Perrys Motor Sales Ltd Omdömen 

We recently bought an MG ZS from Perry`s Preston, we were greeted by the sales manager who introduced us to Alex who was brilliant, he was so polite and cheerful he made us feel at home. He talked us through the procedure and then took me for a test drive, he was so helpful and answered any questions I had to ask and he didn't try forcing us to buy anything we didn't want to. All in all I would definitely recommend to family and friends thank you Alex.

Saw a used vehicle online at their Nelson branch and made an enquiry and had a quick response, an appointment was generated for a test drive and a valuation of my vehicle for px ,trade plates where provided and I was given the keys ,got in drove ten feet and the vehicle broke down with the engine light on and a message say do not drive take for repair , walked back in told salesman who said its been through the workshop don't know what happened there ,looked for similar vehicles but none available, keys given back and an overall warm experience of zero

From start to finish the service offered by Chelsea Holmes was excellent. She quickly identified our requirements and searched through all stock available to find the make, model and colour of vehicle we wanted. Obliged with completion of Retention Documents and guided us through the vagaries of the companies payment system when collecting our new car. Many Thanks.

When I checked my car in for an investigation/ suspension issue, the Service Manager who booked me in was totally ignorant; no please, thank you or how are you. I could go on further. In addition the courtesy car I’d been promised because of my size and mobility issues was not available (not charged up) and I was told they had another one ready and this was outside in the car parking area. Turns out the ‘family hatch back’ size I was told had been organised and couldn’t find was actually a Mazda 2. When I pointed this out to the Service Manager he told me that he’d got similar issues to me (arthritis in knees/ hips) and that he’d no trouble getting in and out of this small vehicle. I pointed out that he was not me and that a Mazda 2 was of no use to me. He then responded that this was the only one he’d got and that was it. He stood there with his hands on his hips in silence. I walked inside and one of the service booking people asked me to sit down and he’d find out how long my vehicle was likely to be. After a short time I was told that they’d discovered the fault and that the part would be with them the following morning. The courteous member of staff then informed me that they had an MG HS which I could use in the meantime. All good.
Your Service Manager was the best ‘sales prevention’ person I’ve come across in a long time. His disposition was one of an arrogant, ignorant, slovenly and stinky individual (his breath was terrible) who just could not be bothered.
Thing is, I was due/ wanted to change my car, which I have now done. I’ve bought a brand new Omoda 7 from Invicta Motors who’s showroom/ premises were extremely busy and had a number of enthusiastic and polite staff to deal with customers new and existing - and put your service manager to shame.
I bought my Mazda 6 from you c8 years ago (new) and had a full service history with yourselves. I expected better from a main dealer so I’m not sure what has gone wrong.

Easy to part exchange and finalise the deal ,very happy so far with my car ,only had it just over a week

Perrys made it so simple to purchase my car. I chose my car completed the finance application and got my reply back in a few hours I was then contacted by Kyle the salesman and before I knew it I was handed the keys for my new car

Rang up enquiring about an advert in autotrader. I didnt believe the price was correct but it was. I spoke to a lovely man named Lewis who looked after us so well. We never felt pressured to buy add on products but were told of our options. We were well looked after and had a lovely afternoon and drove away with a brand new MG zs trophy hybrid +. Thank you Lewis

Just bought a new car from Perry’s. It was easy to order the car from another town and have it driven to Barnsley. Overall the transaction was smooth and Ryan was helpful and professional. I’m pleased and grateful that I could have parking sensors fitted before collection.
The one thing I found difficult was the hard sell of other products and services, and still having them pushed although I clearly wasn’t interested.

Alan was the perfect salesman, he listened to me throughout and fulfilled all my requirements

Has a great experience purchasing a car from Perrys in Chesterfield, all handled with care and attention. Customer focused, and delivered on d great car buying experience

I have always had a great service experience when dealing with the sales executives for used cars
I dealt with Dan Storer again as was my previous vehicle

Perrys made the process of buying a car simple and pleasant. The staff were friendly and informative and the representative who sold me my car was extremely helpful.
They spent as much time as I needed explaining all my options and in the handover.
They followed up with a quick call to check I had no issues and that I was enjoying my new car.
With a standard 3m warranty and great deal for my own car in exchange I can recommend this dealership for those looking for a new or used car.

We are very pleased with our purchase. The sales person Tia was very helpful engaged knowledgable and excelled in communication. The sales manager Mark was found to be un approachable poor negative communication skills with dis appointing customer care delivery.
This has deterred us from returning to Perrys which is a great shame.
Regards
Mr and Mrs Nurse

I would give zero star if I could
I ordered a car from MG Perrys Preston on the 16 of February 2026 I was told by the sale rep that I would receive the car by the end of march 2026 she said or give or take the middle of April or if there's any delays the end of April the latest

I received a phone call from the sale rep the week before the 30th of April to say the car is going to be delayed until the 6th of may to cut along story short
I have been calling them every week since and they keep lying to me, telling me the car will be delivered next week it been five weeks since they have been telling me next week and still haven't received the car and today is the 1 day of June
They lied to me and let me sold my car five weeks ago and left without any vehicle to get around

I have complained to head office twice, three weeks ago and all they did was take my contact details and said they were going to call the local branch to investigate the matter and get back to me.

