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I could talk to a vet online on video call. It was easy to show the vet how my dog was acting. The vet showed concern and compassion, and advised me.

Getting an opinion on a loved pet's ailment is not easy, especially in an expensive sector a veterinary support. Yet the chat with a qualified practitioner at no charge (as I buy Yumove joint pills) was so good. The PawSquad consultant gave an opinion that clarified my thinking and helped me form the solution for a way forward. It will be great when PawSquad database can connect with local veterinary practices in my area. Brilliant service!

Utterly hopeless. Chat function would not let me reply. Booked an audio appointment… immediately cut off 3 times when connected. Will be terminating my Admiral pet insurance after this experience. Off to visit a proper vet.

I didn't note how hot it was and my Labrador ended up very poorly with heatstroke so I fired up the PawSquad app and had an emergency consultation with Dr Nuzzo who was superb.

My girl is fully recovered and the service was excellent and just what I needed.

Excellent service, a vet on the end of the phone within minutes. Swithed to camera and a very friendly, reassuring vet was there. Asked to see the dog, checked breathing, eyes and gums. Very good service and put my mind at rest.
Told to ring back at any time if i was still concerned.

Absolutely fantastic service i spoketo the vet on the phone who was thorough and very helpful. I would highly recommend PawSquad.

I am very happy with PawSquad, I have used the service several times for my puppy instead of having to go to the vets and each time the advice from a qualified vet (usually early hours of the morning when she's throwing up!) has been excellent.

It was a Sunday and no local vets were open. I was relieved to have a phone consultation with a vet when my dog was vomiting, staggering and shaking after being given ear drops. His diagnosis was a perforated ear drum and he advised that our dog urgently see a vet for anti-sickness medication. The £28 charge came off the Out of hours vet bill.

Have used it a few times and it’s been great. Really helped me understand my dog and what she was going through. Great app to have to use alongside a vet.

It was very nice talking to a vet. She was very polite and helpful and explained everything.

Really helpful advice from nice informative kind vets, very easy to talk to and the video links are a great way to show the issue you are concerned with. Definitely recommend them especially as there is 24 hour access and even if there are no appointment slots left you can just join and wait for your turn. A great service 👍🏻

Excellent service. 12 week puppy had eaten something that was a potential hazard. Contacted Paw Squad vet who was brilliant. She fully investigated the products data sheet and liaised with a colleague to reassure us that all would be ok. Great peace of mind particularly as this was in the evening. Follow up email the next day to check all was ok. Brilliant add on service to our pet insurance.
Thank you

I had a helpful consultation with a vet who wrote a report to help get an emergency appointment with my local vets. I was seen in minutes and it helped me advocate for getting my pet seen asap locally.

The ease of being able to speak to a vet out of hours is brilliant and the vet I did speak to was so helpful. I’d definitely use Pawsquad again if it’s out of hours and I couldn’t speak to my own vet

I had a problem with my cat, he had cystitis and when I called the vet I was really stressed. He calmed me down and helped me step by step to deal with my worries. The vet was very clear and understanding and made sure I understood everything.

I’m so impressed with Pawsquad. I accessed them through my pet insurance. My dog became very poorly after a late night adventure. During the ups and downs of his recovery I video chatted to their vets 3 times. Each time they gave great advice and reassurance that helped both me and my puppy.

PawSquad is a most wonderful thing! To be able to make contact with a vet so quickly no matter what the time of day for advice and reassurance is invaluable. We treasure PawSquad, are very grateful to all participating vets and would highly recommend it

Bad experience, our cat become very ill suddenly last weekend, too poorly to take to an emergency vet, nearly an hour away. They suggested using paws squad. After filling in information on the app at the payment page the app froze, instead of allowing me to book an appointment. But I got an email saying a payment has been taken. I tried to make another appointment but the app wanted to take another payment. this time I could see the appointments available and there weren’t any for another 12 hours. No customer service to contact either. Wouldn’t recommend based on my stressful experience. I hope at least I get my payment refunded

Absolutely fantastic service, put my mind at ease by video chatting to check my pet over! Couldn’t believe how easy paw squad was to use.

(updated on 29 mar 2026)- see below for the original review. Pawsquad did take efforts to understand what happened and they were fully transparent with me as they went through the process of fixing the bug.

As it happens We had to call the line again, on Sunday 29 Mar evening , and were able to speak to a vet within 2 minutes. So, on the basis of their successful efforts to fix the connection issue, and their transparency, i am upgrading my review to 4* from 1*. Thank you

[original review from 28 feb 2026 follows]
I have just spent around an hour on saturday evening (28 feb) , number 1 in the queue , waiting for a consult. For about 30 min, I have been assigned a vet , but they have not picked up. This company advertises 24-7 service, the reality seems to be that out of hours availability is zero. Poor service at a stressful time.