Pixum UK Omdömen 

240
TrustScore 3 av 5

3,1

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

As I live abroad I have used Pixum before for gift etc. However this time, for a birthday gift book I did together with my daughter, they dropped the ball and lost it in a ditch. Zero information or t... Se mer

Betygsatt 5 av 5 stjärnor

I have used Pixum to create almost 40 photobooks over the past few years. The production is excellent. The digital version is available (if you know where to look) the second you have uploaded your fi... Se mer

Betygsatt 5 av 5 stjärnor

Have recently taken delivery of my 2024 Photo Book of 100+ pages. I’ve produced an annual Photo Book using Pixum every year since 2008 and I’ve always been pleased with the outcomes. The Pixum softwar... Se mer

Betygsatt 3 av 5 stjärnor

I have used many times in the past, always with great results but it's been a while now. However very disappointed with my recent order - they now use cheap, flimsy paper for the prints and they aren'... Se mer

Företagsinformation

  1. Fotoutskrift

Skrivet av företaget

Pixum is one of the leading online photo services on the continent. Our branded products such as the Pixum Photo Book, Pixum Wall Art and Pixum Photo Calendars let our customers keep their most precious memories in the most beautiful form. Numerous tests have proven: we offer the best products, desktop software and mobile solutions as well as the best service in the industry! What drives us is our mission and the focus on our customers. This makes us the easiest, fastest and most innovative photo service on the continent. Pixum helps you make highly personalized photo gifts to fall in love with!


Kontaktuppgifter

3,1

Medel

TrustScore 3 av 5

240 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

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3,1

Alla omdömen

(240)

16 omdömen under de senaste 12 månaderna

Skriv ett omdöme
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Betygsatt 5 av 5 stjärnor

Excellent product

Excellent product, exactly as designed on screen.

8 november 2019
Omdöme utan inbjudan
Logotyp för Pixum UK

Svar från Pixum UK

Hi Steve,
Thank you for your feedback!
Wishing you lots of fun with the new delivery and warm, creative autumn.
Kind regards,
Your Pixum Team

Betygsatt 1 av 5 stjärnor

Ordered a passport Photos

Ordered Passport Photos. Paid 2.98 pence for the Postage. it's been 4 days but hasn't received the photos, when I tracked it looks like it's going all over the Uk. Never ever order the photos or anything from this online site

18 oktober 2019
Omdöme utan inbjudan
Logotyp för Pixum UK

Svar från Pixum UK

Hello Suresh,
we are very sorry to hear, there has been an issue with the delivery. Would you please email our customer support confirming the delivery address? We'll take care of the rest.
Kind regards,
Your Pixum Team

Betygsatt 5 av 5 stjärnor

Pixum have done an amazing photo book…

Pixum have done an amazing photo book of my daughters wedding 10/10
I emailed them with questions while I was putting photos on the Pixum app and designing the book , they were very helpful.
Thankyou again Pixum.
I definitely recommend them .

26 september 2019
Omdöme utan inbjudan
Logotyp för Pixum UK

Svar från Pixum UK

Dear Linda,
Thank you for your nice feedback! We wish you a wonderful wedding day and hope, your daughter will be delighted with the photo book as well :)
Kind regards,
Your Pixum Team

Betygsatt 5 av 5 stjärnor

Always use pixum

I have been using Pixum since 2009. I make books of holidays and events. Sometimes I use the assistant, sometimes I do my own thing. I have always been pleased with the results. I have tried other companies.. but never completed a book elsewhere. Take some time to understand the product and decide your outcome. Recommended.

1 september 2019
Omdöme utan inbjudan
Logotyp för Pixum UK

Svar från Pixum UK

Dear Devon,
We are happy to hear, you enjoy creating with us!
Wishing you even more inspiration,
Your Pixum Team

Betygsatt 5 av 5 stjärnor

I positano

Very pleased will use again

26 augusti 2019
Omdöme utan inbjudan
Logotyp för Pixum UK

Svar från Pixum UK

Hello Barry,
Thank you for leaving your feedback!
Greetings,
Your Pixum Team

Betygsatt 5 av 5 stjärnor

Great customer service.

