Perrys Motor Sales Ltd Omdömen 

Everything -All staff courteous and helpful. Job done in 35 minutes.

When I arrived at Perry MG in Preston, I was greeted by Chelsea Holmes, a car sale assistant, she was extremely welcoming, offered me a brew, which they do with all customers, Chelsea was extremely helpful to me as I was in alot of pain on that day.
She sat and listened to me, and the type of vehicle I was looking for and she found one. She is so warm, welcoming friendly, and chatty, not one of sales assistants that make you feel pressured, I felt at complete and utter peace with her. Chelsea shall go above and beyond to help you. I would defo advise people to go to Perrys, plud especially if your a woman and don't feel comfortable talking to man, then Chelsea is the lady to go too. She really was a god send to me.
Perry's is extremely lucky to have her. Treat her right and keep her there.

A brilliant KIA dealership and have been happy to trade with them for 15 years plus, however grossly let down by their servicing department. We purchased our new car at the end of May 2026and by the end of August we found ourselves stranded twice due to having no power. The car was fully charged. Waited four weeks for a 12 volt battery on a brand new EV4. The service team stated that the fitted 12 volt battery was defective and required replacement. We had to contact them to chase only to be told the part was there! To get it fitted next week. We would have to leave the car all day - not practical as we have only one vehicle. To have a courtesy car it will be another month. This is a common occurrence with servicing at this Perrys. So sad.

Car now drives well, but the fault should have been dealt with before collection. I bought a car from Perrys Swinton and, when I collected it, told the salesman, Richard, that the gears felt stiff. I then drove the car home, two hours away.
The car was otherwise very nice, but the gear stick still did not feel right. My son-in-law agreed, and a BMW specialist garage confirmed that it was not self-centring and was difficult to move to the left.
I contacted Perrys and returned so their fitter could adjust the gear mechanism. The car now drives perfectly. What disappointed me was having to make the extra journey to get a problem I had raised at collection put right, without an apology for the time and travel involved.

I had a wile to wait but. when i was seen to by Bob i could not fault is experience on the task he had to tell me all about my car he went through all i needed to know with ease.

This is the worst dealership I have ever dealt with. A few months ago I was contacted by a staff member to book a service, turns out my service wasn’t even due.
A few weeks ago I booked my car in for repairs, the night before I was contacted the parts hadn’t even been ordered and yet I had took time off work and arrange a vehicle from them at £25 all to have my car checked to actually see what was needed, before booking for the actual repairs.
Today on the day of my actual repairs I paid for the £25 to lease a car and was abruptly told on my arrival in the morning I needed to have the car back by 17.30 regardless of my car being ready or not,
I have made multiple calls today to check if my car is ready each time someone will get back to me, nobody ever did. I explained the length of time to reach the dealership again no update or reply, so I was left not knowing what to do with the car.

My last call I was furious so I asked to speak to the manager who was on holiday, and conveniently no one else could deal with my complaint.
Absolutely disgraceful customer care.

I Will never set foot on this site once I finally get my car back I would advise anyone to use this place with caution.
One reception staff member is completely lacking in any kind of customer care.

I only left one star to enable the review.

As a result of this experience I will never purchase another car from perrys.

Complete shambles.

Our last Car was from a Perry’s Dealer so we went to visit the one in Rotherham as we were exchanging our car for a newer model. We were outside looking having no idea what Car or which Model Wanted. We were approached by Andrew who very kindly asked our interest and after a bit of chatter showed us one. We were impressed with his no hard sell, the exchange price we got for ours. Andrew has to do the Perry’s sell you this and that at the end. However we decided to take up the offer as we we were given a further discount so in effect the extras were free.

When visiting Kia Preston, I was met by Pamela who took the time to show me different cars before settling on a Kia Sportage. Pamela was very helpful, Friendly and easy to talk to. Thank you for your help.

Excellent experience purchasing our new Chery Tiggo 4! ⭐⭐⭐⭐⭐We attended the launch of the Chery Tiggo 4 at Perrys Mansfield earlier this summer, and the entire experience from start to finish was trouble-free.Jordan kept us informed with regular updates on the progress of the new cars being delivered, which we really appreciated. He arranged a further test drive for us, and the communication throughout the entire purchase process was completely clear and transparent.We picked up our new Tiggo 4 last week, and the service hasn’t stopped there—the team has already followed up with phone calls to make sure we are happy with everything and clear up any queries. Highly recommend Jordan and the team at Perrys Mansfield if you are looking into the new Chery range!

Salesman Emilio was very helpful and pleasant and professional to deal with. Sadly, the cleaning and preparation of the car was poor, and the car mats were not the correct ones for the model, causing Emilio. Considerable embarrassment. He had to take the car back to be finished and obtained a driver’s side mat from another vehicle

Ordered parts. Very specific about what required. Went from a week to two. Then wrong parts completely. To top it all parts person who only knows what it states on his screen suggested my fault! Even tried arguing about answers to his statements, as to why gave you brought that up? These are about as honest as the worst back street dealers

Title: Exhausting experience and zero customer advocacy during a major engine failure

