I contacted PayPlan about an email I received from them, regarding tranferring my current DMP to an IVA. A few days later, I received a call from a very kind lady Paula Alvares. She explained... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I finally made the call today like many other people feeling deflated, scared & lost. Thankfully, I got through to Ellie S at the assessment team who not only was extremely professional, she was also... Se mer
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Who knew a phone call I'd dread would turn into something that filled me long awaited hope .. I spoke to a very kind and considerate man named Greg Cassidy , he explained things very clearly , he was... Se mer
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I have reached out to this company - 6 weeks after getting married in September my husband was diagnosed with cancer….to say our lives were turned upside down is an understatement. Previously we both... Se mer
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Företagsinformation
- Skuldavskrivning
- Finansiellt institut
- Informationstjänster
- Ekonomi- och skuldrådgivning
- Finansiella tjänster
Skrivet av företaget
At PayPlan, we offer free debt advice. We also offer a wide range of debt solutions including Individual Voluntary Arrangements and free Debt Management Plans to help you become debt-free. Since 1992 we've grown into one of the UK’s largest providers of free debt management services. Our core aim is to help people live comfortably whilst becoming debt-free. Our advisers offer a full range of debt advice and they have in-depth knowledge on bankruptcy, DROs, Trust Deeds, Self employed debts, CCJs, bailiff law and rights, house repossession, IVAs, car repossession, DMPs and many more debt advice and debt help issues. Get in touch today and see how we can help you!
About Payplan
Skrivet av företaget
Kontaktuppgifter
Kempton House, Dysart Road, NG31 7LE, Grantham, Lincolnshire, Storbritannien
- 0800 316 8133
- online@payplan.com
- www.payplan.com
4,6
Utmärkt
4 tn omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Life savers
We were in a very bad place during the pandemic. Our medical insurer went into receivership when surgery and inpatient care were needed, and we went from being in the black to deep in the red. The bank referred us to PayPlan, and I admit I was sceptical. We could only manage a low monthly repayment, and this was going to take us eight years to pay off. However, as we paid back friends who had helped us, we could add more each month to repay the bank and credit card providers. It cut the repayment time in half, and we are now debt-free thanks to PayPlan, and of course, the main creditors for suspending interest repayments.
Many thanks to all those individuals at PayPlan!
10 juli 2025
Omdöme utan inbjudan
Svar från PayPlan
Hello Andy,
Thank you for your review. We're happy that you have become debt-free. Our advisors ensure that our services are tailored to our clients, including making any necessary changes.
We wish you the best going forward, and if you have any questions in the future, please feel free to contact us.
Kind Regards,
Bailie, PayPlan
Very polite and professional very…
Very polite and professional very courteous and an absolute pleasure to talk to made me feel comfortable
1 oktober 2025
Omdöme utan inbjudan
Svar från PayPlan
Hi,
Thank you for taking the time to leave a review! Your feedback is greatly appreciated!
Mitch, The PayPlan Team
Awful tbh they don’t reply to emails…
Awful tbh they don’t reply to emails then when you call to say i want to cancel it they get a little rude on the phone and asked why so I told them about all the hassle signing in and what else on a email and not a reply so don’t use these as there all nice when you say to go ahead then rude when you tell them to cancel it
3 oktober 2025
Omdöme utan inbjudan
Svar från PayPlan
Hi Brendan,
Thank you for taking the time to leave your feedback. We requested some more information from you so that we could locate your case but unfortunately haven't heard back. We'd be really grateful if you could email us at online@payplan.com with your PayPlan ID so we can look into what's happened here for you.
Kind regards,
Hannah, PayPlan
Useless like everyone else
Useless like everyone else, told me that they would get me paying £50 per month on an IVA but nothing has happened yet, I told them I have payments to a bailiff going out and then just blank me, haven't saved me any money so far, most PROFESSIONAL organizations have never heard of them so I'm starting to think they are a complete scam company. Try step change instead.
2 oktober 2025
Omdöme utan inbjudan
Svar från PayPlan
Hi Toby,
Thank you for your review. We requested some more information so that we could locate your case but unfortunately haven't heard back from you yet.
We're here to help and would be really grateful if you could kindly send us some more information to online@payplan.com so that we can follow this up with you.
Kind regards,
Hannah, PayPlan
Great costumer service
Great costumer service. Very nice and experience advisor.
Very happy.
30 september 2025
Omdöme utan inbjudan
Svar från PayPlan
Hello Krystian,
Thank you for your review. Our advisors strive to give the best service possible to all our clients.
