I ordered a reel of 5mm three strand rope on July 13th and nothing has arrived. Today is 23rd July. I've emailed their customer services 3 times and have no response to any emails. Very poor. You'r... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
we ordered a waste pump at the beginning of the month, heard nothing back for a whole week so we called them up, they then on the phone told us our items were damaged in transit and sent back. now... Se mer
I don't give 5 star reviews lightly... in fact I'm a moany hard to please sod who values customer service greatly. I do however give a rather rare 5 stars to these guys because from start to finish t... Se mer
A few months back I did purchase for my 1st project Isotemp water heater. After some delay with the project I had no other option as to contact Pirates Cave Chandlery for assistance. I had a few calls... Se mer
Företagsinformation
Informationen kommer från olika externa källor
Established in 1991, Pirates Cave Chandlery has grown to become one of the largest, well-known and well-stocked Chandlers in the South East of England. Our main shop is based in Rochester, Kent and we're ideally located near the River Medway and River Thames with Chatham Marina, Gillingham Marina and Hoo Marina just a few minutes away. With two floors and over 3,000 square feet of floor space, we stock a wide variety of chandlery products to cater for our customers, whether they be dinghy sailors, yachtsmen, motor boaters, or canoeists, we've got it covered, and all at highly competitive prices. What's more - we're open 7 days a week. Our website has become our 'second shop' and we thrive on being able to serve many more customers, with our chandlery products, wider afield. We even have a dedicated centralised stock warehouse to cater for our online sales. Our Staff (or Crew as we like to call ourselves!) are highly experienced, some having served our customers for over 14 years. We enjoy finding solutions and providing advice to our customers - it's something we pride ourselves on. We have a large supplier base, which enables us to stock and source all the items you would expect to find, whether it be from the smallest individual bolt (in Stainless A4 no less!) to clothing, lifejackets, paint, cookers, rope, dinghies and so much more. Of course, it would be impossible to stock every item for every boat - such as that diaphragm you require for your 10 year old bilge pump - but we will do our utmost to source it and get it for you, and fast. That's why we have thousands of loyal customers - customers who we are always so pleased to see and serve.
Kontaktuppgifter
6 Kendon Business Park, Maritime Close, ME2 4JF, Rochester, Storbritannien
- 01634 295233
- customerservices@piratescave.co.uk
- www.piratescave.co.uk
3,1
Medel
580 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 66 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Goods fine delivery poor
Goods fine, delivery poor. Promised on text one day, said they had TRIED to deliver....no ....they never came, we were in all day.....received goods two days later.
31 juli 2020
Omdöme utan inbjudan
One star deleted for missing screws.…
The bailer service kit arrived promptly and was as described except that there was two screws missing hence only 4 stars. I was able to use two of the existing screws so it was not a serious problem but at the high price I would have expected better.
31 juli 2020
Omdöme utan inbjudan
Excellent customer service
Excellent customer service, Nathan was a real help in deciding which life jackets. Highly recommend
31 juli 2020
Omdöme utan inbjudan
Fast efficient service
Fast efficient service, speedy delivery and good value for money.
31 juli 2020
Omdöme utan inbjudan
Great service quick delivery
31 juli 2020
Omdöme utan inbjudan
First class service
First class service. I had just missed the deadline for next day delivery using the online service. I rang the Chandlery - very helpful and they arranged for the product to be despatched which I received the next day!!
31 juli 2020
Omdöme utan inbjudan
Great Service
Easy to purchase from the website, quick delivery and great communication, would highly recommend, Thank You xx
31 juli 2020
Omdöme utan inbjudan
Majomi fenders
Recently bought some Majomi fenders. Good fenders but the inflation valve is easily damaged and leaks if you don’t use the correct adapter. I suggest this is made clear in the advert or an adapter sold with new fenders. It would be a useful promotion.
31 juli 2020
Omdöme utan inbjudan
Svar från Pirates Cave Chandlery
Good afternoon,
Thank you very much for the review and for making us aware of this. We've added this information to the product description of each majoni fender along with a link to the adaptor.
Kind regards,
Sam
Thanks to the excellent service of the…
Thanks to the excellent service of the team at Pirates Cave they were able to deliver everything our customer needed to sail off to Denmark in less than 24 hours from the time of order at extremely competitive prices - thank you and well-done team
31 juli 2020
Omdöme utan inbjudan
Excellent quick service
31 juli 2020
Omdöme utan inbjudan
Life jackets and miscellaneous stuff
Ordered Life jackets and miscellaneous stuff.
Quick delivery. Things were according to pictures. Very pleased!
31 juli 2020
Omdöme utan inbjudan
A good service provided by Pirate the…
A good service provided by Pirate the box was damaged on arrival however DPD taped it up no damage to the contents so all good.
31 juli 2020
Omdöme utan inbjudan
Great product and fast delivery
Great product and fast delivery. Exactly as advertised.
31 juli 2020
Omdöme utan inbjudan
The delivery was quick and good price…
The delivery was quick and good price for the products.
A minor comment relates to the pictures of the products sometimes a bit misleading but the description fills any gaps. I would buy from them again without any doubts.
24 juli 2020
Omdöme utan inbjudan
Svar från Pirates Cave Chandlery
Hi Mike,
Thank you for the kind review and for making us aware of the image issue - we have since fixed this.
Kind regards,
Sam
Bit of problem with a boat but handled…
Bit of problem with a boat but handled well would use again
23 juli 2020
Omdöme utan inbjudan
Excellent service thankyou
23 juli 2020
Omdöme utan inbjudan
Many thanks for prompt delivery
23 juli 2020
Omdöme utan inbjudan
Life jackets
Everything ordered turned up on time and was correct. Good experience shopping with Pirates Cave.
23 juli 2020
Omdöme utan inbjudan
How it should be
Excellent service, ordered at 1800hrs Thursday parcel arrived mid morning Friday!
Excellent quality as described.
Why can’t all sellers be this efficient and honest
Thank you
23 juli 2020
Omdöme utan inbjudan
Easy to order and very swift dispatch.
23 juli 2020
Omdöme utan inbjudan
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