Quinn Avery was amazing! He handled my problem in less than 5 minutes I've conversed with several representatives this week & received an email that it was handled but it wasn't. When I informed him a... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Would never recommend to anyone. The app hasn't worked right in the almost 7 months I've had it. Each time I call I get a new run around or a new policy that they read off. App never shows your stu... Se mer
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Brent Taylor is an outstand employee. This is probably my 3rd time interacting with him and he solves my issues in a timely manner. Thanks Brent
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I spoke with Felix this afternoon and he went way above and beyond trying to help me get set up and answer all my questions until I had everything figured out. Told me he would stay on the phone as lo... Se mer
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Företagsinformation
Skrivet av företaget
Payactiv, a Public Benefit Corporation and Certified B-Corp, is a holistic financial-wellness platform that provides employees on-demand access to earned but unpaid wages. Businesses that partner with Payactiv see significant cost reductions through increased recruitment, engagement and retention. Employees love Payactiv because it eliminates the expensive between-paychecks toll of payday loans, bank overdrafts and late fees. Payactiv offers a suite of financial services that include savings and budgeting tools, bill payment and financial-health measurement. Payactiv is the winner of the Innovative Payments Association’s Consumer Champion Award, a Finovate winner and finalist, and the recipient of numerous best-in-class awards in both FinTech & HRTech. It is also the provider of Earned Wage Access to Walmart and the only EWA Program with an approval order from CFPB. In 2020, Payactiv released a short film titled, "We Heard You." Learn more at www.payactiv.com.
Kontaktuppgifter
Stevens Creek Boulevard 4880, 95129, San Jose, USA
- www.payactiv.com
4,2
Bra
2 tn omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Ryan Kane did an amazing job helped in…
Ryan Kane did an amazing job helped in a really hard situation get the transaction cancelled extremely helpful, kind, and efficient customer service he deserves a raise or a promotion!
12 juli 2025
Omdöme utan inbjudan
Svar från Payactiv Inc.
Hi Elenore, thanks for taking the time to rate us. It helps us to keep going and deliver the best. Have a blessed day.
The worst customer service I have ever…
The worst customer service I have ever experienced. I highly doubt the people who work in fhe call center actually work for Payactiv as they are useless. I would choose any other EWA app before I used Payacriv.
12 juli 2025
Omdöme utan inbjudan
Svar från Payactiv Inc.
Hi James, we sincerely regret any inconvenience caused. Please rest assured that our team will contact you shortly to assist you in resolving your issue.
Very helpful especially the situation…
Very helpful especially the situation I’m going through she saved me
11 juli 2025
Omdöme utan inbjudan
Svar från Payactiv Inc.
Hi Tykia, we are glad that you like our app and services. If you have any suggestions please let us know at support@payactiv.com. We would love to hear from you.
Derek Williams really made my day today…
Derek Williams really made my day today he is the best
11 juli 2025
Omdöme utan inbjudan
Svar från Payactiv Inc.
Hi Gia, It is delightful to hear such positive words and it’s always a pleasure to serve our users. Thanks for your feedback.
Mobile app issue
They were to handle my issue that I had with the wallet mobile app. Quick and simple solution.
11 juli 2025
Omdöme utan inbjudan
Svar från Payactiv Inc.
Thank you for providing your valuable feedback. Please reach out to us at support@payactiv.com, if you have any suggestions. We would love to hear from you. Have a blessed day.
Solved my issues fast and effectively
Solved my issues fast and effectively. Thank you so much Daniela Ariel!
10 juli 2025
Omdöme utan inbjudan
Svar från Payactiv Inc.
Hi Aiyana, thank you so much for letting us know how you feel about our services. That's such a boost for all of us at Payactiv. You have an incredible day! :)
My time is never updated
My time is never updated. My job will approve my hours and pay active does not. I’ve had to wait sometimes a week before an update
10 juli 2025
Omdöme utan inbjudan
Svar från Payactiv Inc.
Hi Brandy, we highly regret the inconvenience. Our team will reach out to you soon and get your issue resolved as soon as possible.
Brent T it’s a great employer
Brent T it’s a great employer. Anytime I get a hold of Brent or get a hold of anybody. They’re always right on the money. They are fast, polite, and they go above and beyond and make sure even after you’re taken care of you don’t need help with anything else if you’re looking for anybody to help you or assist you ask for Brent T 10 out of 10 and highly recommended
10 juli 2025
Omdöme utan inbjudan
Svar från Payactiv Inc.
Hi Thomas, It is delightful to hear such positive words and it’s always a pleasure to serve our users. Thanks for your feedback.