I bought a phone case for my son with his roller hockey team logo printed on it. After a couple of months the print started to become discoloured, I contacted the customer service department and they suggested that a different type of case would be better and I would only have to pay the difference. When I placed the order, customer services contacted me again and said that I could have the new item free of charge to make up for the inconvenience.
Brilliant service! Thanks Pixum.

18 augusti 2019
Omdöme utan inbjudan
Logotyp för Pixum UK

Svar från Pixum UK

Hello Doug,
It's been our pleasure. We are very much interested in you loving your Pixum products :)
Have a nice afternoon,
Your Pixum Team

Betygsatt 5 av 5 stjärnor

Fantastic service and excellent quality…

Fantastic service and excellent quality completely delighted with my photobook I will recommend Pixum to all my friends

18 augusti 2019
Omdöme utan inbjudan
Logotyp för Pixum UK

Svar från Pixum UK

Hello Murray,
Thank you for your feedback.
Have fun browsing through your artwork, and we are looking forward to your next order :)
Warm greetings,
Your Pixum Team

Betygsatt 5 av 5 stjärnor

Great service

Thank you to Pixum for providing me with a book that I used for my speech at my daughter’s wedding...everyone loved it!
You made sure that it arrived on time even though I’d left ordering it a bit late and the quality of the book is exceptional.
Many people have asked for your details so that they can do something similar, a testimony to you in itself.
Thank you again

18 augusti 2019
Omdöme utan inbjudan
Logotyp för Pixum UK

Svar från Pixum UK

Dear Paula,
we are so happy to hear that, thank you very much for your feedback!
Warm Greetings to the newlyweds :)
Kind regards,
Your Pixum Team

Betygsatt 5 av 5 stjärnor

Fast and great quality passport size…

Fast and great quality passport size photos received in time for journey. Definitely recommend Pixum.

11 augusti 2019
Omdöme utan inbjudan
Logotyp för Pixum UK

Svar från Pixum UK

Hi Michele,
thank you!
Have a wonderful journey and come back to create a travel photo book :)
Warm greetings,
Your Pixum UK Team

Betygsatt 4 av 5 stjärnor

Very pleased with the service & quality…

Very pleased with the service & quality of this item.
Would recommend this company

22 juli 2019
Omdöme utan inbjudan
Logotyp för Pixum UK

Svar från Pixum UK

Dear Carol,
Thank you for your kind feedback. We are happy you have used our brand new app for the order. Wishing you lots of fun with your Pixum Photo Book!

Betygsatt 5 av 5 stjärnor

Excellent quality images and very easy…

Excellent quality images and very easy to use, well designed, modern looking interface on the website which met my needs better than anything else out there. I tried a few others to start with but either the image quality was poor or the resize features were a pain to use, so would definitely recommend Pixum.

2 juli 2019
Omdöme utan inbjudan
Logotyp för Pixum UK

Svar från Pixum UK

Hi James, thank you for this great feedback! We are happy to have met your expectations and are looking forward to printing your future artworks :)
Warm greetings,
Pixum UK Team

Betygsatt 4 av 5 stjärnor

Great price

Great price, and very quick service, although I did ask for a matte finish and received glossy.

2 juni 2019
Omdöme utan inbjudan
Logotyp för Pixum UK

Svar från Pixum UK

Hello Chris,
Thank you for your feedback!
Shall I check for you, why you've received the prints with the glossy finish? Kindly let me know the order id.
Greetings,
Pixum UK Team

Betygsatt 2 av 5 stjärnor

Poor customer service

So far 2 stars - they sent a picture would would have been lovely but was damaged on the corner but don’t reply to email and have no phone number apparently

1 februari 2019
Omdöme utan inbjudan
Logotyp för Pixum UK

Svar från Pixum UK

Dear Ian,

Thank you for your message.

Have you got the order id for me? I will take care of a free replacement and check, why you still haven't received any reply.

Looking forward to hearing back from you!