If you have any questions in the future, please feel free to contact us.
Kind Regards,
Bailie, PayPlan
I've been with PayPlan for years with…
I've been with PayPlan for years with no problem. But recently I find my emails aren't getting answered. They don't seemed to have a group email so messages go to individual people who dealt with the last response. It's been over a month now.
29 augusti 2025
Omdöme utan inbjudan
Svar från PayPlan
Hello Gordon,
Thank you for your review. We’re happy to hear that you have not had problems with your solution for these years.
I’m really sorry that you have been waiting so long for replies to your emails. This is not the experience we want for any of our clients.
I understand how worrying it can be waiting to hear responses. Your feedback will be passed on to our team. If you have any questions in the future, please feel free to contact us.
Kind Regards,
Bailie, PayPlan
Just in time.
Ok, so I was absolutely on my last nerve trying to deal with my debt, especially in facing possible bailiff action too. I was referred to Payplan, by a lovely young man from another debt I owe and he pointed me in the right direction. Since then, I have had such a reassuring experience with payplan. Kind professional people who are there to try and help. I needed this.
17 september 2025
Omdöme utan inbjudan
Svar från PayPlan
Hello Susan,
Thank you for your review. We understand that debt is complicated to deal with and try to provide a supportive experience to all our clients. We’re happy to know you have taken your first steps with us.
If you have any questions in the future, please feel free to contact us.
Kind Regards,
Bailie, PayPlan
Best quality staff
Spoke with pay plan the advisor was so helpful making you feel calm and like there may be some light at the end of the tunnel I highly recommend
24 september 2025
Omdöme utan inbjudan
Svar från PayPlan
Hello Danny,
Thank you for your review. We strive to ensure our clients feel relaxed throughout all our solutions.
If you have any questions, please feel free to contact us.
Kind Regards,
Bailie, PayPlan
4 Years and £14k later... Thank you!
It has been four years since I started my debt management plan. I don't write reviews but I felt that strongly about the help I received throughout my journey to becoming debt free.
After the purchase of my house I was made redundant. One thing lead to another and I was out of work for six months living off credit cards as UC would help me. I was at my lowest owing almost £14k due to defaults on personal loans and cards combined.
Communication has been quick and no judgement from the people on the other end of the phone. Thank you all for being there when I needed the help. I have one payment left... it's going to be strange having disposable income for the first time in what feels like forever...
My only suggestion... Improve your mobile app. No login memory so I have to login every time and also it hasn't been updated since the iPhone 4.
24 september 2025
Omdöme utan inbjudan
Svar från PayPlan
Hello James,
Thank you for your kind words. We strive to ensure our support is stress-free and comfortable. It’s excellent to know that you’ve been able to complete your solution with us and we wish you the best in the future.
Thank you for your suggestion, as we are always keen to know how we can improve our service.
If you have any questions in the future, please feel free to contact us.
Kind Regards,
Bailie, PayPlan
I was reassured given good advice and…
I was reassured given good advice and guidance without any pressure or judgement. I was given a list of options everything was explained clearly so I could understand. The advisor I spoke with was very emphatic to my situation and I felt understood and supported
20 september 2025
Omdöme utan inbjudan
Svar från PayPlan
Hello Lester,
Thank you for your kind words. We pride ourselves on clear advice and tailored support for our clients personal situations.
We are happy you have taken your first steps with us.
If you have any further questions, please feel free to contact us.
Kind Regards,
Bailie, PayPlan
Incredible help from incredible people
I couldn't recommend them any more highly, from the start of the process to the end they have been so so helpful very very knowledgeable and have taken the anxiety away from both my wife and I, any one in a situation similar should contact them immediately as they will help you to sleep at night again, thankyou so much
18 september 2025
Omdöme utan inbjudan
Svar från PayPlan
Hello Kerry
Thank you for your review. We work to ensure our services relieve as much stress as possible from our clients.
It’s great to hear you’d recommend us so highly. If you have any questions in the future, please feel free to contact us.
Kind Regards,
Bailie, PayPlan
I spoke to Josh this evening who helped…
I spoke to Josh this evening who helped me arrange a payment plan which was affordable for me, he was very helpful and we have ended our chat with me feeling extremely relieved that I am one step closer to being debt free. ☺️ Thank you Josh!
17 september 2025
Omdöme utan inbjudan
Svar från PayPlan
Hello Bryony
Thank you for your kind words. We strive to find the best solutions possible for our clients. Your kind words will be passed on to Josh.
