Original Duckhead Omdömen 

176
TrustScore 4.5 av 5

4,6

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I have had a query with Original Duckhead with regards to my recent purchase. They have been very quick responding to my query and have kindly sent me a replacement. They have been very understanding... Se mer

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Betygsatt 5 av 5 stjärnor

I had a really great experience with Original Duckhead’s customer support. I purchased one of their umbrellas from a local boutique and unfortunately discovered it was damaged when I opened it. I reac... Se mer

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Betygsatt 5 av 5 stjärnor

After just over a year, I noticed a non-structural component of my umbrella had come out. I reached out directly to the company and received excellent help and resolution, despite having bought the um... Se mer

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Betygsatt 5 av 5 stjärnor

o Duckhead Original é um mimo, suas cores são incrivelmente alegres, dá vontade de ter todos, usar como uma peça do look é a solução! Estou no Brasil, comprei e em poucos dias recebi meus Patinhos, e... Se mer

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Företagsinformation

  1. Butik för modeaccessoarer

Skrivet av företaget

We are a woman owned and led Company dedicated to producing joyful, functional, and considered designs. We work with recycled, recyclable, biodegradable, and sustainably sourced materials.
 Our umbrellas are handmade using age old techniques adapted to our modern-day usage and built to last beyond the season. Our design ethos is simply that a well-made and fit for purpose umbrella can be both functionally useful and a coveted accessory cherished for many years.


Kontaktuppgifter

4,6

Utmärkt

TrustScore 4.5 av 5

176 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,6

Alla omdömen

(176)

40 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

I originally wrote a poor review since…

I originally wrote a poor review since it took awhile to receive my umbrella. I am sorry. I didn’t realize the time frame in shipping to the US from the UK.
The umbrella is adorable. My niece will love her new pink umbrella. Again, I do apologize.

9 november 2022
Omdöme utan inbjudan
Logotyp för Original Duckhead

Svar från Original Duckhead

Hi Mrs Bage

Thank you for taking the time to write us another review. We are happy to see that you have received your umbrella.

Best,
The ODH Team

Betygsatt 5 av 5 stjärnor

Great customer service

Great customer service. Had a problem with my order but it was resolved very quickly. Lovely umbrellas, great colours and quality materials, I would definitely recommend.

5 november 2022
Logotyp för Original Duckhead

Svar från Original Duckhead

Hi Catherine

Thank you so much for your review!

Regards,
The ODH Team

Betygsatt 5 av 5 stjärnor

Lovely Umbrellas

The shopping experience is easy and there is a lot of variety in colors
The umbrellas are beautiful!!

25 oktober 2022
Logotyp för Original Duckhead

Svar från Original Duckhead

Hi Carolina

Many thanks for your kind review!

Regards,
The ODH Team

Betygsatt 1 av 5 stjärnor

I have not received my order or any…

I have not received my order or any indication or any indication of when it will be delivered

19 oktober 2022
Logotyp för Original Duckhead

Svar från Original Duckhead

Hi Paul

Thank you for your review. I can see that your parcel has been delivered on the 21st of October. We are sorry for the delay that has been caused by the Royal Mail strike here in the UK.

Best wishes,
The ODH Team

Betygsatt 5 av 5 stjärnor

Our Zachary Quack umbrella

I got an umbrella for myself (instantly named Zachary Quack, by the three year old) and it’s lovely yellow colour has instantly brighten up rainy day walks.
We have already brought another as a present for Granny, so she can join in the rainy day fun as well.

Great fast service and really beautiful quality.

3 oktober 2022
Logotyp för Original Duckhead

Svar från Original Duckhead

Hi Rose,

Thank you for taking the time to review us, we appreciate your kind words. Great name choice for the umbrella!

Best wishes,
ODH Team

Betygsatt 1 av 5 stjärnor

Wrong order

Hi. I received the wrong order. I ordered one yellow, one red, and one lilac umbrella (one for each of my children) and I received one green.

2 oktober 2022
Logotyp för Original Duckhead

Svar från Original Duckhead

Hi Bethany

Thank you for flagging this to us and for allowing us to rectify this issue. I am happy to see that your replacement has been received.

Best,
The ODH Team

Betygsatt 5 av 5 stjärnor

Outstanding product

Outstanding product. Excellent customer service.

28 september 2022
Logotyp för Original Duckhead

Svar från Original Duckhead

Hi Sally,

Thank you for your review!

Best wishes,
ODH Team

Betygsatt 1 av 5 stjärnor

Where is my umbrella??

Ordered 2 umbrellas on 21 July 2022, they said there would be a small delay for one, which was fine because it was still to arrive before 24 September when I needed them.
When they arrived on 31 August one was broken. I advised the same day, provided photos, asked them to replace it (which they agreed to do) and reminded them we were leaving on 24 September and that it needed to be received before then.
Its 22nd September, I paid $57 for a sustainably made and good quality umbrella to take with me last July, WHERE IS IT????

Updated: To make matters worse the company contacted me to ask me to remove this review because it might impact on their business. Even though I still have not received the product & it's likely will not I will because I am leaving this address tomorrow morning... they think it's arrived at a depot in a city near me, so that might be alright?? (maybe it has arrived there, but I don't have it!). They seem to focus the blame for this on the mail service, even though they delivered a broken product in the first place.

