our centre. Thanks, Nikki.

Betygsatt 5 av 5 stjärnor

All the staff make you feel welcome

All the staff make you feel welcome, they are all very friendly and the centre is very clean and great atmosphere

19 mars 2026
Omdöme utan inbjudan
Logotyp för Placesleisure

Svar från Placesleisure

Hi Samantha, Thank you for your great feedback. We love hearing from our customers for how helpful our staff are. Thanks, Nikki.

Betygsatt 4 av 5 stjärnor

Balham Leisure Centre

Balham Leisure Centre

The Leisure Centre has some great classes e.g. body Balance, body conditioning, Aqua robics, yoga, zumba gold, pilates to name but a few. The instructors are well experienced and will adapt accordingly to ability.

The main gym is fully equipped downstairs and upstairs, there are also smaller gyms with good range of equipment. They also provide steam and sauna. I have not used these facilities.

18 mars 2026
Omdöme utan inbjudan
Logotyp för Placesleisure

Svar från Placesleisure

Hi Patricia, Thank you for sharing your 4*review. It is great to hear you are enjoying our centre. Thankyou, Nikki.

Betygsatt 5 av 5 stjärnor

I use the pool

I use the pool. Always very clean, organised and great friendly and helpful staff.

18 mars 2026
Omdöme utan inbjudan
Logotyp för Placesleisure

Svar från Placesleisure

Hi Joan, Thank you for sharing your review. It is lovely to hear this about our staff. Thanks, Nikki.

Betygsatt 5 av 5 stjärnor

Happy to help and teach and advise and…

Happy to help and teach and advise and support. Amazing team at Tooting leisure centre.

15 mars 2026
Omdöme utan inbjudan
Logotyp för Placesleisure

Svar från Placesleisure

Hi, Thank you for your feedback. Its great to hear how much you are enjoying our centre. Thanks, Nikki.

Betygsatt 5 av 5 stjärnor

1st class

Great new equipment in the gym
Staff very friendly
Hygiene is very good, everywhere is clean and tidy,
Yes it can get busy but there is plenty of equipment to use,

16 mars 2026
Omdöme utan inbjudan
Logotyp för Placesleisure

Svar från Placesleisure

Hi Sue, Thank you for your 5*review. It's great to hear you are enjoying our facilities. Thanks, Nikki.

Betygsatt 5 av 5 stjärnor

Concordia leisure centre

I have been going to Good Boost aqua sessions following hip surgery for rehab, very well organised , ipads easy to use , personalised programme , staff very friendly and helpful, Concordia is a lovely leisure centre

16 mars 2026
Omdöme utan inbjudan
Logotyp för Placesleisure

Svar från Placesleisure

Hi Heather, Thankyou for sharing your great feedback, I will ensure this is passed on to the centre. Thanks, Nikki.

Betygsatt 5 av 5 stjärnor

Excellent facility

Excellent facility, very good gym, excellent instructor led classes and good value for money.

16 mars 2026
Omdöme utan inbjudan
Logotyp för Placesleisure

Svar från Placesleisure

Hi Will, Thank you for your great feedback. It's lovely to hear how much you are enjoying our facilities. Thanks, Nikki

Betygsatt 1 av 5 stjärnor

The gym is great but just not enough walkers …

The gym is great but just not enough cardio machines... Walkers, only about 10 so your always waiting. Impossible at peak hrs.. Decent machines and classes are good, but sadly lacking in equipment quantities

16 mars 2026
Omdöme utan inbjudan
Logotyp för Placesleisure

Svar från Placesleisure

Hi Sharon, I am very sorry to hear this. In order for me to pass this on can you email enquiries@pfpleisure.org with the centre it would relate too. Thanks, Nikki.

Betygsatt 5 av 5 stjärnor

I love my local leisure centre

I love my local leisure centre. Great service, cost effective, good facilities, friendly staff and wonderful classes and a good gym. It keeps me coming back.

15 mars 2026
Omdöme utan inbjudan
Logotyp för Placesleisure

Svar från Placesleisure

Hi Sharon, Thank you for sharing your feedback, Its great to hear you enjoy using our centre. Thanks, Nikki

Betygsatt 5 av 5 stjärnor

Very clean pool & changing facilities.

