I have been dealing with Aaliyah Payne and she has been fantastic. Aaliyahs clear, consistant communication really was superb. She helps organise a missed collection for both our nappy and sanity coll... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Thanks particularly to Christine Shaw who is always so responsive when helping me. She's helped me set up new accounts, updated exitsing ones, and answered all my questions with ease and efficiency wh... Se mer
Företaget har svarat
Setting up supplies for a new office. Our Account Manager Kirsty Ward was very professional, we weren't too sure what exactly we needed, she was very supportive, gave good advice and we didn't feel w... Se mer
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Jacqueline P was quick to respond to my request and got all the details of what our business required correct and made a good deal for us. Was able to complete my order in less than a day and implemen... Se mer
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Företagsinformation
Skrivet av företaget
phs Group are the leading hygiene services provider in the UK, Spain and Ireland. With over 120,000 customers over 300,000 locations, supporting everything from restaurants to offices, and from hospitals to schools, we meet the needs of up to 100 million people. Healthcare, washroom and floorcare hygiene are our business, and alongside our hygiene experts we have specialist businesses meeting the needs of specific businesses. Washroom Hygiene: Range of products to help manage hygiene levels in all washroom environments phs products include patented technology products serviced by phs personnel on optimised service schedules With our LifeCycle Strategy, we are leading the way in sustainable waste management by diverting our customers' hygiene waste away from landfill to Energy From Waste specialists who transform it into sustainable energy to power homes and buildings throughout the UK. Healthcare Hygiene: Collection and disposal of sensitive healthcare waste including nappies, dental waste, sharps, pharmaceuticals and even liposuction fat We stay on top of all the legislative developments affecting your industry to provide you with expert advice on what you need to do to ensure that your business is legally compliant. Floorcare Hygiene: Solutions to trap dirt and moisture on floors range of products including mats, mops and integrated solutions laundry network underpins lift and lay service model our mats are made with ECONYL® yarn, so our mats are not only helping keep our customers floors clean, they are helping to clean up the oceans too. Consumable Hygiene: Our subdivision phs Direct provide a complete range of specialist consumables, from toilet tissue and other hygiene paper solutions to cleaning supplies and bags. With over 25 years of experience, our team can provide the expertise and know how to help save you money on your consumable spend. We deliver to your door within 48 hours, ensuring that our customers receive the highest quality products combined with the most reliable and efficient service. What makes phs different? At phs, we want to do the right thing for both our customers and the environment; providing sustainable solutions which lead the industry. We know these issues matter to you, and that is why we do it.
Kontaktuppgifter
Western Industrial Estate, CF83 1XH, Caerphilly, Storbritannien
- 02920809098
- press@phs.co.uk
- www.phs.co.uk
Har besvarat 98 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
PHS made it so easy.
PHS made it so easy to arrange the sanitary bins for our club. Holly B helped me with the contract document and answered my questions clearly and promptly.
Fantastic service by Aaliyah Payne
I have been dealing with Aaliyah Payne and she has been fantastic. Aaliyahs clear, consistant communication really was superb. She helps organise a missed collection for both our nappy and sanity collections which had been missed previously. Aaliyah kept me up to date and informed throughout, which was really useful.
Great service from PHS
I dealt with Kimberley who was helpful, prompt in replying on all occasions and gave me all the advice I needed to set up a contract with PHS.
Had to look at replacing old bins for…
Had to look at replacing old bins for our newly refurbed Ladies toilet. Really easy process, a big Thank you to Keith Kennett who made the whole process as ease to sort.
Saffron was really helpful with dealing…
Saffron was really helpful with dealing with my enquiry and responded in a timely manner.
Izzy is professional contact
Izzy has professional, prompt and has helped my experience in buying from PHS. I would definitely use again and ask for Izzy to assist
Holly B was very helpful and efficient!
Holly B was very helpful and efficient!
Fantastic Service
Izzy, our account manager, was great from start to finish, very pleased with the cost and customer service I received. will be using them again in the near future.
Great Response
I dealt with Stacey McGuire on a recent order. I found her extremely helpful and friendly. She was very quick to sort out a quote for our needs. Excellent service!
Stacey was so helpful in sorting my…
Stacey was so helpful in sorting my dental practice out with everything we need.
Everything was very simple to get…
Everything was very simple to get started and the adviser Saffron was very helpful and explained everything clearly
No issues at all,fast delivery good…
No issues at all,fast delivery good product knowledge
Izzy was very helpful throughout the process
Customer service from James Kendall was great
Customer service from James Kendall was great, timely and professional yet friendly. Great deal I think too. Looking forward to the service.
Really bad customer service.
We entered a 12 month contract with PHS and the experience has been overwhelmingly negative. The sanibins provided were not fit for purpose (too small for a large secondary school and poorly designed). Collections were missed on several occasions, which lead to sanibins over-filling and creating unhygienic conditions. Operatives changed on a regular basis, so they were unfamiliar with the building layout. In the end we decided to work with another provider before the end of the 12 month contract, but with the intention of financially honouring the PHS contract. We therefore gave them over 3 weeks' notice to remove their sanibins. A month has passed and this has still not been done. The customer support is shambolic, they make commitments which they are unable to keep, phone calls invariably go unanswered and they are seemingly incapable of carrying out straigh-forward tasks. If you are looking for a sanibin provider, do not use PHS services.
Great service
I had the pleasure of dealing with Jabin, she was extremely pleasant, professional and helpful. She dealt with all of my queries and followed them through very quickly.
Easy process, great sales staff
Had the pleasure of chatting with Angela Leeson when it came to renewing our contracts for our sites' sanitary bins. Extremely easy process, and happy with our ongoing services.

Svar från phs Group
Christine Shaw is so helpful
Christine Shaw is so helpful, so thorough and great at her job!!

Svar från phs Group
I would like to highlight the service…
I would like to highlight the service provided by Jacqueline P. She dealt with my query quickly and efficiently. I couldn't have asked for a better service.

Svar från phs Group
Super efficient!
Really easy to set up the contract I was looking for, super efficient help and advice from Jacqueline P - Thank you

Svar från phs Group
Great customer service
Need to order 2 sanitary bins and Kim F was very polite, helpful and made the process of ordering them easy. Email communication afterwards was also quick and took no time at all to complete the order.

Svar från phs Group
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