Updated: they agreed to refund the money for one of the umbrellas around 27 sept, over 2 months after product was originally purchased. They refunded $52. The cost of there umbrellas listed for sale is $57, the average cost for an order of 2 umbrellas was just over $61 each, so looks like I still get to pay the shipping because I received one of the umbrellas they sent. That IS cute.

I ordered 2 umbrellas from another company but thought my kids would prefer the ones with ducks. If I had just ordered all from the other company in the first place I would have saved myself a lot in hassle and would have paid only one lot of shipping fees, I still need to buy another umbrella when I can so that will be shipping fees X3.

I'll say it again, very poor 1 star

22 september 2022
Omdöme utan inbjudan
Logotyp för Original Duckhead

Svar från Original Duckhead

Hi Alison,

Thank you for your review. We are sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. Due to the Royal Mail strike here in the UK, our parcels were taking a lot longer to be delivered and please accept our apologies for the inconvenience created.

Best wishes,
The ODH Team

Betygsatt 5 av 5 stjärnor

Beautiful umbrella!

Beautiful umbrella!
Very well crafted and original design.
Love it!

7 september 2022
Omdöme utan inbjudan
Logotyp för Original Duckhead

Svar från Original Duckhead

Hi Antonella

Thank you for taking the time to review us! We are pleased to hear that you are loving your new umbrella!

Many thanks,
The ODH team

Betygsatt 5 av 5 stjärnor

This is such a beautiful piece

This is such a beautiful piece! Well crafted. I already hope it will be handed down in my family. :)

6 september 2022
Omdöme utan inbjudan
Logotyp för Original Duckhead

Svar från Original Duckhead

Dear Nina,

Thank you for taking the time to review us and for your kind words.

Regards,
The ODH team

Betygsatt 1 av 5 stjärnor

Los recibí 🌂 tras varios meses insistiendo

Hola, Los recibí varios meses después y tras escribir varias veces.
No recomiendo la compra.
En general con el Brexit es lo peor comprar en G. Bretaña.
Envíos carísimos y que llegan con mucho retraso. Y bastante golpeados los 📦.
Saludos,

1 september 2022
Logotyp för Original Duckhead

Svar från Original Duckhead

Hi Carmen

Thank you for your review. You have placed a pre-order and the delivery date was specified on our product page but we are happy to see that your parcel has been delivered at your address.

Many thanks,
The ODH Team

Betygsatt 4 av 5 stjärnor

😍👍🏻👌🏻

Przysyłka szła dość długo. Musiałam zapłacić dodatkowo cło. Kontakt z firmą b. dobry.

9 augusti 2022
Logotyp för Original Duckhead

Svar från Original Duckhead

Hi Marta,

Thank you for your review and we are glad to hear that you are happy with our services!

Best,
The ODH team

Betygsatt 5 av 5 stjärnor

Best umbrella I've ever bought!!!

Best umbrella I've ever bought!!!

I cannot recommend this brand to people enough. I've been telling and showing it off to all of my friends, so excited to finally find an umbrella that looks good, last in the weather, and also better for the environment. Win Win Win !

3 augusti 2022
Logotyp för Original Duckhead

Svar från Original Duckhead

Hi Caitlin

Thank you for reviewing us! We are happy to hear this.

Best,
The ODH team

Betygsatt 5 av 5 stjärnor

Excellent service and i received my…

Excellent service and i received my umbrella in good time. No problems at all. My granddaughter will be thrilled to bits with her Christmas gift! Thank you.

28 juli 2022
Logotyp för Original Duckhead

Svar från Original Duckhead

Hi Caroline

Thank you for your kind words and for taking the time to review us!

Best,
The Original Duckhead Team

Betygsatt 5 av 5 stjärnor

Excellent service!

Looove the Duckhead brolly! I ordered it for a friend's birthday after she admired mine. I wasn't sure if it would arrive in time (from the UK to AUS), but it's been in my possession for about a week now and her birthday isn't for another 10 days. She's gonna love it.
Sooo happy!

13 juli 2022
Logotyp för Original Duckhead

Svar från Original Duckhead

Hi Judy

Great to hear that and thank you for reviewing us!

Best,
Original Duckhead Team

Betygsatt 5 av 5 stjärnor

Excellent product

Excellent product, amazing customer service!

12 juli 2022
Logotyp för Original Duckhead

Svar från Original Duckhead

Hi Sherri

Thank you for taking the time to review us!

Regards,
Original Duckhead Team

Betygsatt 5 av 5 stjärnor

<3 <3

quick and fast delivery, everything just like on picture, great quality :DD

8 juli 2022
Logotyp för Original Duckhead

Svar från Original Duckhead

Hello Maria

Thank you for your review!

All the best,
The Original Duckhead Team

Betygsatt 4 av 5 stjärnor

Lovely product, perfect present

Delivery took longer than I expected (almost 2 weeks). Otherwise no problems and the product really lovely. Will be a perfect birthday present for my son's girlfriend

4 juli 2022
Logotyp för Original Duckhead

Svar från Original Duckhead

Hi Anne

Thank you for your review!

All the best,
The Original Duckhead Team

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