Pier Management Limited Omdömen 316

Helen was super helpful in getting all our documents ready for our sale. She made sure we met our deadlines by processing the necessary forms and certificates quickly, and was very easy to communicate with/ efficient and pleasant to work with. I was very impressed with her turnaround times and super appreciative of all her help in helping us reach completion!

Very quick response and extremely polite service. Well recommended.
Thank you so much for all your help

Thank you Helen you were absolutely amazing helping me through my sale you answered every question I had and went the step extra all the time thank you

Just want to say a huge thank you to Annice - she has gone above and beyond helping us with all the details of the sale of our property. Her response time has been super efficient and she has helped to make a very stressful time feel a little lighter.

easy to spot fake reviews - they always mention an individuals name

If I could give minus I would, disgraceful!

Funny how when there's an honest TERRIBLE review of your company on here there's suddenly 3-4 new 5 star (fake) reviews pop up. Shows what a scam this company is. They will ignore everything you have to say unless you owe them money for some made up charge or fee then they will hound you relentlessly until you're forced to pay it. Then they will go back to ignoring you / letting your property fall into disarray and neglect it but OFCOURSE THEY WILL TAKE ALL YOUR MONEY FOR 'MANAGEMENT FEES'.

Also, how an earth do you possibly justify the insurance premiums? There is absolutely no way it costs as much as you charge to insure a flat. You are day light robbers, hope the government shut you down!

Awful, awful, awful company. Avoid at all costs, let's hope your kind of company eventually close down after government reforms

I cannot explain how amazing pier management has been, especially Helen Burns. She has kept me sane throughout my sale process and has been on hand whenever I have had further queries and questions. I cannot thank Helen enough for her patience and empathy aswell as her prompt responses and she really sticks to her word. A M A Z I N G is all I can say.

Thank you Helen Burns at Pier Management, you have stopped a pregnant hormonal woman from having a meltdown and I cannot thank you enough for your help!! Absolute asset to the pier management team!!

Review from Shannon Scolding (name does not appear)

What an absolute pleasure it was to call Pier yesterday. The call was answered quickly by Helen, she was so lovely and helpful. I am in the process of selling my maisonette which is a very stressful time and Helen was able to assist me, there was no issues or drama she understood all that was said. She had gathered up all the information and sent it to me by email in less than an hour. I just want to thank Helen for helping and taking a little of the stress away.

I have lived in my property for over 20 years and for the first time ever, when asking questions of Pier Management, I have had knowledgeable, supportive and above all, courteous responses from Pier regarding my login details and payment of invoices! Louie was actually extremely helpful, very friendly and at all times retained a professional manner.

They are my freeholder for 5 years now - with increasing insurance premiums and an inexplicable annual admin fee that they can't explain. Their online portal hasn't worked for years - I suspect deliberately so you are unable to put your finger on the increases.

I've gotten very generic responses in the past from them just "assuring" me with anything but actual numbers.

The worst Company I have ever had the displeasure to deal with.

Ground rent payment schedules and their failings to even send invoices have been a common issue with this company. It was something I was aware of before buying a property. Due to this, I even had the lease agreement changed and rewritten with them, to allow for them not to take me to court without legal notice, which was previously not written in the lease.

However, all this seems to be in vain.

Having checked my post box on the 13th June and not having any post, to going out of the country for a week and checking my post box when I returned on the 23rd June to find two letters one from Pier management as a reminder letter telling me ground rent was due even though I received no invoice and I already had late fees added on (dated the 14th May) and one from Property debt collection limited (Dated the 11th June) you can understand my frustration and shock. As I have never received any other letters or emails from Pier management apart from this one.

The prepaid letter I had previously sent to Pier management with all my current email address and phone number was mysteriously “never received by them”. Due to this, my account was not updated, and they “could not email me and send me correct invoices”. However, I did phone to confirm when I moved into the property that there was an update email to contact me via, as well as a postal address when setting up the account. But clearly, all my efforts were in vain to try and avoid a situation like this.

You can understand my distress and frustration with Pier management. Having taken active steps to ensure this issue would not happen and yet it has.

Due to poor communication and a lack of professionalism when dealing with phone calls from this company, I am forced to not only pay a very large fee to a debt collector
But also write to the owner of the ground, property and my legal advisor.

If I could do it all again, I would not have even bothered buying the property, knowing the ground rent was managed by Pier management

Pier Management are the managing agents for Ground Rent Residential, the freeholder, of my leasehold flat. Over the years they have repeatedly ignored requests for suppliers invoices and insurance schedules. They have repeatedly invoiced me for buildings insurance and works for the entire building or incorrectly apportioned amounts. They have added late payment charges when they do not receive payments and refuse to furnish me with invoices for work they say has been carried out. They persistently ignore reports of concerns about the condition of the common areas and because of their lack of action I now have serious issues in my flat, preventing me from renting it out. They have now passed my account to another managing agent, Centrick, who have raised a court case against me for Pier Management’s disputed accounts. The freeholder have not upheld their responsibilities and use the fact that most leaseholder will be unwilling to go to court to challenge unfair charges by managing agents acting for freeholders.

The service and speed in which my query was dealt with was first class, Theresa was very helpful and sorted the problem out without any problem and called back as promised, I would have no problem in recommending them again.

I contacted Annica Brant and she was very efficient on the telephone and true to her word emailed everything we spoke about. She is a real asset to the company

I was answered quickly and although the lady could not give me an answer she confirmed my email and sent the documents and explanation within the hour. This was important to me because I am in the middle of selling the property.

Helen was fantastic in providing help in the sale of my property which was managed by Pier. She went above and beyond to help me get the info required in time for exchange . Thank you Helen!

This review was written to specifically thank luke who works at pier mangemet , on a whole i was disappointed with the service from this company in trying to deal with my issue. this gentleman however was great to deal with - not only actually appeared to care but also was good at his job and quickly resolved the problem that no one else i spoke to was helping with . frustrating company to deal with unless your lucky enough to have this man answer

I have made contact on several occasions. The service I received from Helen Burns was outstanding. She was exceptionally helpful.

One of the most deceptive companies I have ever encountered, we experience this firsthand. They will rip you off so much money that they will end up ruining you completely.