Pixum UK Team

Betygsatt 2 av 5 stjärnor

Poor quality

Poor quality, unfortunately. Dark and with too much contrast/overexposed. I've written a complaint and am waiting for Pixums reply.

19 december 2018
Omdöme utan inbjudan
Logotyp för Pixum UK

Svar från Pixum UK

Dear Maya,

I hope, you had great Christmas holidays!

It seems the digital image optimisation has been missing. Printing your order anew with the optimisation is the right solution in this case.

Please kindly let me know your order id. if you want me to check the status of the claim.

Kind regards,

Pixum UK

Betygsatt 1 av 5 stjärnor

Poor Customer Service

Couldn't get a response to a question regarding a product after asking it twice so didn't bother with them. If you can't get good service from a company before they've got your money what chance have you got after!

10 november 2018
Omdöme utan inbjudan
Logotyp för Pixum UK

Svar från Pixum UK

Dear Mr. Stuart,

Thank you for your feedback.

We are truly sorry you haven't received a reply so far.
Would you please let me know the PRQ no. for me to reply to your request? You will find the PRQ no. in the confirmation email.

Looking forward to your reply!

Kind regards,

Pixum UK

Betygsatt 1 av 5 stjärnor

Poor quality - No customer service - Avoid

I ordered 8 passport size photos to renew my daughters passport. 4 were the same image, then 2 sets of 2 photos for general use. All the photos which were uploaded for printing were taken at the same time and on a neutral background. The photos intended for passport use have been printed extremely darkly and are not suitable for the purpose they were intended, almost to the point the image is difficult to see. Firstly I have to question Pixum quality control, or lack of it. They sent the images knowing they were dark and poorly printed, yet elected to do nothing and still sent them out.
I emailed the company 10 days ago to express my concerns, request they look into the matter and response, I attached a photo showing all 8 images so the difference in shading could clearly be seen. Pixum have elected not to respond or acknowledge my email, so I raised this as a dispute with paypal.
In summary I would not recommend using this company. This is the first (and last) time I have used Pixum. Save yourself the hassle and go to a local photo booth or passport photo shop, at least you can see what your getting and know it's right. One of the rare occasions it's better to go out and buy something in person rather than order it online.
Please also be aware that the price advertised which at first appears good value does not include postage so I ended up paying £5.48 for something that is now in the bin!
Be warned and save yourself time and money.

3 oktober 2018
Omdöme utan inbjudan
Logotyp för Pixum UK

Svar från Pixum UK

Dear Mike,

It sadly seems you haven't received our reply from 23.09.2018. Please kindly check your spam for this message. It's now been a while so that it might be already deleted.

We have offered you a free replacement with further details on the images.

Please kindly get back to us even if you are not interested in a replacement any more, or haven't got a refund from PayPal.

Kind regards,

Pixum UK

Betygsatt 1 av 5 stjärnor

I found their service to be very slow

I found their service to be very slow. I needed some passport photos urgently so I ordered them online and paid accordingly. It took 3 days for them to despatch them and when I chased I was told it could take up to 9 working days to arrive - that's nearly 2 weeks. They wouldn't let me cancel the order either. I still haven't receved them. I went to my local Snappy Snaps, picked them up and was back home with my photos in under an hour. With these guys, it's quicker to go to a local shop.

20 april 2018
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

Excessive postage cost and slow delivery

I ordered a passport photo print from Pixum. They charged me £2.99 for delivery and sent it regular post which took 10 day’s to arrive.
I contacted Pixum to explain that a 10 day wait had led to me having to buy another passport photo locally and their only response was that I could post them back at my own expense and then they would refund the cost of the photo.
What I find most annoying is that they charged £2.99 postage which was excessive for a passport photo size envelope to be delivered by Royal Mail standard class delivery.

19 april 2018
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Passport photos - Great service

Great service.
Quick, easy and posted out to me in a few days.
Used the passport photos option for all 4 children.
Perfect quality and with 8 photos could fit all children on one page.
Much easier than photo booths etc and passed first time by the passport office.
Thank you

3 februari 2018
Omdöme utan inbjudan

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