I am still waiting no one got back to from the head office

I went to the local branch and I spoke to branch manager last week wednesday and he assured me that I would have the car this Friday the 5th of June he said he got a email from MG that confirmed it was going be delivered at the branch in a week time which would this Tuesday the 2 of June he also gave is word that I would be in the car by Friday

However today I received a call from the manager today telling me the car is going be delivered next week the 9th of June I so sick and tired of them lying to me.

I am without a car and all they do is constantly lie to me
I can assure you I will never do business with MG again stay away from them at causes they are liers

I've been attempting to buy a car from Perrys Nelson for a few weeks and dealing with Jake. From our first call I clearly said we would be getting a 3rd party RAC pre-inspection check on the car before purchasing it.

Jake told me this would be fine, he said the car needed a service but once I paid the £250 deposit they'd get the service done and then I could arrange the RAC check.

I asked Jake a number of times if there were any problems with the car, he kept saying there was no issues, it had been fully inspected by their service department and then had just had a full service on it.

Based on this I paid £160 for a thorough pre-inspection check from a 3rd party company. The engineer attended the car did some checks then called me saying it was not safe to drive. He sent me a load of pictures showing faults and problems.

Basically the oil level in the car was way to high, the dipstick was completely coated in oil when checked. Also the engine coolant reservoir was about an inch and a half lower than the minimum required. The OBD scanner revealed 4 separate pages of fault codes including an oil level sensor issue. He guessed that the faulty sensor caused the oil level light to come on so someone has just poured oil into the car to get the dashboard warning light to go off.

Clearly this car has not been serviced, or the service team are completely incompetent.

When I informed Jake about the faults he called the 3rd party check guy a liar, and said he'd made up all the issues. I obviously said I couldn't go ahead and asked for my £250 deposit to be refunded.

I emailed a copy of the pictures showing the faults to Jake. He didn't bother responding. I then called Jake today asking for his thoughts on the issues and where my refund was. Jake said he may have been 'hasty' calling the engineer a liar but then claimed he had no knowledge of any faults and had passed it over to management to check on. Basically tried to wash his hands of any responsibility for this.

He said my refund would take a few days to show on my card, I pressed him on whether it had been done at their end and he admitted it had not, despite me asking for it 4 days ago. He said it would get done today.

I'd seriously recommend thinking twice before using Perrys. They are lying about cars conditions, lying about having had services on them, and it strongly looks like they try to cover up warning lights on the dashboard by any means necessary rather than actually fixing the issues. Due to their actions I've just wasted £160 for a check on a car which they knew full well when I booked it was going to be a waste of my money.

If Perrys dispute this then I'd ask them to clearly explain how a car which had had a service 1 week ago ended up with dangerously high levels of oil and dangerously low levels of engine coolant in it?

EDIT 1 - Still no refund of my deposit, this is day 5 after requesting it...

I bought my Kia from Perrys Burnley on 13th April 2026, dealing with Michael throughout, and the experience since has been genuinely disappointing.

On the day of purchase I was told the car was ready to drive away, but that one alloy needed replacing. "Just a matter of days," I was told, as they were only waiting for it to arrive in the post. It is now a month and a half later. There is still no new alloy, and no honest update. Every time I call I get a different excuse, and the original "few days" has quietly turned into six weeks of being fobbed off. I was clearly told something that wasn't true to get the sale over the line, and the alloy was left in a poor state. At this point I'm left wondering what else wasn't disclosed.

It got worse. A month after purchase the car wouldn't start and we were stranded an hour from home. Roadside assistance jump-started it and advised us to check the battery. Two weeks later it happened again. We've now had the battery tested and it's in awful condition and needs replacing, which is hard to square with the handover paperwork stating the battery health, tyres and other checks had all been carried out before collection. Either those checks weren't done properly, or we weren't told the truth about the results.
Phone calls have achieved nothing but a rotation of excuses, so I'll be contacting the Citizens Advice Bureau this week to understand my options and put this on a proper footing.

Buying a car should not mean being left stranded and chasing the dealership for basic honesty. I'd urge anyone considering Perrys Burnley to get every promise in writing and independently verify any "checks" they claim to have completed before driving away.

Poor customer service from start to finish.
Initially kept waiting whilst the manager finished his meeting (agreed appointment time)
Tried the add extras not requested. Didn't respond to emails as "they had been busy, with reduced staff" and finally, despite promising to order car mats, then never replied emails asking where they were.
I'd never deal with this company again.

You might want to avoid this lot!
Took my vehicle in for a service and on collection i was told front and rear brakes have been changed, a week later a brake wear warning light comes up on the dash soi ring them and ask if i can pop in and have it looked at. was told they would need it for a day to carry out a diagnostic. i had no brake issues with the vehicle before. will not be going back!

After buying two new cars over year bought a second hand 2022 ford fiesta from perrys dover had issues with the stereo which isn't covered in the £750 extended warranty never use perrys again

Hamlyn at Perrys in Canterbury has been so helpful and knowledgeable. The experience was professional and he had lots of time to answer questions. I would definitely recommend.