Brent is very friendly and efficient
Brent is very friendly and efficient. It’s a pleasure to have him assist me
10 juli 2025
Omdöme utan inbjudan
Svar från Payactiv Inc.
Hi Quinn, we are glad that you like our app and services. That's such a boost for all of us at Payactiv. You have an incredible day! :)
Svar från Payactiv Inc.
Hi Danny, thank you for your feedback. We are so pleased to learn that you are having a great time with us! :) Have a lovely day ahead.
Effective listening skills and Awesome customer support
I was hesitant because I was worried becoming a little impatient with UKG in the app but I called the customer support number and “ Abigail Burnham” eased my worries answered my questions and solved all my issues.. THANK YOU :)
9 juli 2025
Omdöme utan inbjudan
Svar från Payactiv Inc.
Hi Joz, we are glad to hear that Payactiv is helping you the way we intended it to. Have a lovely day ahead. :)
Brent was awesome
Brent was awesome. He was quick and efficient to handle my request. Everything went smooth and easy thanks to him. Brent is awesome!!
9 juli 2025
Omdöme utan inbjudan
Svar från Payactiv Inc.
Hi Ebbe, we are glad that you like our services. That's such a boost for all of us at Payactiv. You have an incredible day! :)
Brent T was very helpful and patient…
Brent T was very helpful and patient with me. Appreciate his help very much
9 juli 2025
Omdöme utan inbjudan
Svar från Payactiv Inc.
Hi Nicole, we are glad to hear that Payactiv is helping you the way we intended it to. Have a lovely day ahead. :)
Great Customer Support Team
Great Customer Support Team
Always available for you and they are always reliable
9 juli 2025
Omdöme utan inbjudan
Svar från Payactiv Inc.
Hi Wayne, thank you for your feedback. We are so pleased to learn that you are having a great time with us! :) Have a lovely day ahead.
Excellent customer service!
Excellent customer service!! Helped with all my needs!! Appreciate her so much
9 juli 2025
Omdöme utan inbjudan
Svar från Payactiv Inc.
Hi Naquisa, thank you so much for your encouraging star ratings and review. If you have any suggestions on how we could improve and enhance your user experience, please don't hesitate to share them with us at support@payactiv.com. Have a blessed day.
Lee G was awesome!
Lee G. was such an amazing help! I pulled money from my check because I needed the funds and then the place that I sent it to would not let me have it. I was so worried about what I was going to do, but Lee took great care of me and made sure that I had my funds available immediately! Lee as very kind, considerate, and worked really fast to take care of my problem. I would recommend this app to anyone who wanted to use it just from the experience that I encountered with Lee. I’m forever grateful!
9 juli 2025
Omdöme utan inbjudan
Svar från Payactiv Inc.
Hi, we are pleased that you enjoyed our services. If there is anything we can do for you, just let us know at support@payactiv.com. Have a wonderful day!
Can never access my funds
Can hardly ever access my funds! The first couple months of my new job this was great. Then suddenly my account constantly said zero for access. It shows thousands in earned wages, but zero available for early withdraw. At first they blamed my employer, saying there was now a smaller window within which I could access funds because of my employers new policy. I’m friends with my management team who said that’s total bs. Now they’re saying something’s wrong with my account and they’ve escalated to the engineers to help. That was two weeks ago. I’ve chatted and called to no avail. Yesterday they told me it would be fixed or is at least I’d hear something today. Well, it’s afternoon already and I’ve heard nothing and still have no access to funds. Be careful not to trust them and do not budget according to relying on them. BEWARE!
9 juli 2025
Omdöme utan inbjudan
Svar från Payactiv Inc.
Hi Allysyn, we regret the inconvenience. To help resolve your issue, please email us your details, including your employer's name, employee ID, and mobile number, to support@payactiv.com. Be sure to include "App Reviews" in the subject line.
Hugh was amazing solved my issues.
Hugh was amazing solved my issues.
9 juli 2025
Omdöme utan inbjudan
Svar från Payactiv Inc.
Hi there, we are glad that you like our app. That's such a boost for all of us at Payactiv. You have an incredible day! :)
Derek Williams was very helpful
Derek Williams was very helpful, patient, easily understandable, and very knowledgeable about his work. I enjoyed the thoroughness walking me through each step until I was finished. Thank you so much.....
9 juli 2025
Omdöme utan inbjudan
Svar från Payactiv Inc.
Hi Misty, we are always looking to improve the experience for our users, and really appreciate the feedback.
Svar från Payactiv Inc.
Hi Shanna, thank you so much for your encouraging star ratings. If there is anything we can do for you, just let us know at support@payactiv.com. Have a wonderful day!
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