Ownaj Omdömen 138

Very human! The representative did not feel like a robot and actually texted as if it was a friendly stranger online! 10/10!

Nosotros hicimos una compra en Abril somos de Chile,llevamos más de 4 meses esperando un pedido,sin recibir respuesta por parte de ellos.hace poco logré comunicarme con ellos,me reenviaran el envio porque se extravío :( pero han respondido ojala llegue el producto!

I ordered some merch in dec 2023 by youtuber mr roflwaffles, tshirt, keychain, etc, ~$60usd. I figured it was coming out of uk where he is based so i didn't think to contact customer service until about March and they said "So sorry for the long wait! It sadly appears your order was somehow lost in transit. We will have a replacement sent out to you right away!" About a month later i reached out again and asked for tracking info and got no response. Then over the course of several weeks i reached out again through multiple emails just in case i was blocked to see if i could still get it, my money, or even store credit. I haven't heard from them since. (Update - they reached out 8/29 and shipped it promptly. I have finally received it after being disappointed for a while, but now I'm happy)

I made an order from a partner of Ownaj. The partner has done more updating through Instagram than Ownaj has. I ordered a plushie 02/2024. Every update on delays, I found out on Instagram through the partner. No emails from Ownaj. I emailed support and three weeks later, I received a response. After paying $20 for shipping, I asked if there was anything that could be done, because to pay that much for shipping, I did not feel it was fair to still not have my product!

They offered no compensation and said the product was simply delayed. That was the first update I’d received from Ownaj themselves. It is now July and I still do not have my product.

To anyone looking to partner with them to create plushies, DO NOT!!! Go elsewhere. The customer service is lacking. Had they refunded me for shipping, I would not have written this review. But it’s ridiculous to pay that much in shipping for a product to not be shipped for five months, when the original anticipated month to be shipped was May (3 months)

Esta empresa es una estafa total. Hice un pedido, me llegó un mail al día siguiente que decía que mi pedido estaba en camino y no ha sido así. Han pasado tres meses y no he recibido nada. Les he escrito varios mails y no han contestado a nada. No se os ocurra comprar porq no va a llegar nada. Por mi parte se van a llevar una denuncia y animo a todos los que os haya pasado lo mismo a que también lo hagáis.

Please do not order from Onaj, they are scammers. I preordered a plushie in January 2024 and it was supposed to arrive in May 2024. It didn't. They will not respond to my emails. I have asked for a refund, still no reply. Buyer beware.

Here's the situation. In April I made 2 big orders, 3 plushies each.
The first order I asked to delete it the same day after receveing the confirmation email, because of an afterthought,
For the second order they didn't even sent me the confirmation email, and after seeing the many other rewievs of people losing their money and reporting my same issues, I've asked to delete this order too.

I've already made this requests multiple times, either via email or their site, and they still didn't responded even once.
As in the title, both orders make up to something around 221€ (236$).
I'll update this review if the situation is resolved.

Update 23/06/2024
I received an email telling me the 3 Nila pulshies (the order I asked to delete since the day I made it) has been shipped on 24/06/2024
Still didn't receive the email for the 3 Maggie plushies I ordered the 24th of April, despite the payment showing on my bank account.

Loved my Mat from Florkofcows! It took a little longer to arrive because of a preorder but it was worth the wait and they always reassured me of it's arrival. Thank you Ownaj!!

I ordered Pump & Skid Mini Plush Bundle back on November 27, 2023, they said they shipped it out on December 2nd, today is April 26th and I haven't received it yet, I contacted them asking for a tracking number but they never replied back not even an acknowledgment the email was received. This is a total scam.

Ordered a shirt from them several months ago and never received. Website has a conformation the order was placed but has yet to be shipped. Tried emailing them twice with no response on either one. Be wary of Ownaj!

Although initially my order got lost in the mail, the reply from support was both quick, efficient and really kind towards my situation, and got replaced. I am really thankful for the hard work that is being done handling so much, so thank you for your work. It does make me wish to return as a customer even more so!

At first I was a little worried if the order would be sent or not, happily everything came perfect, the product is complete, without any problem!
However, the product may take a while to arrive in your country depending on where you live, mine took 2 months, yet they inform you of each step of the export and import process.

TL;DR: Received wrong plush, got sent a replacement that didn't arrive and got sent another replacement. Great company!

I ordered a plush, which arrived in the wrong color. I contacted Ownaj on Twitter, explained what happened, and a day later they sent me a reply- with a tracking number for a new plush! After a few months of the package being stuck somewhere with no change, I contacted Ownaj on Twitter again. A day later- and I receive another tracking number, through a different carrier! Amazing costumer support, and great quality of plushies.

The support here was amazing. I missed my DHL delivery and it was returned to them. I contacted them and it was sent again (I paid for shipping as it was my error the first time).

After some weeks I finally got my package, a small flork plushie.

when the t shirt i ordered was misplaced, customer service got busy looking for it, found it, and shipped it out to me in less than a week.

i really appreciate their time and attention in helping with my order and will be ordering again.

Ordered two of the same product on December 17th, 2021. One for me, one to gift to a friend.
Package arrived over two months on February 24th, 2022, only was able to keep it after paying customs, which I can understand.
Now, to my surprise, there was only one product. Fortunately, I planned way ahead and my friend's birthday hadn't passed yet, so I could give them their gift.
But the product I ordered for myself did not arrive soon after. It didn't arrive at all.
Wrote about it on March 25th, 2022, got a reply five days later telling me they'll sent me a replacement.
Nothing on October 29th, 2022. Sent a new message then.
They asked for a new address on November 8th, 2022, which I provided (although my address worked just fine for the first package).
Asked for a status update on January 10th, 2023. No reply.
Asked for a status update on February 21st, 2023. No reply.
Today is May 11th, 2023, and I still haven't received anything. I didn't send another message, might do, might see what I can do to get justice as I paid for two products but received only one and I'm getting ghosted by customer service. Terrible experience.

UPDATE: After posting my thoughts on Twitter, they got back to me, and while communication was (again) spaced out for two months, they eventually sent (another) product. Which I received this time, and in good quality, too! I don't know what happened here, but I suppose I finally received my order. It's weird it had to go to such extremes and even weirder it took that long to get resolved, but I guess if you're not after time, you'll eventually get what you want? It feels very weird as they at the same time seem not to care but again, they went to big lengths to get me satisfied. So I suppose that's that. Thanks for the support!

It took a year and a half to send me my order. After multiples emails and asking for a refund. An item is still missing.

I had some issues with ordering, but the owner had sorted it out through email and had also sent me a tshirt with the money i had gotten refunded.

Excellent product, fantastic customer service!

These guys are great, when USPS lost my Flork plush I emailed the guys and they emailed me and sent a new one. I live in the UK and will be ordering again from Ownaj. They were and are brilliant 🙂🙂😀