First time making a claim on my pet insurance, our vet receptionist’s dealt with this for me but the communication whilst this was happening from Pet Protect was very good and settled quickly. Thank y... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Service is good.The increased cost as we have claimed for Nana's long term allergy,cytopoint ,unfair charges are increased because we need to claim long term , especially the yearly increase for the... Se mer
Företaget har svarat
Very quick at providing a pre-authorisation which meant my cat was able to get the treatment she needed as soon as possible. Easy to organise along with the vet clinic and I'm happy with the cover t... Se mer
Företaget har svarat
Great online chat service! People on the other end able to answer your questions fully, answered in minutes. Amazing experience, thanks Georgia.
Företagsinformation
Skrivet av företaget
Pet Protect is a well established provider of pet insurance products for cats & dogs in the UK and has been covering pets for over 40 years. Our Lifetime cover offers peace of mind and helps to protect your pets if they become unwell.
Kontaktuppgifter
4th Floor, Limelight, Elstree Way, WD6 1JH, Borehamwood, Storbritannien
- 0345 602 4797
- enquiries@petprotect.co.uk
- www.petprotect.co.uk
Pet Protect Pet Insurance
4,3
Utmärkt
4 tn omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Quick access to the chat
Quick access to the chat.
Hopefully this will be sorted through our vet.
21 maj 2026
Omdöme utan inbjudan
First time making a claim on my pet…
First time making a claim on my pet insurance, our vet receptionist’s dealt with this for me but the communication whilst this was happening from Pet Protect was very good and settled quickly. Thank you.
20 april 2026
Omdöme utan inbjudan
Great online chat service
Great online chat service! People on the other end able to answer your questions fully, answered in minutes. Amazing experience, thanks Georgia.
18 maj 2026
Omdöme utan inbjudan
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Excellent customer service
When my policy lapsed and cancelled due to a system glitch, they had me back up and running in 48 hours! Top notch service from the team.
11 maj 2026
Omdöme utan inbjudan
Svar från Pet Protect
We're so glad we could quickly resolve the issue and get your policy reinstated. We appreciate your kind words about our team! Thank you. Pet Protect
Excellent service
We had our dog insured with Petprotect for many years, when we started to claim for arthritis injections and complimentary therapy claims were dealt with direct from our vet and any I made direct were always easy to do and handled quickly, always keeping us informed. We have recently lost our dog and again the service and ease of dealing with pet protect has been amazing, I would highly recommended.
13 maj 2026
Omdöme utan inbjudan
Svar från Pet Protect
We're so sorry for your loss. It's good to know our claims process was easy for you, and that we kept you informed. We appreciate your recommendation and thank you for sharing your experience. Pet Protect
Great communication and prompt payment…
Great communication and prompt payment to vet
Excellent company
1 maj 2026
Omdöme utan inbjudan
Svar från Pet Protect
We appreciate you taking the time to share your positive experience! We are happy to hear that you were pleased with our communication and payment process. Thank you. Pet Protect
Seamless transaction very efficient…
Seamless transaction very efficient online process backed up with clear communication
24 april 2026
Omdöme utan inbjudan
Svar från Pet Protect
We're happy to hear that you found the online process efficient and the communication clear. Thank you for your positive feedback! Pet Protect
I've insured my kitten with PetProtect…
I've insured my kitten with PetProtect and they are amazing. Nothing to much trouble
12 maj 2026
Omdöme utan inbjudan
Svar från Pet Protect
We're happy to hear that you and your kitten have had such a positive experience with our services. Thank you for sharing your kind words! Pet Protect
Found the whole experience excellent
Found the whole experience of signing up for my dog's insurance really easy and communication was fast and friendly. Great price as well
1 maj 2026
Omdöme utan inbjudan
Svar från Pet Protect
We're happy to hear that signing up for your dog's insurance was easy, and our communication was fast and friendly. We appreciate your feedback about the price also! Thank you. Pet Protect
Pet Protect have been excellent
Pet Protect have been excellent, we have claimed several times for medication for our Lurchers allergy, they liaise directly with our vet which makes life easier.
