From the moment I spoke to Jill I knew she would look after me, she was easy to talk to, happy to talk me through different cruise lines pros and cons but most importantly happily changed and requo... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
They may be a new company with only five years trading, but they also gave us five star treatment and service to add. Nicola was always in our loop, for the 2 to 3 weeks it took us to decide our world... Se mer
Kathryn at Panache was fantastic in assisting us booking our Antarctica cruise. She had been herself and passed on her knowledge. She also gave a fantastic price. First time of using panache and won... Se mer
This is our first cruise and we wanted it to be just right. Our Cruise Connoisseur Joe Hawkins was knowledgeable, gave great suggestions and our booking went through smoothly. We look forward to saili... Se mer
Företagsinformation
Skrivet av företaget
Established by James Cole the founder of many of the top cruise retail companies in the UK - Panache Cruises is a specialist in Ultra Luxury cruises and expedition cruises. Exceptional customer service with exclusive deals from the worlds most prestigious cruise lines
Kontaktuppgifter
Strawberry Fields, PR7 1PS, Chorley, Storbritannien
- 01615138200
- info@panachecruises.com
- www.panachecruises.com
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 37 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Professional, knowledgeable and friendly service
Wendy was professional , knowledgeable and friendly and nothing was too much trouble .
Thank you Jill
Can't recommend Jill Hurst at Panache enough in booking my Silversea cruise. She was clear and concise about the price structure and everything else involved. Her quote was clear and very informative sent on email. One other thing she was never pushy, just an absolute pleasure to deal with. Thank you.
Kathryn Waites provides help, advice and an insight into pricing.
We started to use Kathryn Waites a few years ago and have enjoyed her help and advice in booking various cruises around the world.
Kathryn has helped us navigate the complicated and competitive nature of cruise pricing and Panache's 'Founders Points' reward us for our loyalty.
Very professional
Speak to Karen
Speak to Karen, I can't rate her highly enough, she held our hand from the start and apart from booking the cruise and cabin we wanted, she managed to save us £1100. We will definitely use Panache again for our next cruise.
Wendy was incredibly helpful and…
Wendy was incredibly helpful and answered all our questions quickly and efficiently. We've booked our cruise with her and are very much looking forward to our holiday.
Exemplary Customer Service from Elitsa
We had a difficult decision to make regarding joining friends on the cruise ship Aramara Pursuit leaving Singapore for a one week cruise to Hong Kong in February 2027.
As we need to consider the welfare of our elderly parents it is important that we ensure we choose the right Cruise operator and arrange adequate insurance cover should the need arise to return home or even have to cancel the trip altogether due to illness etc.
Ultimately of course the decision is ours and Panache can only give guidance on this issue.
Our cruise connoisseur Elitsa Nixon was exemplary in helping us select this cruise and hotel accommodation to suit our situation.
She was was extremely patient and helpful whilst we tried to reach the right decision.
I am happy to say that our cruise with Panache is now booked and we look forward to joining our friends on board the Pursuit in Singapore in February.
This is in no small part thanks to Elitsa who really understands not only the product she is selling but also is emphatic to the particular needs of her customers.
A job well done and a holiday we are really now looking forward to.
Alan
As first time to book a cruise we…
As first time to book a cruise we called several times to clarify our concerns and Nicola was always helpful and ready to answer.
Whilst also being patient as we took time to think things over.
Very good personal service.
First cruise
Friendly and straightforward booking
Booking process was straightforward with Felicia who was very friendly and patient.
Katy Brennan at Panache was very…
Katy Brennan at Panache was very efficient and effective all the way through the booking process. I have no hesitation in recommending Panache
Superb customer service …
I cannot praise Nicole Barrett more highly for arranging our upcoming South Caribbean Cruise on Azamara Journey.
Nicole was very knowledgeable, experienced,pleasant, professional and incredibly helpful. She spent considerable time explaining all options available to us and was extremely approachable whenever we had questions or queries.
We spoke on several separate occasions before booking and always was pleasant , listened with nothing appearing to be too much trouble. My wife, Laura and myself felt we had a definite connection with her and were confident in her recommendations.
I’m sure she is a very valued member of the Panache team.
I must also say that whenever I phoned and Nicole was not immediately available, colleagues were equally pleasant and helpful and arranged for Nicole to call back.
We have been most impressed with Panache’s customer service.
Ben Knowles handled everything very…
Ben Knowles handled everything very well.
Most efficient but also friendly and helpful
Louise was very helpful and did her…
Louise was very helpful and did her best to get us a good deal and sorted everything very quickly
She explained everything very well and made everything easy to understand
It wasn't cheap but the best that could be got
As expected an excellent service
As usual Nicole provided us with an excellent service. She was very patient when dealing with our endless questions. We are very happy with the end result. We would always recommend Panache and her to anyone who wants to book a cruise.
Panache Cruises - reliable efficient and friendly
We have dealt with Panache Cruises (Jill Hurst) for a number of Silver Sea Cruises and without fail, Jill continues to handle our requirements and bookings with expertise, efficiency and very friendly. Nothing is a problem, even going the extra mile when she is supposed to be off duty. We have no reason at all to use any other Cruise or Vacation agent for our luxury cruises.
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