Indigo Omdömen 

Absolutely a nightmare to access the app, or the machine to pay. The attendant was abrupt and short, with no 'time' to help with questions.

It speaks volumes about a company if 93% of the reviews are bad. My experience is comparable to many others here.

My partner had purchased a 2 day pass online and (unbeknownst to him at the time) the autofil failed to include the last 3 digits of his license plate.

He received a ticket during the time he had paid for parking, and we reached out to Indigo to rectify the matter, they failed to provide a solution. They were able to confirm that he had paid (and had the receipt) but said they would not do anything to either resolve the ticket or offer a refund for the parking purchased.

We were told our only option was to connect with the city (even though it was an indigo employee who left the ticket). Unfortunately the city was unable to help as it was an indigo agent in an indigo lot. We will need to speak to a judge to resolve the ticket.

The agent we spoke to told us that the only thing he could do was provide us with a managers email, but that it was unlikely the email would even be read considering how many complaints they receive. If a company receives so many negative emails that they don't bother to read it, that's a sign they need to change their business practices. It also shows that they have no regard for their customers.

If you have any other parking options available, I would recommend staying clear of Indigo. They have the most unhelpful customer service and according to other reviews mistakes are exceptionally common at the cost of the customer.

We stonden geparkeerd in Indigo garage in Nieuwpoort en hadden een 4 dagen abonnement. Ik had nog gevraagd of ik tussendoor in en uit kon rijden en er werd bevestigd dat dit kon. We hebben echter elke keer dat we buiten reden moeten bellen aan de slagboom want die ging nooit open. Zeer vervelend!!

I have read the reviews and echo the sentiments of the customers on here. I parked on September 15th at the 55 Gerrard W Toronto lot and the ticket I purchased also had the wrong amount and time allocation on the ticket. I purchased an additional ticket and when I emailed the contact address found the email was not valid. The representative on the phone was rude and cut me off and gave me a number to cellphone that was not a business cell. The call went to voicemail. I have not heard back. Any easy way from these companies to make quick money knowing that lack of accountability and customer service means eventually customers will give up.

We parked at Saint Denis Basilique for 2 nights and someone broke in to our car. The site said that is was a secured parking space but anyone could walk in and there was no security at all. A lot of homeless people were sleeping in the parking and many people were running around and escaping through the emergency exits. It was terrible! We saw people making drug deals in the parking and people running with stolen goods. It was scary, gross and very unsafe

Abhishek was really awesome actually I forgot my boarding time I was just relaxed at the waiting Hall. But he called me and reminder about the flight schedule. It's really awesome and much appreciated. I found the best service from Indigo. Much appreciated Abhishek 💯

Used the machine at Kingston, Ontario VIA rail station and was given a ticket that didn't have the correct information (Wrong license plate, wrong dates and times)
I then used the app and I was double charged. Tried to contact customer service to resolve the issue. Never heard back from them. Very poor customer service. Very disappointing

Disgraceful. Paid my parking online, an hour before the warden slapped a ticket on my car. Then spent time in the appeals process before the ticket was cancelled. No apologies, nothing. What an utter waste of time, not just for me, but for their staff as well.

Why is there no zero star rating is all I can say. Appalling, fraudulent thieves.
3 times I have been fined for supposedly not having or displaying a ticket, all 3 times i had one, registration entered and ticket visible in the car. One time apparently it was not in the exact position on the windscreen, one apparently not readable (well it is your ticket not mine indigo!). Of course as everyone else points out, laughable corrupt appeals system. Purely money making and totally criminal operation for the way it is run to make money out of genuine customers who have paid and parked in accordance with the rules. I do not know how they have been allowed to legally continue business.

Double charged us in one of their Paris car parks. Have emailed but are yet to reply. This was after we waited 20 minutes to get out of the car park and missed our train out of Paris as a result. Hugely expensive. Had issues with them a week earlier. None of our credit or debit cards were working on their pay machines and it took ages to get out. STAY AWAY

Unfortunately, i didnt check online reviews of parkindigo before i go ahead and rent tge park with them .. but wait a minute, i rented with Impark first 4 months then parkindigo took over :(
I rented the park on monthly basis, and they took over with a condition that if you need to stop rent then you should give a 30 days notice .. huh what about individuals who can end their contracts within 2 weeks??? I got my contract ended on first week of November and gave me 2 weeks of notice to leave but parkindigo insisted to charge me additional month (December 2019)?because i informed them on first week of November 2019, paid month .. they charged me another month for nothing just because they came with condition in their paper and we are forced to accept because they took over and charged me a month i didnt use the park .. she ( parking supervisor) at 69 yonge st. Toronto office, said we are running business too and we need to protect our business then she said indigo is 600 billions company and she didnt like my tone .. i have the right to complain and ask parkingIndigo managers to change the condition for individuals to be 2 weeks of notice instead if 30 days

Awful!
Wouldn’t recommend. Falmer station only have around 10 spaces which are gone instantly. To get a space you would have to get there super early. It’s a rip off

Not even worth one star. Saba’s staff are rude and dishonest. Should be shut down.

Absolute joke of a company, conmen in disguise, very poor customer service.
Parked with them few weeks ago Big mistake would not use them again if i had the choice.
They lie and try to catch you out even with evidence they pretend you dont know anything.
I think most people pay just to close the case as your time is more important.
Legally robbing people, so if you pay for 3 hours and stay for 2 win win for them but if your late 1 hour they will sting you without even a chance to pay the difference.
DO NOT USE THEM.

Obscene parking ticket fees, appalling customer service, absolute shambles of a company.

Just avoid parking at any indigo or SABA car park

Awful company. Car broke down so I had to use a different car on the day. Booked a new parking for the different car but because I didn’t tell them within 2 hours of the start of the original booking they refuse to refund.
Expensive, poor app and poor service with obviously hidden sub clauses in the agreement.

Good app, but poor interaction. However, they deal with their errors quickly and efficiently. I have paid for the parking day and continued my journey. For some reasons when I came back, I have discovered the yellow surprise stuck to my windscreen. First emotion: "W-T-F!" Next minute I just ignored it and went home. Trying to follow the appeal guide after inserting my fine details I have been surprised again. The fine was automatically cancelled. So, I believe it is more of sneaky human hiding somewhere nearby waiting for you to step out of the car and immediately stick a notice because my notice was issued right 5 minutes after I have stepped out of my car and while making a payment. Good job correcting own mistakes. I would give them a chance

This company is a fraud and only gets 1 star becuase you can't score 0.

I parked and paid over the app which was quite erratic and eventually confirmed payment. A month after I received a penalty notice of £100. I immediately called Saba and they confirmed a new debit card was updated on the day in an effort to make payment. Somewhere due to their incompetent IT infrastructure, payment was confirmed to me but was not actually completed.

I appealed and during the appeal period, the same thing happened and i sent a screenshot to them, that day i had to pay by phone just to be sure, which is more expensive than the app.

Eventually my appeal was rejected and i had to pay for the incompetence of their app and website.

Its simple, if the app is faulty, fix it and stop defrauding innocent users. This is the first time i have ever given a public review but people need to know this.

Disgraceful company! I recommend no one should use it unless you are prepared to be fined for no reason.Sunday parking fee was paid as per day rate, they would still claim that it was not paid on time, so fine you £100.Regardless your appeal and the evidence you provided, they are only interested in taking money out of your pocket without any consideration. By the way, Customer service would not care less if you complain because they are not under any regulatory organisation so they can do what ever they like! Shame on them!

Utterly useless app that leaves you infuriated. Huge increase in parking cost when it all started. Cant delete old cards from the app. Garbage.