We're really happy you got in touch so we could help. If you have any questions in the future, please feel free to contact.
Kind Regards,
Bailie, PayPlan
Annoying
Annoying, I initially went through the process of using these, but decided against it. So now I get emails, what's apps and sms every day, I've blocked them and reported as spam but I still keep getting messaged, it's borderline harassment.
16 september 2025
Omdöme utan inbjudan
Svar från PayPlan
Hello Jason,
Thank you for sharing your feedback and for letting us know you're not interested in proceeding with our help at this time.
We’ve now made sure you won’t receive any further messages from us, but we’re always here if you need support in the future.
Kind regards,
Bailie, PayPlan
5 stars
5 stars, PayPlan are compassionate with individual requirements, they are extremely helpful and their main priority is to make sure that you are debt free at the end of any arrangement, I would strongly recommend their services, thank you PayPlan!
15 september 2025
Omdöme utan inbjudan
Svar från PayPlan
Hello Sammy,
Thank you for your review. We strive to ensure our services are tailored to our client’s requirements.
It’s great to hear that you’d recommend us in the future.
If you have any concerns in the future, please feel free to contact.
Kind Regards,
Bailie, PayPlan
Very easy with the assistance from the PayPlan team
My experience in setting up my payment plan was really easy and staff were very helpful.
Now that I am 6 months into my plan I have experienced some health issues which have created some financial problems for myself but when contacting Payplan team (Mia Pell) I was giving amazing support and help with my finances to get me back on track. Thank you for amazing support.
10 september 2025
Omdöme utan inbjudan
Svar från PayPlan
Hello Gary,
Thank you for your kind words. We’re happy that you have reached out so we can support you in managing your debts. It’s very important to us that we have solutions that are tailored to your circumstances, especially when these change.
Your kind words will be passed to Mia; we’ll be here to help you with every step going forward.
Kind Regards,
Bailie, PayPlan
A very pleasant conversation
A very pleasant conversation. Thanks to this company, I received very important help.
10 september 2025
Omdöme utan inbjudan
Svar från PayPlan
Hello Gosia,
Thank you for your kind words. We’re happy to know we’ve provided important help to yourself. If you have any concerns in the future, please feel free to contact.
Kind Regards
Bailie, PayPlan
Great Service.
They were so easy to talk to and everything got sorted out fast amazing service.
8 september 2025
Omdöme utan inbjudan
Svar från PayPlan
Hello Andrew,
Thank you for your review. Making sure our service is comfortable is very important to us. If you have any concerns in the future please feel free to get in contact.
Kind Regards,
Bailie, PayPlan
Finally Found Peace of Mind
An absolute godsend. I spoke to a lovely debt advisor, Laura, who really listened and understood. She took her time to go through everything without any stress and made me feel at ease. I’ve struggled with my mental health and found it really difficult to reach out for help, but I’m so glad I finally took that first step. For the first time in a long while, I feel clarity and peace of mind. I can’t thank PayPlan enough.
4 september 2025
Omdöme utan inbjudan
Svar från PayPlan
Hello Beth,
Thank you for your kind words, ensuring our services are tailored to our clients’ needs is very important to us.
We're very happy to hear that you've been able to take your first steps with us.
Your kind words will be passed to Laura; we’ll be here to help with every step going forward.
Kind Regards,
Bailie, PayPlan
Great help would definitely recommend…
Great help would definitely recommend if needing help with
With debt
4 september 2025
Omdöme utan inbjudan
Svar från PayPlan
Hello,
Thank you for your review. It’s great to hear that you'd recommend us in the future and we’re happy that we could support you.
Kind Regards,
Bailie, PayPlan
I have recently been diagnosed ADHD/ASD…
I have recently been diagnosed ADHD/ASD plus other chronic illnesses. I had lost track of my finances and for numerous reasons got myself into debt I couldn't manage. Lauren from Payplan was empathetic and compassionate about my circumstances. Went through all my finances with me and worked out a debt management plan. Due to my nature,still very anxious about the process but if all goes smoothly their help and support will make a huge difference to my life.
1 september 2025
Omdöme utan inbjudan
Svar från PayPlan
Hello Paula,
Thank you for your review. We're really pleased you reached out to us so we can help you with managing your debts. We pride ourselves on providing a tailored service to support each of our client's needs.
Your kind words will be passed on to Lauren too, and we're here to help you every step of the way.
Kind Regards,
Bailie, PayPlan.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
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