Patreon Omdömen 

моего подруга забанили за ник повелитель геншина просто так а она туда аж донатила

My experience with go compare was brilliant it was easy to fill
In and it was a good experience all

I had an annual sub that renewed with no warning. I tried to cancel the same day I was charged. A week later this was still showing as pending. I contacted customer service and was told I did not meet their refund criteria with a link to this policy - which said I could cancel within 48h if I did not access content. I tried again to claim on this precise term, but they just said No, no further communication.

So, then I made a Chargeback request to my credit card provider. They did refund and I have now blocked patreon from my card so they can't take any more from me. They have lost my custom for any creator, ever.

It was alright to use BUT I paid for a subscription to access some videos from a creator which turned out to be clickbait. Requested a refund and over a month later havent been refunded. Contacted support but they say they cant refund for clickbait

Charging my bank account for nothing, 20 euro gone down the rat hole patreon, I have to change my bank card since they keep on charging me. Absolutely
ridiculous what this company do. Was happy with the service and as soon as I canceled my subscription patreon went down the rat hole. Useless.

Tried to cancel my membership and the system wouldn't let me. The money came out of my account the next day and I applied for a refund the day the money came out of my account. (Very clearly in the 60 day window that their policy suggests).
Emailed customer support and they said they said they aren't able to authorise refunds, it has to come from the creator - even though it does not state this in the refund policy. I was also told I needed to cancel my membership for the refund to commence, so I did.
34 days later and I was still pending for a refund. it was being "reviewed". I emailed again. They asked me for lost of information relating to my refund, which I provided. Then immediately had a response back saying I was not eligible for a refund, with no explanation as to why. When I tried to enquire the reason and if I was able to receive a refund could I be reinstated for my membership seeing as I was now paying for something I was told I needed to cancel in order to get my refund, I receive an email back from the customer support team, saying they had exhausted all options, their decision was final and all communications were going to cease after that email. I have tried contacting them several times and have had no email in response.
I was confused by the fact that they were telling me they couldn't do anything about the refund in the first emails with them and it was coming from the creator. And then they told me I wasn't eligible for one and there was nothing they could do. Then my refund status on the patreon website said rejected. So it obviously has something to do with them.
Appaled by the lack of customer service from the customer "support" team and how rudely I was treated.
This experience has also made me want to boycott the podcast I was a membership of as they are using a service that doesn't care about their customers and it makes me wonder if the creators do either!?
10/10 would not recommend patreon to anyone!

Horrible. Charged me twice in a month, over $100 for each for the highest tier.

Got in touch and told me that it didn’t align with their “strict refund policy” which I pointed out and referenced their own policy to them and that it absolutely aligned. Never responded and before had gotten rude about how it was finalized because of their policy. Literally went against their own policy. Crazy

Elodie, you know who you are. Stealing money and won’t even pretend not to be thieves. Would rate -5 if possible.

And to add…
Patreon’s refund policy appears intentionally written in a way that suggests consumers qualify for refunds under specific circumstances, while still reserving the right to deny them at “sole discretion” even when those criteria are met.

In my case, I fully complied with Patreon’s stated refund requirements:

• I requested the refund within the required 60-day timeframe.
• I provided documentation showing services were not delivered within the agreed timeline.
• I contacted the creator directly as Patreon instructed.
• The creator failed to deliver the promised monthly one-on-one calls and did not communicate any adjusted delivery timeline.

Patreon’s own refund policy specifically references “item not received” situations and states that creators should clearly communicate delivery windows and notify fans if those windows need to change. That did not happen here.

Despite meeting the exact criteria outlined in Patreon’s published refund policy, my request was still denied. This creates the impression that the policy functions more as a discretionary guideline than a genuine consumer protection policy.

The issue is not simply dissatisfaction or forgetting to cancel a subscription. This involved payment for clearly defined services that were never provided.

Consumers should understand that Patreon’s policy language may imply eligibility for refunds while simultaneously including “sole discretion” clauses that allow the company to deny requests regardless of whether the written criteria appear satisfied.

For a platform handling recurring payments and creator services, this feels misleading and unfair to consumers who reasonably rely on the published refund standards when making purchases.

……..
So use them at your own discretion since they basically can decide whether they want to steal from you or not. Their refund policy basically says it’s up to them, you the consumer essentially zero protection. It’s sad that they can’t properly just have good customer service. I even offered to take credit and reuse for their own platform instead of a refund and they refused even that.

They clearly have enough people using it to be able to provide such services. At this point it’s not even the money, it’s the complete thievery from a large platform.
And I’m sure a LOT of the subscriptions from these reviews are way less than $100 a pop so it’s pretty gross.

Oh and lastly, I requested to speak to a higher up since they would not (Elodie) give me a reasonable reason based on their own policy, and she just stopped responding. Super tacky.

Když si něco koupím tak to prostě nefunguje, zabugovaná stránka...

Do not reccomend, Paid for a membership but never recived it, Support channels dont function and was warned that issuing a charge back may lead to my account removal even if i did not recive benefits i paid for.

