I am very pleased with my different experiences of working with The Pen Shop. They assisted me when finding out what specific model of pen I had in the vast range of Mont Blanc pens, so that I could... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Visited The Pen Shop in the Trafford Centre on 25.06.22 to purchase retirement gifts for our MD. Prior to arriving I had a telephone conversation with Donna re Mont Blanc pen & wallet. She was most h... Se mer
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Made a very emotional purchase. Bought my Mont Blanc Fountain Pen in memory of my beautiful Wife Pam who passed in December as a last Birthday Present. It is beautiful and I can use it everyday to rem... Se mer
Too liitle too late. Altho.i contacted you.immediately after my order when a change could clesrly have been made, you waited over 24 hours to tell me nothing could be done. Nor was there ant info... Se mer
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Företagsinformation
Skrivet av företaget
The Pen Shop is Europe's largest luxury pens & gifts specialist, stocking brands such as Montblanc, Parker & Cross. Shop online today with free UK delivery.
Kontaktuppgifter
24 Newgate Street, NE61 1BA, Morpeth, Storbritannien
- 0190 4870033
- sales@penshop.co.uk
- www.penshop.co.uk
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har inte besvarat negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very efficient response to order
Excellent customer service
Excellent customer service, great product and price, prompt. I cannot fault my experience with The Pen Shop
Easy to order what I wanted ,lots of…
Easy to order what I wanted ,lots of choice.very quick delivery .highly recommend,pen refills good quality happy with my purchase.
My refills arrived quickly
My refills arrived quickly. Very happy with service
Colin went above and beyond to ensure I…
Colin went above and beyond to ensure I got the pen I wanted and on time for delivery before Christmas. Some of the best customer service I have received. Thank you again
Speedy delivery
Very impressed with the speed of delivery. The ordered items arrived a couple of days after ordering.
Mont Blanc pen refills
Ordered refills for my Mont Blanc pen. They came swiftly and were able to be put through the letterbox, which would have been perfect if we had been out.
The items took a long time to arrive!
The items took a long time to arrive. I paid over £3 for 24 delivery which actually took a week to arrive.
I emailed to ask where my parcel was and had a prompt reply which was polite and helpful. So overall I am pleased with your services.
Thank you so much -Great service
Thank you so much - so an easy and quick process. Easy to find the refills I needed and couldn’t find in NZ. Order despatched next day and amazingly given it is just before Christmas, arrived here in less than 10 days. Tracked delivery so knew where it was up to. Will use you guys again without any concern.
What's not to like?
Easy to use website, good prices, quality pens, fast shipping. What's not to like?
Excellent experience
Very good range of pens, easy to order, swift delivery - 5 stars
I only bought some ink cartridges for…
I only bought some ink cartridges for my Cross pen, but they were delivered on time without incident. I would be happy to shop here in the future.
An ideal roller ball pen in a most acceptable box.
The product a Cross roller ball pen for a friend is lovely and beautifully packed and delivered promptly. In fact sooner than anticipated. A real plus in this day and age.
I did speak to Will who was most helpful, professional, yet friendly and I have always found this company to be reliable and have no hesitation in recommending them as a trustworthy organisation.
No existent customer service
It's been two weeks and I haven't received my order.
I have emailed them to complain, no one has contacted me and that's been another week.
The Royal Mail tracking number doesn't work on the Royal Mail website through their link.
And the telephone number to call (on their website) doesn't connect either.
I have little hope of this Christmas gift arriving in time.
Very dissatisfied.
Reliable and friendly
A reliable and friendly. I have patronised The Pen Shop since their days on the High Street.
Engraving
Purchased a pen set for my niece and paid for her name to be engraved. The pens were blue and the engraving was also done in blue making her name almost indistinguishable. Disappointing.
Came quickly
Came quickly - 'proper' refills from the Pen Shop not cheap counterfeits...
Order experience
My enquiry was handled efficiently, little room for improvement.
Many thanks, a pleasure to do business with you.
CM
Very happy I could buy what I needed
Very happy I could buy what I needed, nice easy process, delivered quickly.
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