Logotyp för pale green dot
Besök webbplatsen

pale green dot Omdömen 

240
•
TrustScore 4.5 av 5

4,7

Frukt- och grönsaksbutik
Skriv ett omdömeBesök webbplatsen
Skriv ett omdöme

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

These guys saved me during 2020 lockdown, as nothing else from online groceries was working, while pale green dot delivered next morning. Minimum packaging and local produce. I love the cheese box and... Se mer

Betygsatt 5 av 5 stjärnor

I can't praise Pale Green Dot highly enough. I've been a customer since lockdown 1 and I've never been disappointed with their produce - always so fresh and a real variety of fruit and veg that change... Se mer

Betygsatt 5 av 5 stjärnor

Great veg and fruit box delivered yesterday. A wide variety of fruit, kiwi, apple, pear and bananas and of veg. all of excellent quality. Especially enjoyed the little vine tomatoes. Thanks Pale Green... Se mer

Betygsatt 5 av 5 stjärnor

I’ve been using Pale green dot since March last year. What an godsend from the first delivery of fruit and vegetables at such a difficult time. I have tried different boxes throughout the year and the... Se mer

Företagsinformation

  1. Frukt- och grönsaksbutik
  2. också i
  3. Slaktare
  4. Vinbutik

Skrivet av företaget

A sustainability-driven fresh produce company, working to close the food loop one veg box at a time

Kontaktuppgifter

4,7

Utmärkt

TrustScore 4.5 av 5

240 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,7

Alla omdömen

(240)

1 omdöme under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer
Betygsatt 5 av 5 stjärnor

Saturday highlight

I get the juice box and premium veg and fruit. Nothing disappoints. Variety is maintained, but trusted favourites, tomatoes, always pop up.
I actually had a query about the order this week, but it was sorted with care, speed and good humour.
5 Stars all the way.

9 maj 2021
Betygsatt 3 av 5 stjärnor

Must do better

The box arrived and was well presented, the produce was ok, the lettuce was limp and the fruit selection was poor in my opinion.

9 maj 2021
Logotyp för pale green dot

Svar från pale green dot

Hi Trevor, thanks for the feedback. All of our vans are refrigerated so the lettuce should have arrived in better condition. Please contact customer support on hello@palegreendot.co.uk and they will refund you for the lettuce.
With regards to the fruit we try to source as much as possible from the UK and when that isn't possible from Europe, so during the winter and spring time (when the bumper summer and autumn seasons have yet to kick in), produce choice can become more limited. We've fed this comment back to the procurement team who will review the box contents for the week.
Thank you for supporting Pale Green Dot

Betygsatt 5 av 5 stjärnor

Recommended

All good, thanks

5 maj 2021
Logotyp för pale green dot

Svar från pale green dot

Hi Tom,

Thanks for getting in touch with us about this and apologies for the poor communication - this clearly should not have happened.

We've looked into it and it appears that there was a breakdown of communication in customer services. When the other element of your delivery was made it was flagged with customer services that the venison boxes weren't part of that delivery. They were supposed to contact you to update you on the status and ask if you wanted your order refunded or rescheduled. But this clearly didn't happen.

The operations team, not hearing that you wanted a refund from customer services, automatically rescheduled your delivery for tomorrow (we only collect the venison boxes once a week).

We've refunded you for one of the boxes as small way of apology - we hope that you enjoy them when they arrive tomorrow.

We'll follow this up with an email to confirm your refund and check if the delivery day suits.

Betygsatt 5 av 5 stjärnor

Excellent quality fruit and veg

Excellent quality fruit and veg, highly recommend, and good value too! So far we've tried a Veg and staples box, Fruit box and a Premium fruit and veg box - all have been great. Next day delivery is an additional bonus when you've run out of milk or eggs, for example.
Overall, I'm very happy with my choice.

2 maj 2021
Betygsatt 1 av 5 stjärnor

Not worth the money

I had a small fruit and veg box delivered. I really wanted to like it, but the quality just wasn’t there.

The box was £15 and it included 2 badly bruised apples, a mouldy lemon and 4 squidgy potatoes. The rest was fine but hardly worth the money: 1 courgette, 1 red pepper, 3 onions, a bunch of the smallest beetroot I’ve ever seen, 5 small carrots, a bunch of bananas and some strawberries.

Had I bought this myself at a shop, it would have come to more like £8 and nothing would have been bruised or mouldy.

1 maj 2021
Logotyp för pale green dot

Svar från pale green dot

Apologies for the poor experience you have had with us.
It is very unusual for our customers to receive bruised products as we have a team who check produce quality of everything before they go into boxes, however there will of course be an occasional lapse in judgement or an unseen bruise.

As you can see from the reviews below the vast majority of our customers are incredibly happy with the quality and value of our boxes, we’re sorry to disappoint you on this occasion.

Please contact customer services and they will process a full refund for you.

Betygsatt 5 av 5 stjärnor

Arrived

Arrived. No plastic packaging. All healthy fresh and delicious. Recipe suggestion cards for the dried figs/non obvious ingredients would be a potential idea as would an email saying what’s in the box (I tend to do my shopping on a Monday too so I can see what other things I might want to buy).

29 april 2021
Logotyp för pale green dot

Svar från pale green dot

Hi Adam,

Thanks for the great review and ideas on box updates etc.

We've just been talking about creating a fortnightly email to customers highlighting what will be in their box next week. Hopefully we can get this off the ground and into everyone's inbox in the next few weeks!

Thanks for shopping with Pale Green Dot

Betygsatt 4 av 5 stjärnor

Good quality and value. Though portions may have reduced

First off, I do like the quality and offering of the small fruit and veg box. It’s good value for the freshness and delivery to door.

However, the last box felt a bit smaller in quantity (and includes potatoes and carrots). In two meals I have used up a good amount of the veggies already which normally last me for the full week in the past. This is the first time I’ve subscribed rather than buying the one off boxes. Not sure if that’s impacted the quantity of the boxes at all?

28 april 2021
Logotyp för pale green dot

Svar från pale green dot

Hi Ellie,
Great to hear that you are loving the quality and variety of the produce in our small box. We can assure you that the boxes for subscription v one off purchases are exactly the same with the exception that you get free delivery on any subscription box.

We took out potatoes and carrots from the last box (and replaced these with other items) however several customers have since said that the box felt smaller without them plus they form part of their weekly recipes - so this may have been why the box felt a little smaller.

And moving forwards we'll be keeping potatoes, carrots and onions as a staple for all the veg boxes (with the exception of the potato free box of course!)

Thank you for shopping with Pale Green Dot.

p.s - thanks for updating re carrots and pots - we've flagged this to our packing team to review.

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer