Our dining table and chairs arrived today and I cannot complain. Lovely delivery guy who helped with assembly. The table has a beautiful aged patina which is exactly what we wanted for our rustic barn... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Placed our order in April, we chose a matching set of Farmhouse Pine chairs and the grey cushions to fit with them, lead times expected. They are absolutely beautiful and we are really glad not to hav... Se mer
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So disappointed!! We ordered some Wiltshire Slat Back Chairs, that had been advertised on their Instagram page. We were so pleased this company had some, even though the delivery could be as l... Se mer
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Avoid at all costs! Deeply disappointed with this company and their false promises Ordered in good faith in April with a 6-12 week lead time, no proactive communication what so ever and wh... Se mer
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2,8
Medel
22 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 92 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Order never arrived
Order item in October they have not arrived and company not replied to my email. They have not ph be number and Instagram has blocked communication
Avoid
31 januari 2026
Omdöme utan inbjudan
Svar från Outlethouse
We understand concerns like this and want to clarify a few key points for anyone reading.
Outlet House is a small, family run business and we work very differently to traditional retail. Every order is sourced, sorted and matched by hand from pre-loved pieces, many of which are heading to landfill unnecessarily which means timings can vary depending on what comes through our batches in terms of condition and variability.
We are clear on our website that lead times can sometimes extend beyond initial estimates and where this happens customers are updated directly. We also update our website accordingly and now provide clearer month by month delivery guidance for new orders.
We do respond to customer emails and all communication is handled personally.
We don’t use automated systems or third-party customer service.
If a customer decides not to continue waiting, we will always cancel the order and issue a full refund.
In the rare event that something arrives damaged, replacements are arranged or items are collected and refunded.
We fulfil a large volume of orders on an ongoing basis, the majority of which are completed without issue and while we don’t actively request public reviews, we do deal with all feedback directly with our customers.
As with many businesses, public reviews don't always reflect the full picture of day to day orders and customer interaction.
This way of shopping won’t be for everyone but it is a more considered and sustainable alternative to fast furniture, which we are proud to be part of and we value every customer who chooses to support the way we work.
The suggestion that our business is a “scam” is not an accurate reflection of how we operate or the volume of orders we fulfil and we will always continue to operate openly and transparently.
Awful quality. Not replying to emails to return items
We ordered chairs in July, which were delivered in November and were all broken. They were snapped and had multiple screws poking out of them.
We have been trying to arrange collection ever since but cannot get any response from customer service.
Please note this is a scam
30 januari 2026
Omdöme utan inbjudan
Svar från Outlethouse
We understand concerns like this and want to clarify a few key points for anyone reading.
Outlet House is a small, family run business and we work very differently to traditional retail. Every order is sourced, sorted and matched by hand from pre-loved pieces, many of which are heading to landfill unnecessarily which means timings can vary depending on what comes through our batches in terms of condition and variability.
We are clear on our website that lead times can sometimes extend beyond initial estimates and where this happens customers are updated directly. We also update our website accordingly and now provide clearer month by month delivery guidance for new orders.
We do respond to customer emails and all communication is handled personally.
We don’t use automated systems or third-party customer service.
If a customer decides not to continue waiting, we will always cancel the order and issue a full refund.
In the rare event that something arrives damaged, replacements are arranged or items are collected and refunded.
We fulfil a large volume of orders on an ongoing basis, the majority of which are completed without issue and while we don’t actively request public reviews, we do deal with all feedback directly with our customers.
As with many businesses, public reviews don't always reflect the full picture of day to day orders and customer interaction.
This way of shopping won’t be for everyone but it is a more considered and sustainable alternative to fast furniture, which we are proud to be part of and we value every customer who chooses to support the way we work.
The suggestion that our business is a “scam” is not an accurate reflection of how we operate or the volume of orders we fulfil and we will always continue to operate openly and transparently.
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Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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