Getting an opinion on a loved pet's ailment is not easy, especially in an expensive sector a veterinary support. Yet the chat with a qualified practitioner at no charge (as I buy Yumove joint pills) w... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I didn't note how hot it was and my Labrador ended up very poorly with heatstroke so I fired up the PawSquad app and had an emergency consultation with Dr Nuzzo who was superb. My girl is fully rec... Se mer
I am very happy with PawSquad, I have used the service several times for my puppy instead of having to go to the vets and each time the advice from a qualified vet (usually early hours of the morning... Se mer
Utterly hopeless. Chat function would not let me reply. Booked an audio appointment… immediately cut off 3 times when connected. Will be terminating my Admiral pet insurance after this experience. Off... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
As a pet parent, your pet’s health and wellbeing is your priority, and just as you can tell when they are happy, you also know when something is not right. At PawSquad, our 24/7 online vets help you to be sure you are doing the right things to keep your pets healthy and happy. Whether it’s an urgent online vet consultation you need or more general pet care advice, you can be confident that help is available to you when you need it. Online or on the app, at the touch of a button, speak to our vets about general pet health, preventive healthcare, pet arthritis, behaviour, and more! Go to PawSquad.com, or search PawSquad in the App Store or Google Play. Any pet, any problem, any time.
Kontaktuppgifter
The Chocolate Factory, Keynsham, BS31 2AU, Bristol, Storbritannien
- welcome@pawsquad.com
- www.pawsquad.com
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har besvarat 88 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
My dog had a problem at a weekend
My dog had a problem at a weekend, not serious enough to warrant an out of hours appointment but still concerning. I used PawSquad to get a vet's opinion which put my mind at rest and I made an appointment with my vet on the Monday.
PawSquad is a great service for those times when you need some advice and reassurance.
Fantastic experience
Thank you for your thorough assessment of Beau when we met online. Your advice was important and we went to the vets and had the issue resolved.
Try them - you will be totally impressed
Amazing service all round . From advice to the correct supplements for your pet , I cannot recommend them enough .
The vet support which you get when you have a subscription is absolutely first class- so much more than I had expected.
I 💯recomend YouMove and PawSquad
Telephone calls to vets
The vets were excellent on both calls and I was very impressed with the vet on Sunday who ring me back on Wednesday and apologised. Very good service offered by Paw Squad
WARNING
WARNING. Did not help with my query and when I tried to cancel my membership with them the customer service team was not good at all and told me they charge you for 3 months every month before you're allowed to cancel even if you don't use it so they just basically want to take your money.

Svar från PawSquad
An important and invaluable service
My dog had surgery and had managed to remove a couple of of her stitches with the edge of her buster collar I contacted Pawsquad and spoke to a vet sent pictures and was advised what to do their care and compassion was invaluable I would not have coped with the worry and stress had it not been for them. Also had problems with my membership as it was not going on and the vet I spoke to said she would speak to their IT I was contacted by a lovely gentleman called Levi who sorted it all out for me. This company supplies a fantastic service and their customer service is impeccable. I would not hesitate to call them again if the need arises and I would wholeheartedly recommend them. And I can’t thank them enough for making mine and my dog’s bank holiday weekend a lot less stressful than it could have been.
Dr Raquel Amils-Arnal was amazing
Dr Raquel Amils-Arnal was amazing!
She really listened to my concerns and gave me very helpful advice! She has really put my mind at ease. She took her time listening to me and answering all of my questions.
Just wonderful
Just wonderful, very reassuring advice given which was very welcome. I would recommend this service, so good.
Since registering 3 weeks ago
Since registering 3 weeks ago, I’ve already sought the advice from a Vet for two concerns.
I was the first in the queue both times, so I didn’t have to wait long at all which was such a relief.
The immediate feedback and Report to reference afterwards was fantastic, knowing I could help my Kitten feel better straight away.
I highly recommend signing up!
The team are great and offer some…
The team are great and offer some immediate advise on any issues that I would otherwise have to wait to get into the vets on! Really helped to calm me down and offer some ideas on how to clean the cut on his feet and what to look out for. This is the second time we have used the service and I always make sure to recommend them to all my pet parent friends.
I was very sceptical before using the…
I was very sceptical before using the Pawsquad service but having been very concerned about my poorly dog after hours I thought I’d give it a try. The vet I spoke to was lovely and the advice I was given was so helpful and put my mind at rest until the following day when I could go to my vet. Thank you.
Great service, very thorough
Very reassuring and helpful to have this service available. I was able to speak to a vet very quickly who was very thorough and saw us and then again an hour later. Great service!
Excellent veterinary advice
The vet we spoke with (Dr Angelos Chyrsopoulos) listened carefully to what we had to say, observed our dog via a FaceTime call, and answered all our questions clearly. The advice he gave us was acted upon immediately and may have helped to save our dogs life.
Excellent service I have used a few times
The vet was extremely helpful in sorting out our bichons problem. Thankfully all is now well.
Saved my dogs life
There is nothing more distressing than seeing your pet sick and feeling totally helpless. My dog has recently been diagnosed with diabetes and it’s very unstable at the moment. He is so unwell and we don’t know if he will make it through this ordeal. Over the Easter weekend, he took a turn for the worse. Who would I call early hours of the morning over Easter? Then I remembered my access with Pawboost to an online vet 24 hours a day. Without that vet, my dog would have certainly died! The wonderful lady vet that dealt with us diagnosed DKA (Diabetic Ketone Asitosis) and it is fatal. She arranged where to take him, they even tell that vet that we are on our way, even supplying a sat map with directions of how to get there. It’s a wonderful service and I can’t recommend enough for pawboost members to use this facility.
Ruth the vet has helped massively put…
Ruth the vet has helped massively put my mind at ease tonight with my puppy, she gave me great advice as i suspected my puppy to have an insect bite (bee) she advised to use a cold compress which worked and to crate rest her. After about a 3 hour nap in the crate she came out very playful and was no longer limping. What a great service this is. Grateful to yumove for allowing me to have this subscription!
USELESS
you have mobility issues and think this is an option ? think again before you waste time and money. My cat got a bald patch that can be seen with pictures, whoever spoke with me advised to speak with a vet as they cannot prescribe anything, also didn't get any further advise, just my money down the drain.

Svar från PawSquad
Highly Disappointed – What’s the Point of This Service?
I’m highly disappointed with PawSquad. I booked two appointments—one for my cat’s ear and another for fleas—and in both cases, they simply told me to visit a vet in person. They offered no treatment or medication, making the service feel completely useless. I don’t understand what the subscription fee is for if they can’t handle basic issues. Total waste of money.

Svar från PawSquad
This service is absolutely superb
This service is absolutely superb. The vet I spoke to was really good and I got exactly the advice I needed out of hours for a reasonable price. I'm glad this exists and I'll definitely be using it again.
Efficient and thorough
It’s always an efficient service from the team. Dr Parena was thorough and firm. She put my mind at ease straight away. The reassurance was helpful as it’s difficult to know what to do with tiny kitties who can’t indicate what’s wrong. My kitty has been recovering well. All advice given was easy to follow.
Thank you again for another stress free event to the team from Pawsquad.
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