11 maj 2026
Omdöme utan inbjudan
Svar från Pet Protect
We're happy to hear that our direct communication with your vet has made managing your Lurcher's allergy medication easier. Thank you for your positive feedback and kind words! Pet Protect
Ripoff
Staff answered the telephone with professional and curious manner. However to have to pay the vet a 14.5% of the total bill is excessive. What is the point of having an insurance when you punish us with every minute charge ie food !!!.
4 maj 2026
Omdöme utan inbjudan
Svar från Pet Protect
We appreciate your feedback and are glad you found our telephone service professional. We're sorry you feel the vet fee is excessive and that you feel penalised despite having insurance. We'll review your concerns. Thank you. Pet Protect
Great service
Very quick at providing a pre-authorisation which meant my cat was able to get the treatment she needed as soon as possible. Easy to organise along with the vet clinic and I'm happy with the cover they provided in line with our policy!
Pet insurance is really really important and I can say Pet Protect is one insurance provider I would recommend to people
16 april 2026
Omdöme utan inbjudan
Svar från Pet Protect
We're happy to hear that the pre-authorisation process was quick and easy. We appreciate your recommendation and are glad our cover met your policy's expectations. Thank you for your positive feedback! Pet Protect
Svar från Pet Protect
We appreciate you taking the time to share your positive experience ; it means a lot to us. Thank you. Pet Protect
Keep it up !
Once the claim was set up through our Vets the whole process has been painless and very efficient. Keep it up !
24 april 2026
Omdöme utan inbjudan
Svar från Pet Protect
We're happy to hear that the claim process has been efficient. Thank you for your positive feedback; we appreciate it! Pet Protect
Sam Roberts on live chat
Sam Roberts on live chat, was excellent. Very compassionate, very helpful and very sincere. Laura Woollvin
6 maj 2026
Omdöme utan inbjudan
Svar från Pet Protect
We appreciate you sharing your positive experience. We're happy to hear that our team member was compassionate and helpful. Thank you for your feedback. Pet Protect
Genuine and sympathetic helpdesk agent…
Genuine and sympathetic helpdesk agent - Georgia. We were cut off right at the end of the call and they followed up with an email immediately to apologise, which wasn't necessary, but I really appreciated it, given the upsetting circumstances of my pets condition. We did a direct claim via the vets, paperwork was easy to complete and the agent helped me through it. It was approved without delay and was a weight lifted off my shoulders not having to deal with that during a worrying time.
31 mars 2026
Omdöme utan inbjudan
Svar från Pet Protect
We appreciate your kind words. We're so glad the claim process was smooth and that it eased your worries during such a difficult time. It's wonderful to know our team could provide support. Thank you. Pet Protect
Great company with good communication…
Great company with good communication levels, providing absolute peace of mind for the procedure on my dog.
Thank you.
6 maj 2026
Omdöme utan inbjudan
Svar från Pet Protect
We're happy to hear that our communication provided you with peace of mind. Thank you for your positive feedback and for recognizing our efforts! Pet Protect
Submitting my claim was easy and Pet…
Submitting my claim was easy and Pet Protect paid the claim without an issue
23 april 2026
Omdöme utan inbjudan
Svar från Pet Protect
We're happy to hear that submitting your claim was easy and that it was paid without any problems. Thank you for your feedback. Pet Protect
Been with pet protect for more than 15 years
Been with pet protect for more than 15 years. They always pay my claims quickly
5 maj 2026
Omdöme utan inbjudan
Svar från Pet Protect
We appreciate your long-term loyalty and are so glad to hear that our claims process has been quick and easy for you over the years. Thank you. Pet Protect
My claim for my cat, Marley.
My claim for my cat, Marley, was paid out quickly and efficiently, and I was kept advised throughout the process.
10 april 2026
Omdöme utan inbjudan
Svar från Pet Protect
We're happy to hear that your claim was resolved quickly! We appreciate you acknowledging our communication throughout the process. Thank you for your feedback. Pet Protect
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