On top of this the website does not properly show charges until after payments been made whic hresorts in extra charges.

I’ve completely lost trust in Patreon after my most recent experience.

I subscribed to a creator’s higher-tier membership specifically because it advertised access to complete asset packs and commercial-use rights. After paying, I discovered that most of the promised downloads were inaccessible because the links had been removed. The only mention of these limitations was buried inside locked posts that were not visible before becoming a paying member. Even worse, discussions from other patrons experiencing the exact same issue were hidden inside the creator’s Discord server, which you only gain access to after subscribing.

I documented everything thoroughly: tier descriptions, missing downloads, moderator messages, reports from other patrons, and proof that I made repeated attempts to resolve the issue directly. A moderator even promised the missing content would be restored within 1–2 weeks, but nothing was ever delivered.

After all of that, Patreon still refused to issue a refund. Their response essentially boiled down to: “Refunds are entirely up to the creator.” So if a creator advertises rewards, fails to provide them, and refuses refunds, patrons are apparently just out of luck, even with substantial evidence.

That is an unbelievably patron-unfriendly system. Patreon loves to market itself as a platform supporting creators, but it seems to forget that patrons are the paying customers funding both the creators and Patreon itself. A platform that takes money from supporters while offering virtually no protection when rewards are not delivered creates an environment where misleading practices can thrive without accountability.

I did not go into this looking for conflict. I simply expected to receive what was advertised or, failing that, a fair resolution. Instead, I walked away feeling like Patreon’s policies overwhelmingly protect creators while leaving patrons with little meaningful recourse.

This experience has completely soured my view of Patreon as a company, and I will be far more cautious about ever supporting creators through the platform again.

Can I give zero stars? Rough. 1) From the web interface, if you select a notification (ex. someone responded to you in a chat) it does not jump to the specific topic when selected. 2) As part of the group I am in there is a chat board for members. There is no search on this chat. Really weak. This prohibits community, especially for new members as there is no way effectively look at prior posts.

Terrible.
they are scammers disabled my account after i made a subscription to a creator

Du vol ,pas d'autre nom.
Patreon nous renvoi pour une réclamation au créateur de contenu, pourtant c'est bien eux qui prélèvebnt sur le compte.
Des prélèvements non autorisés 6x6e soit 36€!
Bizarrement même quand j'ai changé de carte bleue le prélèvement automatique s'est fait quand même.

I have very painful experience in emotional regard since I added digital file which to be available to my subscribers, then forgot about the site, when I returned to them (a few weeks later) the file was public..
When I checked it before my absence - it was hiden, I am 99 % certain that I haven't changed anything.. deleted my account immediately!

Jeg vil aflyse mine abonnementer i Patreon, men den funktion er ikke tilgængelig, og der er ingen support funktion man kan kontakte. Støt ikke patreon!

I was a creator on Patreon for almost 2 years, and my experience ended terribly.

My account was suddenly removed without any prior warnings, strikes, or requests to change my content. I never received any notice saying my account could be permanently deleted. After investing years into the platform and building a community there, this treatment feels completely unfair.

What’s even more frustrating is that Patreon still refuses to clearly explain what exactly violated their policies. Support replies feel automated and copy-pasted, and after more than a week I still haven’t received a real explanation or proper human support.

As a creator, this experience made me realize that Patreon does not truly care about the people building content on their platform. Your entire business can disappear overnight without transparency or communication.

I’m now moving fully to Fanvue, and honestly I recommend other creators consider alternatives too. Fanvue offers far more monetization options, AI chat features, video support, and most importantly — actual customer support that responds in less than 24 hours.

Very disappointing experience with Patreon.

I would advise anyone using Patreon for a subscription to find an alternative platform. Dreadful customer service, terrible platform and essentially operated as a scam. They charged me £500 for a service I have not used and refuse to even consider issuing a refund.

Absolutely terrible customer service.
They told me to wait for more than two weeks just to tell me that they won't do anything lmao. Never using this platfrom again.

I have lost 50 subs this month. Due to Patreon not working correctly. The members cannot get payment to go through. Always issues with the site. It does no good to contact Patreon. They launched a chat feature, which several members cannot access due to technical issues on Patreon's end. And took away the shop feature, so I can no longer sell, but have to do it through posts. And they did not tell me that I would have A LIMITED AMOUNT OF STORAGE for posted content until I was about to run out, and would not be given more once I ran out. Which meant I had to start posting my content elsewhere with links. On a platform that is all about creator content! Note: I have been on Patreon for over 7 years. I see no other options that don't require you to pay up front, so I continue to lose people due to Patreon tech issues, and have to work harder to get more.

I paid over £20 and subsequently, on the 27th of the month, cancelled my membership so that I wouldn’t get charged any more. Subsequently over £180 was taken out and a letter in response to my complaint merely told me how to cancel in the future but took no responsibility for the fact that my cancellation seems not to have been registered.
I very rarely leave a review unless it is positive but this is an exception. I will not go so far as to say this site is run by scammers or is fraudulent but it is certainly a site to be avoided.