I cannot recommend Perrys Huddersfield based on my experience during a major engine warranty failure.
My Citroën C5 was subject to a manufacturer recall in November 2025, so I booked it in with Perrys Huddersfield as my nearest branch. They completed the work, but approximately three months later, the car cut out completely as I was pulling out of a junction. I had the RAC recover the vehicle to my local garage, who subsequently transported it to Perrys Huddersfield at my own expense.
From the very first point of contact, it was abundantly clear that Perrys were not on my side. The aftersales support from Perrys Huddersfield was completely unacceptable.
Both the RAC breakdown mechanic and my trusted local garage diagnosed the issue as a broken camshaft timing chain—a widely documented design fault on this specific engine. Despite this clear initial diagnosis, Perrys insisted that I pre-authorise 6 hours of expensive diagnostic labour to strip down the engine at my own financial risk before they would even submit a claim to warranty. When I questioned this with Citroën UK Customer Care, I was advised to agree to the charges. I flatly refused to take on that financial liability for a known manufacturing defect. Had I not argued strongly and shown continuous tenacity, I was facing out-of-pocket repair and labour costs exceeding £4,000.
To make matters worse, I was left without a replacement vehicle for over three weeks while my car sat dismantled, causing severe disruption to my daily life, especially as I live in a rural area. Perrys continuously insisted they had no courtesy cars available until 10th August. However, as soon as Citroën formally approved the repair on 6th August, a courtesy vehicle suddenly became available that very afternoon—proving the availability was there once the repair was greenlit.
Administrative Delays & Lack of Advocacy:
The warranty claim was stalled further due to administrative oversight. Perrys initially submitted an incomplete independent service invoice to Citroën Warranty—partially obscured by a receipt—which led to Citroën rejecting the claim over oil specification queries. Instead of proactively correcting their paperwork error with the manufacturer, Perrys simply emailed me advising that I should contact Customer Care myself, leaving me feeling entirely on my own during an exceptionally stressful situation. I had to personally intervene and provide the necessary documentation to prove the correct oil specification had been used.
It was only through persistent personal effort, continuous pressure, and escalating the matter through financial channels that manufacturer authorization was finally secured, the repair completed under warranty, and a courtesy car eventually provided.
I am sharing this review to highlight the severe lack of customer support I experienced. Avoid this dealership if you expect proactive advocacy and supportive aftersales care when serious mechanical issues arise.

I have bought from Perrys before,so went again,Roy Shaw made it so easy,over a cup of coffee,all was explained,and completed,good part exchange deal was offered,all in a relaxed envirement

Really helpful knowledgeable sales person, Jomny not at all pushy . Explained everything clearly and kept his promises re following up to check all OK. Wouldn't buy from anywhere else as this will be the 5th car I've bought from Perrys.

What an absolutely Shyster company Perrys Vauxhall Bury is. We only bought the vehicle because of the excellent Andrew Young, a brilliant and honest salesman there but sadly passed just before we picked the car up from them. Things went downhill very quickly there. Long story short, car was off from the get go - went back 6 times for same issue which was never fixed and servicing didn't want to know- complained to and told by Vauxhall HO to book in for a week for parts to be swapped but 12 weeks later - no response. Car eventually cancelled (8 months old) and complaint raised to MD Darren Adron who praised Andrew and thanked me for my email which was "not good to read". Avoid Perrys, avoid Vauxhall, avoid Stallantis and go for a proper brand which cares about it's customers!

UPDATE: There is no point writing a generic response to ask me to reach out - you're not bothered - your MD is not bothered! AVOID!!!

My Vauxhall Crossland would not start called RAC their tests showed it was the ECU which was still under warranty they towed it to Perry's in Barnsley they confirmed it was the ECU and ordered one it took two weeks to repair the problem was they would not give me a courtesy car, as mine was a Motability car they organised a car for me but as it was a fault of Vauxhall it should have been at Vauxhall's expense. when you read the Perry's reviews it shows that nearly all 5* reviews are for the sales department nearly all the 1* reviews are for the service department.
Conclusion :- buy your new car from Perry's then get it serviced somewhere else
If you give me a valid e-mail address I will give you my details the one you have given me is not valid

I have had Two experiences with Perrys with vastly different levels of Satisfaction.
The First was with Perrys Bury which I found extremely Frustrating due to the Fact that the sales manager, Jonathan never sent an email confirming that my £1000 refund was being processed even though I requested it verbally and by email. (extremely anxious due to the lack of clarification) The refund was due to the fact that I was given the incorrect value for the Tax on the Car that I was due to purchase. (genuine mistake made due to new government guidelines)
Unfortunately I was unable to deal with the Original Sales person Phil who was the opposite of the Manager being Friendly, Caring and sympathetic. (he was on holiday)
Extremely poor customer service.
I then decided to purchase adifferent car from Perrys Nelson which was a Totally different experience. Alex, the Sales person dealing with the Transaction was excellent, being Very Friendly,helpful and knowledgable in fact I would of given 5* for the service I received except for the sales manager who I felt was slightly mean.
In spite of this I would still recommend Perrys Nelson if you are looking to Purchase a Car.

Avoid like the plague crap customer service wouldn't budge on ticket price literally wanted £400 or less on an 18k car 2 people complaining whilst I was there one lady had a wet belt change on a van and it blew up 4 hours later with the kids in.... AVOID

If I could score 0 stars I would.
Initially, a fairly positive buying experience, however once I drove away with the new car, the after care was non-existent. It took weeks for my car to be booked in for a few issues identified in the first few days of driving the car. Then extremely rude and ignorant staff on the service desk, blaming myself for an issue, yet when it was investigated, it was a slow puncture like I'd pointed out. They let me drive on holiday with my daughter with this known problem and really did not care about our safety. Then, when they finally did repair the puncture after having complete flat tyre, Perrys damaged my alloy and handed the car back to me! I have a boot opening issue, which hasn't been resolved with 3 separate attempts. I'm looking at rejecting the car due to the ongoing problem but the dealer says they have got to 'witness the issue happening' themselves, even though I've sent lots of pictures and videos of the issue!

The car I was interested in was brought to me for a test drive and Ewan answered any questions I had easily and the whole procedure was straightforward. Everything was conducted in a helpful and friendly way and I would definitely use Perrys again.