Placesleisure Omdömen 

This place must be managed by the Chuckle Brothers, think Brittas Empire. Disabled bays are regularly abused, often taken up by able bodied people who don’t have blue badges, seemingly because they know the management don’t ever bother to address the issue despite being asked repeatedly, it’s a public place surely they could organise something with the council? 14 bays were taken up by able bodied people without disabled badges last time I went there (I can understand one or 2 having forgotten to use their badges but 14? No). Swimming is next to impossible, they have fast medium and slow lanes however staff always indifferent to anyone asking them to move slow people out of the fast lanes, why they bother to have signs indicating which is which I don’t know, if you want to swim fast in the fast lane you simply can not. The health suite aught to be called the health hazard, it really isn’t cleaned properly.

No one answers the phone or returns calls, it's been 2 weeks!!

I have nothing bad to say about the staff on the front desk. It is all about the fees. Why does Kingston council think it is appropriate for a member who pays a monthly fee to have to pay an additional £17 for an hour of badminton? Often the hall is booked by outside groups, it is in use by the local school in the daytime and you need to be lucky to get a court at the weekends. £17 is excessive for an hour of play plus usual monthly membership. Sort it out Kingston council. This is a rip off.

Very disappointed with service in excel....communication is really bed and service even worse.

Fantastic gym, great atmosphere, great range of equipment and professional friendly staff.

The experience I had at the leisure centre was not a pleasant one myself an my Autistic child I made a previous call due to the trip explained that I would be coming with him an if I had to bring any details on the call got told that I didn’t need any information but when I arrived over half hour with a member of staff who was as slow as which with an Autistic child I would of expected her to have been able to get the information on the computer a bit quicker which I was unable to give as I was told I wasn’t in need of any but that was sorted then i asked to book the swimming pool it was told it was not available due to a private session an would be available in 2 hours but I could book the bouncy castle zone for 45 minutes while waiting which I didn’t really want but having an Autistic child getting VERY uncomfortable with all this hanging around I booked the bouncy castle zone TO that I paid but the staff member then told me we’re I had to go concerning iv not been there before said go through that for over ther for the bouncy castle zone which I took her information which led me straight in to the swimming pool area I was so confused an angry 😡 at her stupidly with her wrong information my Autistic child then was really upset about this I came out of there an then said what the heck have you done sending me to the wrong place she apologised but that nothing when you’re child had been waiting for nearly over an hour for something todo an the member of staff don’t even no we’re to send you I was not happy with the Dior the staff member on the front desk at all my experience was not Good for me or my child 👧

Horrible gym.
I’ve been trying to come on site and it’s been closed no information on the website nothing. HORRIBLE
The ladies gym is so dirty as well. Nobody cleans the place horrible
Horrible management. Nobody picks up the phone call and looks like the reception people are always on their phone and around the place doing nothing

The inflatable in the inflatable fun session appeared to be covered in black mould or dirt , part of it deflated and part of the handles to grip onto was ripped and eventually ripped off .

I had to reschedule a badminton booking but inspite of multiple calls and voice messages no one responded. I have now lost £16. I am a regular customer and use badminton a lot but this was very disappointing. I will appreciate it you can call me and reschedule my 10am booking to another date and time.

I came today with my 22 months old son for the women session and I took the pushchair next to the pool,the safeguard said I'm not allowed and I told her to show me the policy of it,she said she can not as she can't leave the place and I told her to bring the manager,also she said she can't and I was told I'm rude,I didn't insulted her,I just raised my voice to her as she was not provided me with the policy,however after the session she waited for me and asked me if I want to speak to the manager and she brought the manager,I explained the manager the situation,she was still giving attitude and spoke over him,also the manager said that there is no sign or policy and is beacuse he said so I'm not allowed,I told him my son is only 22 months and I'm scared I could fall with him,however I saw he had no policy or sign to show me,only os because he said so I'm not allowed,I told him I'm not going to come anymore and he said thank you.
If you want to pay and be patronised this is the best place for it

NEW MALDEN CENTER

Excellent group work out instructors (Vicky and Anastasia). Highly skilled instructors that provided excellent quality, challenging and highly motivational classes (LM Grit, pump, body attack and RPM).

The female chafing area and showers are excellent and spotlessly clean and on a par with the facilities I have experienced at expensive private gyms - a big thank you to Jane for this as she does a brilliant job of making sure this is the case.

The staff on reception are excellent - massive thanks to Debbie for all her help. Thanks to everyone for an excellent experience each time

The Triangle gym Burgess Hill is a good place to go to for everything a leisure centre provides

Swimming lanes are often an issue at Spelthorne leisure centre. Staff do not move people who swim in the wrong lanes.
Today was the worst experience. 12pm lanes were not moved quick enough (it took 30mins) after Aqua fit. Lots of people in wrong lanes. I usually swim in medium lane. As it emptied quickly I started to swim in marked slow lane. I was then bullied out of lane by very fast swimmers who didn’t notice lanes had not changed. Staff too busy chatting to notice or care!

Customer Service is horrendous

I have been a long-standing user of one of your gyms, however my recent experience has raised serious concerns regarding both health & safety and staff conduct.
On 28-03-2026 while I was still using a running machine at your High Wycombe site, a member of staff switched off the machine without any warning or confirmation it was safe to do so. This caused me to lose balance and I almost fell, which could have resulted in a serious injury.
A running machine should never be stopped abruptly while in use. Standard safety practice is to allow the machine to slow down gradually or to give the user clear warning and time to stop safely. Neither of these basic procedures were followed.
I had already informed staff that I only needed one more minute, however this was completely disregarded. It appeared that the staff member was more concerned about closing and leaving than ensuring member safety.
When I raised this issue, the situation became confrontational and unprofessional. The staff member entered my personal space and suggested it was “50/50”, which I strongly disagree with. Responsibility for safe operation and shutdown of equipment lies with staff, not members.
This is not simply a customer service issue — this is a serious safety concern. Members should feel safe when using gym equipment, not put at risk due to staff actions.
I have formally raised this complaint and requested a full investigation, including a review of CCTV footage. I hope this is taken seriously and that appropriate action is taken to ensure this does not happen again.

Spa is OK but very brightly lit and resultantly not very relaxing. Feels like you're in a Tesco Extra with a jacuzzi in the middle. Changing rooms legitimately feel like prison. Sauna didn't feel like the temperature it said it was.

Receptionist was a little odd and tried charging me £2 for the plastic fob that allowed me to enter the spa, not believing that I'd return it after. 40 minutes in the spa, I went to return it and she'd gone home for the day.

Feels like a council spa, get what you pay for I guess.

An update on my ongoing complaint that basically it didn’t progress whatsoever following the escalation to their manager in Staines. As a reflection of the very low standard really of such a company and the staff they employ. The manager has simply been not answering my requests for refund and compensation. What a disgrace really!

I attend my local centre 6 days of the week, enjoying regular swimming, cardio and strength classes.
The staff are friendly and supportive, the centre is very clean, and the equipment is generally in good condition.
Advancing old age is no barrier to exercise: there’s a huge and increasing range of activities available - something for everyone.

Princess was Very helpful at front desk during my first visit, taking time to help me through the membership process and answering all my questions, thank you.

Good centre. Good range classes and facilities. It is also very clean.