Very clean pool & changing facilities.
Pleasant staff

16 mars 2026
Omdöme utan inbjudan
Logotyp för Placesleisure

Svar från Placesleisure

Hi Oliver, Thank you for your 5* review, Its great to hear you are enjoying our facilities. Thanks, Nikki.

Betygsatt 1 av 5 stjärnor

This review is fo The Triangle in…

This review is fo The Triangle in Burgess Hill.

Appallingly maintained and run establishment. You’re on you own from the moment you try to get parked. A shockingly inadequate and reactive maintenance program often leaves services unavailable for months. If there was an alternative, I’d choose it. Disinterested staff (interested in themselves and checking their social media presence, of course), otherwise expect ‘I don’t know’ as a response to almost every question.
Frankly, it’s poorly funded, poorly managed, poorly maintained and poorly staffed.

15 mars 2026
Omdöme utan inbjudan
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Svar från Placesleisure

Thanks for your review. We have responded to your previous review and are happy to help if you would like to get in touch. Thanks, Emma

Betygsatt 1 av 5 stjärnor

It’s a bit… poor

Appallingly maintained and run establishment. You’re on you own from the moment you try to get parked. Shockingly pathetic maintenance, often leaving services unavailable for months. If there was an alternative, I’d choose it. Disinterested staff (interested in themselves and checking their social media presence, of course), otherwise expect ‘I don’t know’ as a response to almost every question.
Frankly, it’s poorly funded, poorly managed, poorly maintained and poorly staffed.

15 mars 2026
Omdöme utan inbjudan
Logotyp för Placesleisure

Svar från Placesleisure

Thanks for your review Mark. I am sorry to hear how frustrated you are with the centre facilities. Please do email us at enquiries@pfpleisure.org if we can help with any specific issues. Thanks, Emma

Betygsatt 1 av 5 stjärnor

You’ll never get on a class that you…

You’ll never get on a class that you want!! The gym is over subscribed and are now unable to provide a service that you promised me when I first joined. This problem has only happened within the last 6 months. It’s a shame ! I was very happy to do an annual payment , I don’t think I’ll be doing that again

15 mars 2026
Omdöme utan inbjudan
Logotyp för Placesleisure

Svar från Placesleisure

Thanks for your review Karen. I am sorry to hear of your disappointment in your membership. Please feel free to email us at enquiries@pfpleisure.org and we would be happy to see how we can help. Thanks, Emma

Betygsatt 3 av 5 stjärnor

Okay but decent room for improvement

The gym is okay, but the cost of membership is way too much to be justifiable now. Even with an NHS discount, I am paying £32 a month for a gym that is a. Not 24/7, b. Extremely busy 90% of the time and overrun by under 18s, c. Lack of popular equipment in some of the gyms (e.g. no hip thrust machine or assisted pull-up machine in Morpeth). Due to lack of equipment, it can be almost impossible to get on certain machines without literally standing and waiting beside it until the person using it is done, which is, of course, completely unfair on the person using the machine. For example, Morpeth only has one smith machine, but introducing another plus a hip thrust machine (as the smith machine is used for this very often as an alternative) would make the gym experience much better for a lot of people. There are many other gyms which are 24/7, have much more equipment and are cheaper in Newcastle, so the recent price increase for membership at Places is just unjustifiable.

Otherwise - never had any problems with gym cleanliness and the staff are always pleasant and helpful. The equipment that is there seems to be of a good standard.

15 mars 2026
Omdöme utan inbjudan
Logotyp för Placesleisure

Svar från Placesleisure

Hi Chloe. Thanks for your review. I am sorry to hear of your frustrations. We pride ourselves on offering a range of facilities as well as the gym to keep fitness regimes varied and interesting. If we can help with any specific issues please do get in touch at enquiries@pfpleisure.org. Thanks, Emma

Betygsatt 5 av 5 stjärnor

I enjoy going into the gym and aqua…

I enjoy going into the gym and aqua classes.
Staff are always friendly and professional

11 mars 2026
Omdöme utan inbjudan
Logotyp för Placesleisure

Svar från Placesleisure

Thanks for your review Marianne. We love to hear how valued our centre's are and its great to hear our team have made you feel so welcome. Thanks, Emma

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